As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond in a collaborative and engaging environment. Interact with people from all walks of life, resolving high level consumer issues in a fast-paced environment, assisting policy holders, and providing recommendations.

The Telephonic Intake Representative handles inbound calls and ensures a smooth, accurate process for reporting a disability claim. You'll promptly take inbound calls, accurately identify employee eligibility information, and post new claims in the administrative system. The role also involves follow-up, answering questions, and maintaining claim data.

The Access & Patient Support Supervisor will oversee program staff performing customer service, enrollment and reimbursement activities, benefit investigations for pharmacy benefit coverage, prior authorization assistance, copay enrollment and other patient services. Oversees daily operations, maintains training goals, creates SOPs, reviews program metrics, and manages team members. The role requires strong communication and problem-solving skills.

Responsible for developing client, broker, and vendor relationships through outstanding and responsive service. Represents Luminare Health products and services, manages reporting, plan operations and problem resolution. Works to retain their assigned book of business and identifying opportunities for growth.

The Customer Experience Manager role is responsible for overseeing delivery of services across their assigned portfolio ensuring a positive customer journey and satisfaction, managing contractual entitlements related to the assigned client portfolio.

As a Licensed Insurance Representative, you are responsible for finding innovative ways to respond to varying questions, issues, and concerns, providing excellent customer service through active listening, and working with confidential customer information sensitively in a collaborative, engaging environment.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

The Customer Service Representative works from home and interfaces with customers via inbound/outbound calls and/or via the web to provide customer service support and resolution of routine problems and questions regarding client's products and/or services. You will represent one of our leading healthcare clients assisting members with their insurance related needs.

The Account Specialist will report to an Account Director or Account Strategist and serve as the project manager on client accounts, driving the successful planning, execution, and delivery of client projects, which contributes to client satisfaction and agency growth.

As a Customer Success Manager, you will own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion growth. You will determine desired outcomes for customers, drive time to value, remove friction points, and ensure outcome value is tracked. You will partner with customers for implementation of operational best practices.