Develop a data-driven strategy to reduce inbound support cases.
Design and launch proactive support programs, such as an early warning system for common data integration issues.
Develop a scalable process for channeling insights from support interactions directly to Product and Engineering teams.
Komodo Health's mission is to reduce the global burden of disease by using data. They built the Healthcare Map and have a suite of software applications that help answer healthcare's most complex questions for their partners; they value being awesome, seeking growth, delivering “wow,” and enjoying the ride.
Review EMRs to resolve patient inquiries and conduct insurance verification.
Handle a high volume of patient telephone calls and provide excellent customer service.
Document calls, resolve patient inquiries, and perform other assigned duties.
Stony Brook CPMP provides comprehensive healthcare services. While the employee count is not mentioned, they focus on delivering high-quality patient care and maintaining a supportive work environment.
Own a book of business and help customers stay current on invoices.
Establish credibility and trust with providers and healthcare executives.
Capture feedback from prospects and share that feedback with product teams.
Clipboard Health exists to lift as many people up the socioeconomic ladder as possible by connecting workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent. They are a fast-growing Series C marketplace and a YC Top Company with a global, remote team of 700+ people.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
TP is a global, digital business services company that delivers advanced business services to help brands streamline their business. They have more than 500,000 employees and are passionate about supporting their communities, clients, and the environment.
Lead strategic relationships with enterprise customers.
Drive adoption, value realization, and measurable ROI.
Influence product strategy with customer insights.
They use an AI-powered matching process to ensure applicant's applications are reviewed quickly, objectively, and fairly against the role's core requirements. They have an award-winning reputation for inclusion, flexibility, work-life balance, and strong values.
Communicating and interacting with consumers and businesses on consumer-related complaints
Analyzing, documenting, researching, and resolving consumer complaints in accordance with the laws, rules, and regulations enforced by DCWP
Maintaining Agency database and providing reports as needed
The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws.
Lead and mentor a customer success team, overseeing support, aftersales, and service coordination functions.
Define and execute scalable customer success strategies, establishing KPIs, processes, and team goals aligned with business objectives.
Oversee accurate and timely quotes, invoices, and order fulfillment, coordinating with internal teams and third-party partners.
Jobgether is helping connect candidates with companies using AI. They focus on using an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.
Provide outstanding customer service to both internal and external clients and educate clients on services and goods regarding Wellness Plans.
Collect payment and cancel Wellness Plans, and show empathy and compassion while communicating with clients of deceased pets.
Educate and negotiate in order to retain Banfield’s Wellness Plan clients using various strategic preservation techniques.
Banfield Pet Hospital is a community of caring people committed to their purpose: A better world for pets. They are bonded by a commitment to create an inclusive environment where associates can be themselves, valuing differences and upholding the health and well-being of their associates.
Manage the insurance claims process and provide customer service to clients.
Analyze and approve claims and determine coverage based on medical necessity.
Resolve discrepancies, secure proper reimbursement, and follow regulations and guidelines.
CommuniCare Family of Companies delivers person-centered care as a national leader in post-acute care. They operate over 150 facilities, employing more than 19,000 employees across six states, and are dedicated to improving the lives of seniors.
Utilize systems to create work orders for field operations based off of orders provided from channel partners.
Efficiently dispatch work orders to field personnel using systems, accounting for field staffing and time needed to complete orders.
Serve as the primary communication vessel between our customers, and our Velocare field personnel via phone, instant messenger, email, and platform messaging.
Cardinal Health is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. With more than 50 years of experience, Cardinal Health employs a diverse group of individuals.