Remote Customer service Jobs · US

• Own regular reporting and KPIs for Customer Support; identify trends, areas for improvement, and provide actionable insights to leadership.
• Act as a business owner and power user of Freshdesk and related tools; define requirements, monitor adoption, and partner with the Systems/IT team for configuration and implementation.
• Design and recommend workflows, automations, and process improvements that reduce friction, scale with growth, and improve customer/agent experience.

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform providing a unique, centralized solution for accounting and back-office operations. Their culture focuses on empowering team members to produce top-notch results while elevating their skills.

• Customize vacation packages based on client needs.
• Research hotels, resorts, cruises, and tours.
• Deliver outstanding customer service from inquiry to booking.

Careers In Travel helps individuals become travel agents and plan unforgettable vacations for clients. The company offers training and certification to get started as a travel agent.

• Assist with reservation and scheduling requests submitted by clients
• Support booking coordination across various service categories
• Maintain accurate client records and reservation details in internal systems

Destination Knot is a destination planning company. We are seeking detail-oriented individuals who are organized and professional.

• Provide support for vacation planning and reservation requests
• Assist with coordinating accommodations, scheduling, and related services
• Maintain accurate client records and documentation in internal systems

They provide vacation and travel planning services. The job posting does not mention size or culture.

• Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• Provide accurate information about travel bookings, itineraries, and policies
• Troubleshoot common client issues and escalate complex matters as needed

They are a fast-growing, fully remote travel company specializing in unforgettable vacations, cruises, all-inclusive resorts, and adventure experiences across the globe. They offer a supportive online community.

• Coordinate and manage full travel itineraries.
• Communicate with clients to understand preferences, goals, and budgets.
• Book and confirm travel reservations using online tools and booking platforms.

Destination Knot specializes in curating unforgettable travel experiences that simplify the planning process and elevate every journey. Their team is growing, and they’re looking for passionate individuals who love to help others explore the world.

• Assist clients with travel arrangements including flights and hotels.
• Communicate with travel suppliers to confirm bookings and resolve issues.
• Provide guidance on travel schedules documentation and trip details.

They connect people to careers in travel. They seem to have a supportive team environment focused on proessional growth.

• Build and maintain strong relationships with stakeholders.
• Identify opportunities for upselling and cross-selling.
• Act as the voice of the customer to guide strategies.

They focus on connecting candidates with fitting roles. They utilize AI to streamline unbiased hiring processes.

• Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
• Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
• Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.

Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.

• Manage the onboarding process for new clients by setting clear expectations and tracking progress.
• Support client education by integrating learning opportunities into onboarding.
• Monitor client health during onboarding, identifying and addressing potential challenges.

INNERGY transforms the woodworking industry with cloud-based ERP software designed exclusively for custom manufacturers. They are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems .