Act as an advocate for our customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption of ServiceNow products through guidance. Bring ServiceNow's best practices and innovations to help customers achieve their goals, ensuring they obtain maximum value from their investment and licenses.
The Customer Success Advocate acts as an advocate for customers leading a team that helps them achieve goals while fostering greater adoption and usage of ServiceNow products. You will oversee your team's engagement with customers to improve technical health, deployment and adoption activities. Responsibilities include managing a portfolio of accounts, hitting goals, driving customer success, improving best practices and guiding junior team members.
The Principal Customer Success Executive owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. This role consults with senior customer stakeholders to derive value from our platforms. The role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer’s platform and capability are ready for expansion.
As Community Manager for Recall, you will be the day-to-day manager and primary point of contact for our token holder community, ensuring excellent communication, smooth operations, and sustained engagement across all community channels. You will be responsible for maintaining an active, well-informed token holder base through exceptional organizational skills and consistent, high-quality community management that de-risks complaints and builds long-term trust.
Join our team as a Player Support Specialist for ARB Interactive, where you will be a key member of our support team. You'll work closely with our Players to ensure they have an outstanding gaming experience by addressing customer needs, resolving issues, and enhancing the overall Player experience through chat, email, and phone.
As a Full-Time Product Support Specialist you will be the first line of contact for all public-facing requests to provide accountability and excellent service to all community members. The primary function involves addressing technical inquiries from users who need assistance with our wallet, Core, and those actively building on and engaging with the Avalanche ecosystem and products. This role is integral to ensuring exceptional customer support and facilitating user self-support.
The Security Incident Communications Manager leads clear, timely, and accurate communications during security incidents to protect ServiceNow’s reputation and meet regulatory requirements. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice across all audiences.
The Customer Success Manager (CSM) is the primary point of contact and orchestration lead for all matters related to Impact features and benefits, depending on the customer’s Impact package. They drive customer interactions and ensure that the Impact Team meets the timelines and deliverables outlined in the Customer Impact Plan. Ultimately, CSMs aim to ensure customers achieve their desired outcomes and foster a strong relationship to enhance customer satisfaction and retention.
The Customer Success Executive is accountable for the strategic leadership and execution of post-sales activities within our most valuable accounts. This position plays a crucial role in driving ServiceNow’s long-term value by accelerating customers’ journey to success, ensuring predictable renewals, and maximizing the impact of ServiceNow across their business transformation initiatives.
As the Customer Onboarding Manager, you will lead mid-to-large market customers to adopt and achieve long-term success with the Kojo platform by coordinating and delivering strategic implementation plans that meet customer business needs. You will ensure continuous strategic alignment across teams and with customer contacts, and provide customized solutions for a seamless customer experience.