Independently manage complex, high-value accounts and owning relationships.
Drive the complete post-sales lifecycle for accounts from kickoff through renewal and expansion.
Capture and synthesize customer insights to directly influence product development and company strategy.
MedScout empowers MedTech commercial teams with data, insights, and tools to deliver medical innovations to patients. They are creating a revenue acceleration platform that unites medical claims intelligence with an intuitive user experience for sales professionals.
Own onboarding processes, documentation quality, and success planning
Review calls and provide actionable feedback
Manage a small portfolio of high-impact customers
Our client is building the future of AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging. They work closely with enterprise staffing and workforce organizations, embedding AI directly into ATS and CRM systems to drive real operational impact.
Managing customer relationships as the point of contact for employer partners and users.
Leading the customer support function to gather valuable feedback from customers and end users.
Building operational tests and processes from the ground up, iterating on existing ones.
Addition Wealth aims to redefine financial health by making personalized financial expertise inclusive and accessible. They leverage technology to create impactful experiences and foster financial decision-making, and they've received recognition as a top fintech company and innovator.
Own complex complaint investigations end-to-end, including cases from regulators, bank partners, and executive escalations
Act as an SME and escalation point for junior specialists, providing guidance on nuanced cases and best practices
Identify opportunities to improve workflows, tools, and processes based on frontline insights
Chime is a financial technology company, not a bank, that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime has a deeply entrepreneurial culture, encouraging every team member to see themselves as stewards of its mission to help everyday Americans unlock their financial progress.
Own the quality, consistency, and effectiveness of the CareMessage experience across customers, partners, and grant-funded programs.
Ensure that customers and ecosystem partners are successfully onboarded, engaged, supported, and enabled to realize value from the platform.
Lead multiple customer-facing functions and programs, including Professional Services, Customer Success across segments, Workforce Enablement, Partner Success.
CareMessage is dedicated to advancing health equity. They focus on scaling its CX function non-linearly—growing our ability to serve more customers per team member through thoughtful use of digital engagement, AI-augmented workflows, and scalable enablement infrastructure.
Assist 1099 service partners with onboarding and account management.
Monitor service dashboards and proactively reach out for real-time support.
Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
Fetch redefines multifamily living through package delivery, valet trash, Fetch Market, and Fetch Storage. They combine logistics, technology, and hospitality to shape the future of multifamily living and are operating nationwide with rapid growth ahead.
Manage a portfolio of ~40 Enterprise customer accounts.
Cultivate senior-level relationships with the customer base.
Analyze user engagement data to provide actionable insights.
Jobgether is a platform that uses AI to match job applicants with potential employers. They appear to have a modern culture, utilizing AI, and value flexible time off and recognition.
Act as a billing liaison between clients and company, resolving queries via phone and email.
Follow up on returned claims and keep clients informed of billing and payment statuses.
Collaborate with internal billing teams and customer success to resolve client cases and troubleshoot issues.
Smartway Energy Ltd provides client support. This is a full-time position and they value collaboration and client-focused individuals who are passionate about assisting clients.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, our platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Handle incoming billing cases ensuring accurate documentation and timely routing or resolution.
Serve as the first point of contact for customers seeking clarity on tax increases, price changes, or variations in monthly charges.
Provide real‑time support for urgent billing issues, payment questions, and account‑status concerns while maintaining a professional, service‑oriented approach.
Ooma empowers people to connect in smarter ways through its cloud-based platform. They bring people together at work and at home with solutions for small businesses, large companies, and home users.