Independently deliver live customer training sessions, webinars, and onboarding workshops.
Create, update, and maintain enablement content such as training decks, guides, videos, and self-service documentation.
Execute standardized onboarding programs for new customers, ensuring training milestones are completed on time.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year; SewerAI is an Equal Opportunity Employer committed to providing a workplace free from discrimination.
Own and manage the member-facing phone line, delivering compassionate, timely, and solutions-oriented support.
Manage expedient and accurate Verifications of Benefits (VOBs) to ensure members can access care without delay.
Collaborate and strategize cross-functionally with our member growth team to streamline onboarding and ensure a seamless member experience.
Amae Health provides outpatient psychiatric and primary care health services through value-based care arrangements. They are a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness.
Provide expert assistance to employees via phone and email.
Manage Benefits inquiries from start to finish.
Utilize cloud-based software systems and adhere to customer satisfaction criteria.
Melita is an HR, Benefits, and Payroll Outsourcing company, serving and building lasting relationships with small and mid-sized employers in the U.S. and abroad. We were founded over 30 years ago on a simple principle: To help our clients succeed, by innovating, serving, and supporting their Human Resources, Employee Benefits, and Payroll needs.
Own adoption and success for a portfolio of Fieldguide audit customers, with accountability for usage, outcomes, and long-term retention.
Drive deep platform adoption across audit teams by actively working inside the product to configure workflows, templates, and engagement structures.
Translate audit standards, firm methodologies, and best practices into scalable, repeatable Fieldguide workflows
Fieldguide is automating and streamlining the work of assurance and audit practitioners. They are based in San Francisco, CA, but built as a remote-first company with an inclusive, driven, humble and supportive team.
Handle incoming technical support customer requests escalated by front-line support.
Serve as a customer care agent for an assigned customer base or product area.
Research and troubleshoot customer requests, analyze needs and determine problem source.
Cox Automotive is committed to stellar experiences for drivers and dealers alike, transforming the way the world buys, owns, sells – or simply uses – cars through groundbreaking technology. At Cox Automotive, employees enjoy the people-centered atmosphere that is central to life at Cox.
Respond to users via chat, email and calls with clarity, empathy, and expertise
Identify recurring patterns or issues and share insights with Engineering & Product
Collaborate in a public, written-first environment
Beside is creating a seamless layer that passively structures and acts on conversations across mobile, desktop, and live interactions. They believe in extreme ownership, radical transparency, where every team member is empowered to think, build, and lead.
Respond to customer support requests via multiple channels.
Diagnose and resolve common issues, communicating findings to customers.
Escalate complex issues with clear documentation and context.
SewerAI is transforming underground infrastructure management through AI-powered inspection and risk analysis. They are entering an exciting phase of accelerated growth after doubling their customer base over the past year.
Provide positive and professional technical support to Canon customers via phone, email, and chat
Analyze complex issues to answer questions, troubleshoot, and advise on solutions
Promptly identify, research, and resolve customer inquiries using all available software and network tools
Canon Information Technology Services, Inc. strives to deliver exceptional technical support. Their team is energetic and diverse, offering opportunities for employees to grow and develop their careers.
Advocate for, consult with, and empower customers to maximize the GoSpotCheck platform.
Provide training and support to new client-users, encouraging adoption and engagement throughout the customer lifecycle.
Build authentic and trusting relationships with key stakeholders, reinforcing the value of FORM's partnership.
FORM empowers mobile workers with technology that improves execution. They activate and connect teams in the field, enabling them to deliver success in the enterprise, serving Fortune 500 companies worldwide and offering integrated task management and image recognition.