Remote Customer service Jobs · North America

• Design and implement client success plans tailored to individual clients, including challenges, goals, and objectives.
• Serve as the main point of contact for clients, addressing concerns and ensuring smooth communication.
• Provide detailed reporting to clients on service usage and effectiveness, identifying opportunities for improvement.

NRI provides managed solutions and recommendations to improve current solutions. They foster a highly collaborative, results-oriented, dynamic, and extremely positive environment where employees can challenge their skills and work with large, sophisticated, and progressive clients.

• You are comfortable owning complex SaaS troubleshooting from first report through resolution.
• You can explain technical issues concisely, think systematically, and operate with strong ownership.
• You delight customers with keen attention to detail and empathetic responses.

Ashby is building the next generation of enterprise software, starting with a suite of products for talent leaders, recruiters, and hiring managers. Backed by great investors and with an incredible team, they value ownership, principled thinking, and thoughtful communication.

• Support users via email, chat, and occasionally calls
• Troubleshoot and resolve issues quickly and professionally
• Help improve internal processes and collaborate with a fully remote team

Auctria is a Canadian remote-first company that provides a powerful, user-friendly fundraising event platform which has helped raise over $1.25 Billion for nonprofits. They are growing fast and support nonprofits across North America.

• Respond promptly and professionally to customer inquiries.
• Provide accurate information regarding products, services, pricing, and company policies.
• Resolve customer concerns and complaints efficiently while maintaining professionalism.

AO Globe Life believes a smooth, organized experience sets the tone. They ensure clients and advisors feel supported from the very first interaction.

• Own the onboarding and early success of each customer.
• Launch and monitor ads, website, and funnel performance.
• Diagnose issues across the full funnel (ads, traffic, conversion, lead quality, customer behavior).

Wonderly is building the first end-to-end AI business platform for service businesses. With backing from YC and Sam Altman, a $500M+ valuation, and hundreds of thousands of users, they're well positioned to lead and are building for the majority of businesses in the economy.