The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. This role involves partnering with Sales, working with internal Operations during hardware installation, and collaborating across the organization for ongoing product delivery. This critical role within Pano’s Go-to-Market team will help empower and accelerate this change.
Gather, analyze, and document customer issues and resolutions with efficiency and precision. Lead comprehensive investigations for regulatory complaints, consumer arbitrations and litigation cases, collaborating closely with internal legal and compliance teams. Resolve advanced escalations independently by leveraging available tools and resources.
Seeking a part-time Outbound Customer Support Representative for a remote work-from-home role. The role will schedule and complete outbound Zoom meetings to update customer scanner certifications, and will provide support of other customer facing projects and interactions. Training and instructions will be provided. Flexible work hours are 8 am - 5 pm, Monday - Friday.
As a Scaled Customer Success Manager at Signifyd, you will drive success, net revenue retention, and expansion within our Mid-Market portfolio. As a member of this segment’s team of Scaled CSMs, you will proactively engage existing merchants using key metrics, mitigate churn risks, and onboard new merchants. The ideal candidate is results-oriented and comfortable engaging with a high volume of clients daily.
We're looking for a passionate individual who is dedicated to delivering exceptional customer service and contributing to team success. As a Project Advisor you will play a vital role in partnering with homeowners to get jobs done well. If you thrive in a dynamic environment, possess excellent communication skills, and are committed to continuous improvement, we encourage you to apply.
Customer Service Representatives (CSR) are at the heart of our business and play a critical role in helping Senture succeed. Seeking energetic and motivated individuals to join our growing team. If you have a passion for helping others, this could be the ideal career for you. CSRs will provide both inbound and outbound call support to our various clients. Representatives are expected to provide exceptional customer service while following protocols and guidelines.
The Customer Engagement Manager supports customers by bridging the gap between RWD products, BD, data operations, the RWE team, and customers’ translational research and drug development objectives, and partners with the program manager and business development teams to ensure successful creation and delivery of RWD products meeting customers’ study objectives and aims.
The Customer Care Advocate is responsible for being a part of a high-volume inbound Contact Center in which the Advocate verifies and investigates patient insurance, estimates benefit coverage and out of pocket costs and discusses patient responsibilities and/or patient payment options. The typical daily responsibilities consist of answering inbound calls and providing benefits investigations via phone and online web portals, collecting information from customers, outbound patient phone calls, and documenting all activities in iRhythm’s customer support system.
Provide outstanding service to our customers by using your problem-solving and people skills to address their questions through phone, email & live chat. As a Customer Service Representative, you will be responsible for handling customer concerns, providing support about Minted products and promotions, processing orders, and documenting customer interactions in our CRM. Identify opportunities for improving the customer experience and share those with Customer Service leadership.
As the Sr. Operations Client Partner, you'll advise, suggest, and discuss solutions with the internal and external clients of NIQ products for all operational matters, as well as build operational trust in the data and its quality through the management of client health and wellness. Accountable for E2E timely and accurate resolution of operational client requests and issues.