Handle after-hours client communications, monitor phone and text lines, and coordinate urgent care cancellations or labor alerts.
Manage sales pipeline, maintain lead records, set up new clients, and support hiring administration with CRM and AI tools.
Work independently during U.S. off-hours to complete recurring operational tasks and improve workflows using established systems.
20four7VA provides remote administrative and support services to clients worldwide, focusing on developed markets like the US, UK, Canada, and Australia. It fosters a supportive community offering training, guidance, and constant support for its contractors.
Respond to client inquiries related to travel services, scheduling, and reservations.
Assist with coordinating travel details and providing clear updates, confirmations, and follow-ups.
Maintain accurate records and support the booking process to ensure a smooth client experience.
We provide travel coordination and support services to clients, ensuring smooth and positive travel experiences. We are a supportive and collaborative team offering flexible remote work and opportunities for growth.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Handle inbound and outbound calls as the first point of contact for customers.
Assist with payments, renewals, cancellations, and resolve issues promptly.
Document interactions, collaborate with the team, and maintain high customer satisfaction.
We are UNIFIN, Inc., a growing tech company focused on building innovative digital solutions. We value creativity, collaboration, and continuous learning.
Serve as a professional and responsive point of contact for clients and prospective clients.
Coordinate collection, organization, and tracking of client information and supporting documents.
Manage multiple priorities while maintaining accuracy, responsiveness, and attention to detail.
GPARENCY is a commercial real estate finance and technology company focused on improving transparency and access in commercial real estate financing. It offers a remote, collaborative work environment centered on communication, accountability, and professional growth.
Oversee the daily workflow and performance of the Email Customer Support team, ensuring coverage and SLA adherence.
Provide real-time coaching, feedback, and 1:1 support to team members, and handle escalated customer concerns.
Monitor KPIs such as response time, resolution rate, CSAT, and productivity to drive team improvement.
This company manages email customer support for e-commerce and wellness brands, focusing on customer satisfaction and operational efficiency. It operates as a remote-first team with a culture grounded in accountability, coaching, and performance.
Own and improve customer support platforms including Zendesk and Vitally.
Build automations, integrations, and AI-enabled workflows to reduce manual work.
Partner with cross-functional teams to scope, test, and maintain scalable solutions.
The company operates customer support and success operations, managing platforms like Zendesk and Vitally to improve workflows. It is a globally distributed, remote-first organization that emphasizes autonomy, flexibility, and work-life balance.
Make outbound calls to homeowner lists and answer inbound calls to explain the EmPower+ program and enroll eligible applicants.
Conduct eligibility screening, guide homeowners through application and documentation, and follow up persistently until approval.
Maintain accurate records in Zoho CRM and adhere strictly to compliance procedures, scripts, and calling hours.
20four7VA connects offshore independent contractors with clients worldwide, primarily in developed markets. They offer various roles, free training, and a supportive community.
Manage multiple customer onboarding and implementation projects from post-sale to go-live.
Lead kickoff meetings, training sessions, and status calls covering SoD rule configuration and access risk analysis.
Partner cross-functionally with Sales, Support, and Engineering to ensure smooth delivery and customer adoption.
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization. The company has a global team and is backed by TPG, valuing diversity, innovation, and a culture of respect and fairness.
Ensure deep customer satisfaction by proactively identifying and addressing issues or opportunities.
Manage client expectations and develop detailed success plans for enterprise and mid-market merchants.
Act as a strategic partner to drive measurable growth in retention, revenue, and customer experience.
Stay AI is powered by savvy DTC industry vets who have been building subscription programs for over ten years, working with over 300 subscription-focused CPG brands. The company is remote-first with annual offsite retreats and a collaborative culture.