Remote Customer service Jobs · US

As a Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction.

We’re looking for a proactive, detail-oriented Customer Support Operations Associate to join our team at Catalant. In this dynamic role, you’ll play a critical part in ensuring a seamless experience for both our clients and expert community. You’ll support end-to-end marketplace operations — from validating and onboarding top-tier independent consultants and boutique firms to providing exceptional day-to-day support that drives engagement and project success.

Assist clients with booking, updating, and managing hotel reservations while delivering exceptional customer service—all from your home office. You will help clients choose and book hotel accommodations, provide details on amenities, pricing, and availability, and manage reservation changes and maintain accurate records while communicating professionally via phone, email, and messaging.

As the Director of Customer Success – Enterprise Accounts, you will lead the national Customer Success organization serving Edmentum’s most strategic and high-value customers. You will oversee individual contributors, guiding a high-performing team responsible for retention, growth, and customer advocacy across complex, enterprise-level partnerships. This role will set the national vision for Enterprise account success.

Assist clients with hotel and resort bookings through approved online platforms and provide lodging recommendations based on destination, travel dates, and budget. In this remote role, you’ll ensure accuracy, quality service, and a seamless travel experience by handling changes, cancellations, and special client requests with professionalism. Maintain up-to-date client records and communication logs.

In this fully remote role, you will connect with potential clients, schedule consultations for our cruise specialists, and assist in gathering initial travel details. Reach out to prospective clients via phone, email, and online messaging. Schedule appointments for clients to meet with cruise travel advisors and gather essential travel information.

Ensures the movement of freight by our carriers is coordinated according to our customer’s needs. Manages the customer board by calling carriers to confirm pick up and deliveries. Emails/calls clients when shipments are delivered and tracks and traces merchandise to provide the latest updates quickly. Provides key clients with distinct customer service, daily reports and informs dispatchers if appointments are required.

As an FNOL Agent, your role involves being a calming voice to customers during uncertain times and effectively guiding them through the initial claims process. Details are crucial as your notes will act as the stepping stone to resolution and ensure effective cross-functional communication. You will provide timely and empathetic responses to customer inquiries, offering reassurance and guidance throughout the claims process. A day in the life could include gathering and recording key details from each call, ensuring all information is correctly documented in the appropriate claim file.

Help customers use TurboTax by delivering friendly and professional service over the phone; answer inbound calls at the customer service center; follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.

Coordinate implementation of programs for clients in various industries, acting as a liaison between the client and the TP technical team. Responsible for implementation and lifecycle maintenance of client IVR programs, with project management responsibilities including team leadership and managing tasks between client and technical resources. Analyze client reports and optimize scripts/offers, while providing excellent customer service and preparing billing documentation.