Own the workstream fact base through interviews and data to uncover process inefficiencies.
Run the day-to-day delivery rhythm, turning diagnostics into roadmaps and maintaining customer cadence.
Build evidence for impact by tracking progress and measuring ROI against baselines.
Duvo builds an Enterprise Execution OS that automates business processes across existing systems. It is a small, early-stage company with a culture of ownership and direct customer collaboration.
Lead operational excellence across a global, multi-site customer experience network with a focus on BPO performance.
Drive automation and AI opportunities to improve productivity and simplify experiences for customers and agents.
Act as the primary point of contact for BPO leadership and ensure consistent service delivery and governance.
The partner company is a technology organization specializing in customer experience operations. It offers a remote-first work culture and values-driven, collaborative environment.
Own account growth, executive relationships, and delivery quality for assigned strategic accounts, converting isolated engagements into multi-domain transformation programs.
Build and maintain account strategy, stakeholder maps, and opportunity priorities while orchestrating cross-functional teams around one integrated client experience.
Lead complex, multi-workstream programs with governance, risk management, and value realization, ensuring delivery quality and financial performance.
Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services to clients. They employ more than 1,200 people across the United States and foster a culture that combines a startup spirit with scalable business growth.
Design and stand up client Centers of Excellence for change, including governance and playbooks.
Coach line managers to lead teams through continuous change, building manager-led capability.
Develop outcome-based metrics and use AI tools to scale change practice.
AHEAD builds platforms for digital business, helping enterprises deliver on digital transformation through cloud, automation, and analytics. The company fosters a culture of belonging and is an equal opportunity employer committed to diversity.
Provide project management services for the design, deployment, and delivery support of NICE CCaaS solutions in a client-facing environment.
Manage overall delivery relationships with assigned clients, including frequent contact with leadership and leading implementation teams of 3 to 10 people.
Identify high-level risks, assumptions, and constraints, and implement approved actions and workarounds to minimize project risks.
TTEC Digital pioneers engagement and growth solutions that fuel the exceptional customer experience, with 1,800+ employees. The company has been awarded the Great Place To Work 2024-2025 certification based on outstanding employee experience across 14 countries.
Design the support experience for the Lexware business account across the whole customer journey.
Act as a liaison between the team, feature teams, and banking partners, bringing user perspectives into product decisions.
Monitor key metrics, uncover blind spots, and improve support processes.
Lexware develops accounting and business software for self-employed individuals and small businesses, helping over 450,000 German companies manage their finances. The team values diversity, inclusion, and collaboration, and is officially certified as a Great Place to Work®.
Dive into messy business processes to find critical insights and build fact bases for large enterprise accounts.
Turn analysis into decision-ready slides, one-pagers, and memos with same-day or next-day turnaround.
Act as surge analytical capacity across multiple accounts and problem types, supporting Transformation Strategists and working-level customer teams.
Duvo builds the Enterprise Execution OS, a shared layer that carries work across existing systems and measures business results. The company is a small, early-stage team with direct access to founders and customers, emphasizing ownership, speed, and AI-native workflows.
Lead workflow discovery to understand customer processes and design future-state solutions that improve efficiency.
Guide customers through adoption and organizational change to drive measurable outcomes.
Develop reusable patterns and playbooks to scale consulting expertise across engagements.
Axuall is a clinical workforce intelligence company built on a national real-time practitioner data network, enabling healthcare organizations to accelerate onboarding and improve workforce planning. It is backed by over two dozen leading healthcare organizations and promotes a diverse, equitable, and inclusive workplace.
Drive post-sales success by aligning ServiceNow offerings with customer goals and fostering C-level relationships.
Collaborate with Account Executives to create integrated pre- and post-sales strategies for long-term customer value.
Mitigate risks, drive value realization, and meet KPIs such as adoption, renewals, and customer satisfaction.
ServiceNow is the AI control tower for business reinvention, providing an AI platform that brings together any AI, data, and workflow. The company helps 85% of the Fortune 500® work smarter and serves a global customer base. It is an AI-native culture with a focus on technology and talent.
Own commercial performance and drive customer outcomes for a portfolio of high-value manufacturing accounts.
Engage as a strategic advisor to C-suite executives, co-developing digital transformation strategies with ServiceNow as the platform partner.
Translate customer priorities into a phased ServiceNow roadmap, ensuring value realization through adoption and measurable business outcomes.
ServiceNow provides an AI platform for business reinvention, helping organizations automate workflows and drive digital transformation. The company serves 85% of the Fortune 500 and fosters an AI-native culture where technology and talent work together.
Support customer onboarding and implementation activities, ensuring smooth product adoption.
Assist in creating implementation plans and transition plans for new customers.
Maintain clear documentation and collaborate with internal teams to address customer needs.
HighLevel is an AI-powered business operating system for agencies, entrepreneurs, and SMBs to build, automate, and scale. With over 2,000 team members across 10+ countries, it operates as a global, remote-first organisation built for speed and ownership.
Configure and maintain CCaaS platforms, IVR, and conversational AI systems for client environments.
Support new client implementations and ensure operational readiness through testing and documentation.
Monitor platform incidents and manage vendor support cases to ensure system stability.
This company operates a multitenant digital contact center platform serving multiple financial institution clients. The team is fully remote and highly collaborative, focusing on operational readiness and technology integration.
Build trusted relationships with enterprise SaaS customers and drive product adoption and engagement.
Monitor customer health, identify risks, and coordinate cross-functional resolutions effectively.
Identify expansion opportunities and contribute to commercial growth through strategic initiatives.
They provide SaaS solutions to enterprise clients, focusing on customer success and operational excellence. The team is remote-first and emphasizes cross-functional collaboration and continuous improvement.
Build and lead world-class Voice of Customer programs, including NPS, CSAT, and CES, using AI to drive continuous, real-time customer sentiment analysis.
Derive rich insights from quantitative and qualitative data to uncover key drivers, trends, and business impact, and facilitate cross-functional action planning.
Champion a customer-centric culture by acting as a data-driven storyteller and thought leader, evaluating and piloting AI tools for customer intelligence.
Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve safety, efficiency, and sustainability. The company is a publicly traded firm with a global team and a culture focused on customer success, growth, and innovation.
Drive strategic growth initiatives and own high-priority projects from hypothesis to execution, working directly with the Chief Business Officer.
Operate cross-functionally across Sales, Marketing, Product, and Finance to move critical initiatives forward and build operational mechanisms.
Analyze business performance, market trends, and data to create actionable insights and dashboards that accelerate decision-making.
Firework is an AI and video commerce company that builds the world's most advanced video commerce platform for global brands and retailers. Having raised over $235M from investors like SoftBank and operating at global scale, it offers opportunities to solve complex challenges and drive meaningful impact in connected commerce.
Turn data into story by synthesizing behavioral and journey data into clear, actionable insights.
Own the customer journey by mapping digital experiences to identify friction and drive optimization.
Champion the customer voice by integrating VoC and behavioral analytics to influence strategy.
New Era Technology securely connects people, places, and information with end-to-end technology solutions at scale. With a global team of over 3,000 professionals, we prioritize personal and professional development and foster a team-oriented, inclusive culture.
Conduct UX research using qualitative and quantitative methods. - Analyze user behaviors and translate findings into actionable recommendations. - Collaborate with multidisciplinary teams to influence product strategy and design.
The partner company is an organization driving digital transformation through human-centered research. It is a consulting firm with a focus on international projects and multidisciplinary teams.
Develop client communication standards and partner with Sales, Marketing, and CX leadership.
Build client health, satisfaction, and churn models using Salesforce and Pardot.
Create executive dashboards and drive operational efficiency improvements.
Doxim helps organizations transform critical communications through innovative technology and secure omnichannel solutions. With over 1,500 clients and a culture that encourages growth and meaningful challenges, they empower employees to shape the future of customer communications.
Drive customer adoption and product value realization through deep client relationships and solution expertise.
Orchestrate solution design, onboarding, training, and continuous optimization to align with client goals.
Leverage AI and data analytics to optimize workflows, mitigate churn risks, and influence product roadmap.
Emplifi is an Autonomous CX platform that unifies social marketing, commerce, and customer care for over 20,000 brands worldwide. The company fosters an agile, open-minded culture with high trust and flexibility, and offers opportunities for professional growth.
Assess adoption barriers and work with customers to address key concerns and obstacles.
Develop execution plans to drive continued adoption and improve overall satisfaction.
Coordinate across ServiceNow teams and escalate issues to executives as needed.
ServiceNow provides an AI platform that automates workflows and enables business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture with a large global workforce, emphasizing innovation and collaboration.