253 results
FiltersMitek is looking for a Technical Support Engineer to join the Global Customer Support team. In this role, you will take a consultative approach with strategic accounts, facilitate issue resolution for identity verification and check deposit solutions, support Mitek products, and drive escalations with internal teams. You will also interface directly with strategic customers and act as a subject matter expert for Mitek’s products.
The Tier One Support Analyst Intern will participate as a member of our Dairy Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in. Candidate can expect to receive/improve understanding of key aspects related to the dairy supply chain and hands-on experience with Salesforce.com’s Support Cloud solution.
This Senior Associate will act as a pivotal operational bridge, ensuring our 15,000 frontline support workforce is prepared for every major company initiative. You'll drive the readiness lifecycle, translating complex product launches, policy shifts, and tooling updates into actionable plans for our agents. Success is measured by your ability to execute autonomously, influence cross-functional partners, and deliver scalable change for our support network.
We are seeking a motivated, detail-oriented, and service-driven Virtual Vacation Planner to join our growing team in this fully remote role. You will work closely with clients to plan and coordinate travel experiences from start to finish, research destinations, book accommodations and activities, and provide ongoing support to ensure a smooth and memorable trip.
The Customer Support Specialist with BEP will focus on resolving errors that have caused an interruption in our data feeds. This is a front-facing role where they will be interacting with customers over the phone while working in Salesforce, Excel and our proprietary software to provide the best in customer support. The ideal candidate will work from our Waltham, MA office, we are also accepting remote applications.
Support the onboarding process, primarily focused on managing and owning the rebate application process for our clients with various utility partners. Work hand in hand with your assigned Onboarding Manager, learning and growing into the overall Runwise onboarding process. As a Customer Onboarding Coordinator, your role will encompass the removal of barriers, addressing inquiries, and ensuring a frictionless path through the rebate application process.
Product Support Specialists play a key role with our clients, both as they first come on board and after their app goes live in the app stores. The role is fast-paced and requires quick learning, thinking on your feet, innovative problem solving, and a strong ability to switch gears quickly throughout the day. Specialists provide world class customer service and are both creative and technically savvy. This position is focused on weekday support.
Assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge. We're looking for enthusiastic, self-driven individuals.
This role involves leading customer engagements, ensuring customer success, applying technical knowledge, developing standard processes, and building strong relationships with customers and colleagues. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.
Support J.W. Pepper customers as a customer service agent, assisting bands, choirs, and orchestras. Address customer questions and concerns via phone, email, and chat, managing inbound calls and providing solutions. This role requires strong communication skills, technical savvy, and the ability to work independently.