Remote Customer service Jobs • US

Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. Resolve member concerns while ensuring requests are processed in an accurate and timely manner. Given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations. Speak with members daily and answer their transportation questions.

The Customer Success Management (CSM) team is accountable for customer adoption, measurable outcomes, customer satisfaction, and creating true customer advocacy. The Customer Success Manager (CSM) role at GitLab is expected to serve and operate in the following ways and have product and domain expertise. You will provide immediate onboarding activities and work with assigned customers to build Customer Success Plans, establishing critical goals.

Engage in a range of exciting responsibilities for Home Health and Hospice, including processing approved physician orders. You will also be responsible for delivering and picking up documents that need to be signed by a physician for identified accounts. Effectively present and discuss the products and services of the organization effectively, completes and submits all required documentation, develops and maintains accurate files, and tracks documentation requiring a physician’s signature.

As a Customer Service Agent, you’re the first line of assistance for Kin customers. You’ll handle questions regarding policies, payments, cancellations and other topics, as needed by interacting with customers via phone, chat, and email. Applicants should currently hold an active Property & Casualty or Personal Lines insurance License. This role has the opportunity to help in updating forms, policies, procedures, and training materials.

The Knowledge Base Manager will own the self-service content and knowledge strategy for Aircall's Help Center. Reporting to the Support Operations & Strategy leader, you'll work with support delivery teams and cross-functional partners to ensure customers have access to updated, accurate, and clear help content. By translating technical and business concepts into user-friendly content, you’ll build a consistent and intuitive Knowledge Base that empowers customers and supports Aircall’s growth.

Support patients in setting up payment plans through our platform and serve as the voice of our customers. This role delivers a seamless patient experience through inbound support, outbound communication, and collaboration with cross-functional teams. Contribute to the growth of a product that’s improving access to healthcare for all Americans.

Acts as the liaison between key client contacts and insurance companies. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. Analyzes and evaluates worker’s compensation claim payments using EnableComp’s proprietary software, systems and tools.

As a Customer Service Representative, you will find innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns, calmly attempt to resolve and de-escalate any issues, and escalate interactions when necessary and appropriate. You will also respond to requests for assistance and/or possible processing payments and provide feedback on call issues.

Own the resolution of assigned customer issues from end to end, research, address, and resolve a diverse range of technical customer issues, and dig into our code base and architecture to guide our customers and resolve issues for them, working with Go, TypeScript, and SQL.

As a Customer Success Manager on our HPDH team, you’ll serve as a trusted partner to clients in the Health Plans and Digital Health space, driving engagement and ensuring long-term success. You will act as the main point of contact, aligning client goals with H1’s capabilities and guiding process improvements. You will also build strong stakeholder relationships to drive adoption and share feedback.