The Technical Success Manager (TSM) role at Ushur combines deep technical acumen with strategic customer partnership. As Ushur continues to lead as an AI-native company, TSMs are the bridge between product expertise and customer success strategy, driving adoption, expansion, and advocacy for our most strategic customers. This is Ushur’s version of a GTM Engineer.
As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. You will support TDS customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. You should be highly technical and customer focused to deliver exceptional customer service.
The Senior Service Delivery Manager is the primary point of contact for assigned client accounts and manages inquiries regarding the administration of HealthEquity’s products, building trust and rapport with clients. They lead regular client meetings, manage project plans, and collaborate with Account Executives on client strategy. They also conduct operational reviews to improve service efficiencies and advocate client needs with internal stakeholders.
We are seeking a Virtual Receptionist to handle inbound calls, answer inquiries, and book appointments for clients in the home services industry. You will represent clients as if you were part of their in-office team, greet callers warmly based on client’s guidelines, and schedule appointments using their CRM or scheduling platforms. Training will be provided to ensure you can confidently and accurately handle customer inquiries. During calls, you will take detailed call summary notes, capturing the customer’s contact information, reason for inquiry, and any other relevant details.
Serve as relationship owner, product expert, and mental health advocate for Spring Health’s largest health plan customers. Develop and maintain positive working relationships with health plan leaders as a trusted advisor. Drive process improvements and value through targeted member engagement strategies.
The Contact Center Representative supports Shriners Children’s national 800 number and locations. They answer inbound domestic and international patient referral and general inquiry calls 24/7. Responsibilities include receiving patient referral requests, documenting patient information in Salesforce, determining the best location for patients, and routing general questions to appropriate departments.
This individual contributor role will focus on becoming the go-to expert on Opus1’s product, shaping how the Customer Experience team builds knowledge, how customers learn, and how Opus1 maintains strong product documentation. You'll play a central role in ensuring every customer-facing teammate is empowered with the right product insights, and every customer has access to clear, accurate, and up-to-date guidance.
As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our healthcare customers by serving as their trusted advisor and advocate. You will guide customers through their journey with Humata Health, driving adoption, retention, and overall satisfaction while promoting long-term partnerships.
The Customer Service Representative plays a vital role in managing increased customer inquiries during our busy “super bowl” season (September 2025-January 2026), ensuring a smooth and positive customer experience. Your impact is significant, as you help maintain high customer satisfaction and loyalty, directly contributing to Petite Plume’s success.
As a Tovala Customer Support Specialist, work with the Customer Support Team to help customers have a seamless and enjoyable experience, from ordering a Tovala Smart Oven to cooking a delicious Tovala Meal, educating and troubleshooting anything in between. Be the first line to greet incoming chats, calls, and emails and ensure that questions or concerns from customers are addressed in a timely, appropriate, and fun manner.