This role is for a highly energetic and personable individual who thrives in connecting with people, making an impact, and delivering exceptional service. As the first point of contact after a purchase, the Onboarding Specialist will guide customers through their journey with StemWave by leading introductory calls, setting clear expectations, providing hands-on device training, and introducing key marketing strategies.
As a Customer Success Manager at Crunchbase, you will play a pivotal role in ensuring our clients' success and satisfaction with our product and services. Your primary responsibility is to lead the onboarding and implementation process, guiding customers to quickly realize the value of our product. You'll play a key role in managing renewals and identifying upsell opportunities, contributing not only to customer satisfaction but also to revenue growth, all while fostering strong, lasting relationships with clients.
Get in on the ground floor of a dynamic support team! This role is client-facing, working to grow our field support function by supporting life insurance sales through agents and their carriers across the Unites States. As a member of this key team, you will aid in responding to and resolving inquiries from our partners. You will play an important role in supporting, communicating with, and assisting clients while responding to queries and software issues.
A detail-oriented professional is needed to ensure the accuracy, consistency, and quality of moderation decisions that uphold Discord's community standards. You will review and audit moderation decisions related to minor safety and exploitative content. You will also provide constructive feedback to moderators, develop calibration sessions, influence policy updates, and report on quality trends.
The Customer Support Associate will work with customers through chat, email and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position, so reliable internet and a quiet, distraction-free workspace are necessary.
We’re looking for a technical-minded Customer Success Manager to join our founding Customer Success team and help scale a growing and diverse customer base, ensuring a smooth, reliable experience across the customer journey—while stepping in with just the right level of support as needed. This role blends customer-facing empathy with a TPM’s mindset.
The Partner Success Associate will report to our Senior Manager of Partner Success & Operation s and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta’s customers by delivering high-quality day-to-day a s s i s t a n c e.
Showcase customer service skills with clients and vendors while keeping safety and compliance top of mind. Perfect phone skills by helping clients, become a vendor expert by arranging services, negotiating where needed and trouble-shooting a variety of situations. Confirm pricing and payment standards are met and give back to the community.
Manage a small cohort of support people and work on impactful projects to improve the efficiency and effectiveness of the support team. Collaborate closely with engineering, design, business operations, and compliance teams to improve the product and general customer-facing processes. Understand how the products and internal teams work in detail and find efficient solutions for problems.
Are you an experienced Customer Success leader with a passion for building strategic relationships and delivering measurable business value? Work with a high-impact book of 100–150 accounts, driving adoption, mitigating churn, and unlocking growth. Join a dynamic Customer Success team where you can shape scalable strategies and coach others. This is your opportunity to help shape the future of customer success.