Conduct remote background investigations for federal security clearance, interviewing subjects, neighbors, employers, friends, and family.
Perform record searches at police agencies, courthouses, educational institutions, and medical facilities.
Report all obtained information clearly and concisely using an issued government computer system.
Peraton is a next-generation national security company that drives missions of consequence and serves as a leading mission capability integrator and transformative enterprise IT provider. The company employs a skilled workforce covering all 50 U.S. states, Guam, Puerto Rico, and the Virgin Islands, with a focus on National Security and a culture of integrity and professionalism.
Provide Tier 1 and Tier 2 support for user access issues related to IAM, security policies, and cloud authentication systems.
Coordinate help desk workflows using ITSM platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
Submit Help Desk Performance & Support Metrics Reports detailing ticket resolution rates, user support trends, and SLA adherence.
SOSi is a large private, founder-owned technology and services integrator in the defense and government services industry, founded in 1989. They deliver tailored solutions and trusted results to enable national security missions worldwide.
Respond to client questions through email and support channels.
Set up measurement for campaigns across advertisers, agencies, and publishers.
Monitor performance and troubleshoot issues before they affect reporting.
Magellan AI is the all-in-one platform for podcast advertising intelligence, media planning, and measurement. They are a tight-knit team with direct exposure to founders and a mix of client-facing and analytical work.
Provide high-level customer service by responding to telephone or email inquiries and resolving problems including fraud support and internet operations.
Act as a liaison between customers and various departments to resolve complex issues while navigating multiple computer systems.
Obtain thorough knowledge of products, services, rates, terms, fees, and applicable regulations.
U.S. Bank helps customers and businesses make better financial decisions and enables communities to grow. It is a large financial institution offering a wide range of career opportunities and a collaborative culture.
Oversee day-to-day customer inquiries via chat, email, and phone, handling over 40 calls daily.
Review vehicle listings to ensure compliance with safety and title requirements by state.
Manage active transactions as an account manager, assisting buyers and sellers with payments and documents.
Cox Automotive is transforming the way the world buys, owns, and sells cars through brands like Autotrader and Kelley Blue Book. The company has an award-winning, inclusive workplace culture with thousands of employees.
Review, evaluate, appeal, and follow up on denied and underpaid claims using proprietary software.
Use payment documentation and contract information to ensure correct reimbursement.
Research and submit complex underpayment appeals to payers for timely claim resolution.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations using proprietary automation. The company has been recognized as a top workplace and among the fastest-growing private companies in the US for eleven years.
Manage and grow customer relationships, serving as the primary point of contact and advocate between customers and internal teams.
Conduct regular business reviews to align customer strategic objectives with Insurity's products and services.
Monitor customer satisfaction and usage patterns to proactively address churn risk and identify upsell opportunities.
Insurity empowers insurance organizations with configurable, cloud-native insurance software. As the largest cloud-based provider for the P&C market, they are trusted by top carriers and brokers, with an award-winning onboarding and a culture fostering innovation and teamwork.
Serve as the primary compliance advisor for transparency customers, providing guidance on regulatory interpretation and risk mitigation.
Ensure successful achievement of all reporting metrics and deadlines, establishing KPIs and utilizing project management tools.
Actively engage in sales and marketing efforts to support customer growth through industry conferences and networking.
MediSpend provides transparency reporting solutions for the life sciences industry. The company fosters a diverse and inclusive culture with employees working remotely across the US, offering competitive compensation and benefits.
Manage document workflows, including processing, quality assurance, and adherence to internal procedures.
Conduct incoming claim reviews, assign statuses, organize data, ensure accuracy, and route files to auditors.
Collaborate with internal teams to maintain the import queue, reconcile balances, validate charges, correct errors, and manage claim routing.
Machinify is a leading healthcare intelligence company delivering value, transparency, and efficiency to health plan clients. Deployed by over 85 health plans, including many of the top 20, and representing more than 270 million lives, they foster a collaborative culture focused on innovation and results.
Define and execute the long-term Scaled Customer Success strategy for SMB and Schools segments.
Lead, coach, and develop frontline managers to drive adoption, retention, and customer value.
Collaborate cross-functionally with CS Operations, Product, Marketing, and Sales to optimize the scaled coverage model.
Newsela is a leading education technology company that provides AI-powered learning solutions for K-12 classrooms. The company is fully remote, with a collaborative culture focused on student engagement and teacher empowerment.