Deliver an exceptional customer experience through one-on-one interactions, collaborate with other departments to resolve issues, and educate customers to become more comfortable using the platform. You’ll actively listen to customers to provide solutions which address their root problems.
Provide day-to-day support to users by resolving product queries via email or chat. Identify and escalate product issues and bugs, surfacing customer feedback to account teams. Work collaboratively with internal teams to address issues and jump into other projects to support team members.
In this critical role, you will oversee the end-to-end coordination of the patient journey from apheresis to product delivery, and infusion, serving as a primary interface for clinical sites and ensuring seamless collaboration with internal cross-functional teams.
We are looking for a top Customer Success Manager to join our Enterprise team in a five month contract position and help Cobalt's customers build and grow successful security testing programs. We are looking for someone super smart who can take ownership and be a builder! The candidate will be interfacing with C-level executives both internally and externally.
Serve as a trusted advisor for a portfolio of strategic and enterprise customers, helping them realize business value from their investment in Honeycomb. The role will translate business goals into actionable technical strategies and align customer use cases with Honeycomb capabilities. Build and grow relationships with senior stakeholders, technical champions, and executive sponsors to drive adoption, retention, and advocacy.
Peek is hiring a friendly, passionate, and self-motivated Partner Support Representative to help activity partners grow their businesses using Peek’s SaaS platform PeekPro. The Partner Support Representative acts as the first line of defense for product questions and technical troubleshooting. This full-time role is entirely remote and will report to a Team Lead in the United States.
As a Customer Service Advisor you will be the first point of contact for customer inquiries, providing accurate, timely, complete, and consistent global customer support. You will handle telephone inquiries, email requests, and web-based inquiries from customers, ensuring the best possible customer experience and maintaining high levels of customer satisfaction.
Handle maintenance, collection, and liquidation activities for an assigned portfolio of accounts, including handling customer inquiries, analyzing payment history, and communicating statuses. Hours are Monday-Friday, 7AM-7PM. Work with leading technologies and systems with a dedicated team of leaders and peers.
You will build training programs and materials for customers who have completed implementation and are live with our EX platform, create and deliver 1:many, 1:1, and LMS on demand training content for our growing customer base, and design, build, and continuously evolve scalable customer training programs focused on product functionality, best practices, and new feature adoption.
The Spectra Client Manager will lead strategic relationships and drive client success across the Spectra platform. You'll serve as the subject matter expert to assigned clients, ensuring seamless onboarding, ongoing support, and long-term satisfaction. The ideal candidate will possess strong communication skills, a deep understanding of client needs, and the ability to translate business objectives into actionable solutions.