Respond to inbound calls from existing customers to assist with insurance policy changes
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, and sending policy documents
Help customers with questions regarding existing insurance policies and work to retain policyholders at risk of cancellation
Jerry.ai is building the first AI agent to manage all your physical assets, starting with car insurance. They have over 5 million customers, raised $240 million, and have been profitable since 2024, with a fully remote culture.
Drive adoption as a trusted strategic advisor, owning relationships with customer accounts and designing adoption programs.
Own the day-to-day customer experience, including check-ins, reporting, and QBRs.
Build and systematize the CS function using AI tools and no-code platforms to automate workflows.
Pinnacle offers Pascal, an AI-powered coaching platform that sits inside the flow of work. They are an early-stage, rapidly growing company focused on driving behavior change at scale.
Lead and scale the Managed Services Customer Success organization, developing strategies for customer retention, adoption, and value realization.
Build and manage a high-performing team of Solution Outcome Managers, establishing KPIs and scalable lifecycle programs.
Partner cross-functionally with sales, service delivery, and executive leadership to drive customer outcomes and growth.
Advizex, a Myriad360 company, delivers IT solutions across infrastructure, cloud, cybersecurity, and AI for healthcare, education, government, manufacturing, and retail. With over 50 years of experience and a growing portfolio, they maintain a customer-first culture and trusted expertise.
Serve as the primary point of contact for providers and Medicare contractors, responding to inquiries via phone, written, and electronic channels.
Maintain knowledge of contract requirements, develop professional relationships, and educate providers on proper protocols and appeal rights.
Perform research, due diligence, and data entry to resolve complex issues, while notifying management of escalated concerns.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, the company combines an AI-powered platform with best-in-class expertise.
Supervise a team of Patient Success Specialists, assisting patients with test status updates, portal issues, and coordinating redraws.
Manage inbound calls and live chats to deliver timely support, while collaborating with cross-functional teams to resolve inquiries.
Contribute to process improvement initiatives to enhance the patient experience and ensure team exceeds KPIs.
Natera is a global leader in cell-free DNA testing, specializing in oncology, women's health, and organ health. The company operates with a team of highly dedicated professionals from world-class institutions, fostering a culture of caring and growth.
Deploy with integrated robotic ground systems to customer sites for hands-on repair, maintenance, and operator training.
Troubleshoot hardware, networking, and software issues in the field, including vehicle repair and system logs.
Build trust with customers and feed clean information back to engineering to improve system reliability.
A venture-backed defense robotics company building autonomous ground vehicle platforms for U.S. and allied customers. The company is scaling quickly with a culture that values mission orientation and hands-on field work.
Manage the complete post-sales relationship for a portfolio of enterprise customers, acting as the primary point of contact throughout onboarding, adoption, renewal, and expansion.
Develop customer success plans aligned with business objectives, translating AI adoption goals into measurable outcomes and value realization strategies.
Monitor customer adoption, platform usage, and engagement metrics to identify risks, improve satisfaction, and support long-term retention.
This company specializes in enterprise AI solutions, helping organizations adopt cutting-edge AI technologies. The team is collaborative and focused on solving complex technical challenges, with opportunities for professional growth.
Performs advanced financial clearance activities for complex cases, ensuring adherence to regulatory and payer requirements.
Serves as a subject matter expert, providing training and guidance to less experienced team members on processes and compliance.
Oversees complex point-of-service collection efforts and initiates outbound calls for high-dollar financial discussions with patients.
Ensemble provides technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They are a multi-award-winning company with over 2,000 employees and a culture focused on empowerment, collaboration, and innovation.
Provides technical support and training for Axalta products in the Economy segment to collision shop customers.
Diagnoses and resolves product performance issues and leads training sessions on application techniques.
Maintains expert knowledge of all Axalta brands, supports new customer installations, and collaborates with sales teams.
Axalta is a global coatings company that provides innovative, colorful, and sustainable solutions. With over 150 years of experience, they serve more than 100,000 customers and coat 30 million vehicles annually, driving toward a 2040 carbon neutrality goal.
Deliver exceptional support across chat, phone, and email, handling multiple conversations simultaneously.
Instill trust by communicating clearly, honestly, and with empathy, guiding consumers to resolution.
Educate consumers on products, policies, and processes while maintaining accurate documentation.
Green Thumb Industries promotes well-being through the power of cannabis. The company culture is humble, hardworking, grateful, transparent, collaborative, and growth-oriented.