Ensure customer success by providing enterprise-level support to our customers and partners while developing a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support across various channels such as Slack, email, online meetings, etc. and research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Serve as the first point of contact for clients, resolving issues and answering questions with care and efficiency. Oversee the support queue, ensuring timely responses, and coordinate across teams in order to deliver a best-in-class support experience. The ideal candidate is technically savvy, organized, and an excellent communicator who thrives in a fast-paced environment and remains calm under pressure.
Accountable for making decisions supported by policy based on confidential financial information both from the facility and from patients to determine qualification for CICP (as applicable), Charity programs, or payment arrangements. Acts as a liaison between the patients, physicians, patient clinics, case management, centralized billing office, third party Medicaid eligibility vendor and community agencies. This position is 100% remote.
You’ll support the success of a portfolio of clients by helping them realize the full value of our platform, and assist in day-to-day account coordination, learn to build value-driven relationships, and gain hands-on experience in product adoption and customer engagement. You’ll collaborate cross-functionally with Sales, Product, and Customer Support to support customer needs, surface insights, and begin identifying opportunities for growth and risk mitigation.
The Customer Success Operations Manager will work as part of the NAM Regional Sales team, supporting both the Sales team, as well as Megaport Partners and Direct customers. The role will be engaged around activities related to the customer experience, including providing support for initial customer onboarding, driving overall customer satisfaction, and helping to grow and retain revenue on existing accounts.
Assist clients remotely in an effort to solve their future financial challenges. This includes developing a pipeline for business to build clientele, taking advantage of leadership opportunities to build teams, discovering new programs to assist clients, and advocating for our clients with risk management.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships and delivering results. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative. Serve as the primary relationship owner for our Enterprise segment employer customers, maintaining regular contact with the customers’ benefits team members and other key stakeholders.
As the Bi-Lingual Associate Product Consultant, you are the “Voice of Moen” that consumers interact with when they have product, installation, or warranty questions; delivering a consumer experience that drives unsolicited, positive “word of mouth” advertisement. Manages inbound calls from Spanish and/or English speaking consumers to resolve product and technical support issues. The position is 100% remote and requires a disturbance free work area and reliable internet service.
The Customer Support Engineer will be responsible for meeting business objectives by developing practical and innovative ways to identify and meet goals, coordinating with cross functional teams and driving closure on customer issues raised on GE e-terra products. Responsible for addressing customer issues and concerns with GE e-terra AEMS.
Lyra Health is looking for a Customer Success Manager who is energized by engaging with customers, building relationships, strategy and overall delivering results. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer; you are passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.