The Customer Success Manager (CSM) serves as a trusted advisor and advocate for clients, ensuring they achieve their goals with our solutions by fostering strong client relationships and driving product adoption. You will collaborate with cross-functional teams to address client needs, resolve issues, and identify opportunities for growth, ensuring long-term satisfaction and retention.

Customer Success is crucial for building strong customer relationships. We're looking for someone tech-savvy to ensure our clients have a great experience. Manage account documentation, including reports and recommendations and handling post-sale account management, fostering growth through great customer service.

We are looking for a top Customer Success Manager to join our SMB team and help Cobalt's customers build and grow successful security testing programs. This role focuses on increasing adoption, ensuring retention, driving increased growth and satisfaction for assigned clients, while acting as the voice of the customer internally.

Provide outstanding customer service by answering inquiries through email, chat and phone with efficiency and friendliness. Embody the philosophy and tone of the brand, collaborating with other teams to spot challenges early on and enhance efficiency. Be the main point of contact for partners and customers.

Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience. Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust. Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.

The Customer Success Manager (CSM) will ensure the client's journey fulfills expectations and realizes the value of their investment in Lightcast’s Professional Services, looking for opportunities for project expansion, cross-sales, and repeat business to retain and grow revenue. The CSM will work with the Sales team to bridge the gap between the sale close and the project start.

In this role, you will work directly with our providers as they join the Wonderschool community, managing the provider’s experience from recruiting to the initial account creation through the set-up of their platform and end-user training. You will deliver an excellent Provider experience by training and onboarding Providers to the Wonderschool platform and suite of products and helping Providers grow their businesses.

Flock Safety is looking for an experienced Customer Success Manager to deliver value and an exceptional experience to its largest and most strategic customers. The Major Account Success Team will work as a trusted advisor to the law enforcement accounts, building strong relationships, solving customer problems, and communicating effectively to drive growth and customer satisfaction.

Provide support throughout the customer's entire life cycle including deployment, training, and adoption, ensuring clients are provided with a world-class experience and opportunities to further develop their business. Manage a book of business ensuring strong customer health and adoption to achieve retention revenue targets.

Join Cyara as a Customer Success Manager, remotely based in Australia, and play a vital role in building strong relationships with enterprise customers, ensuring they maximize the value of our solutions. The role involves owning customer outcomes, program management, understanding customer pain points, and identifying new opportunities to grow revenue.