Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Serve as trusted advisor to enterprise fintech clients, driving product adoption and satisfaction.
Lead onboarding, implementation, and training for mid-market accounts up to $250K ARR.
Monitor customer metrics, conduct business reviews, and partner with Sales on renewals.
Truv is a financial data API platform for payroll account access, powering income verification and direct deposit switching. Backed by $30M from top VCs, the company is led by industry veterans from Apple and Carta, fostering a customer-centric culture.
Operate as part of an Account Team pod, owning customer health and churn lifecycle.
Manage churn risk end to end, partnering cross-functionally to remove blockers.
Proactively monitor account health signals and act before they become escalations.
Dutchie provides technology solutions for cannabis dispensaries, focusing on customer success and account management. The company is a growing SaaS platform with a collaborative culture and a pod-based team structure.
Own ticket lifecycle management with AI assistance, resolving issues and driving adoption.
Drive value delivery by building onboarding plans, tracking usage, and generating health reports.
Maintain relationships and commercial cadence, including renewal reviews and expansion spotting.
DevRev builds an AI platform called Computer that unifies data sources and workflows. Backed by $150M+ from Khosla Ventures and Mayfield, DevRev is trusted by global companies across industries.
Drive customer adoption, value realization, retention, and overall success through strategic partnerships.
Build trusted, consultative relationships with stakeholders and lead regular Business Reviews.
Collaborate with Sales, Solutions Architects, and internal teams to optimize platform use and manage renewals.
Algolia is a pioneer and market leader in AI Search, empowering 17,000+ businesses with blazing-fast, predictive search. Funded with $150M Series D in 2021, the company values grit, trust, candor, care, and humility in a high-trust, autonomy-driven culture.
Deliver a proactive client management strategy to encourage growth and retention with merchant partners.
Identify and execute upsell and cross-sell opportunities across a broad portfolio to enhance client value.
Provide prompt support, conduct regular performance reviews, and collaborate internally to align client goals.
Affirm is a financial technology company that reinvents credit to offer buy now, pay later solutions without hidden fees. It is a publicly traded company with a large workforce and a culture centered on honesty, transparency, and putting people first.
Design and lead Vetcove's corporate accounts strategy to build long-lasting relationships with key veterinary hospital consolidators.
Position yourself as a strategic partner to stakeholders through comprehensive business reviews and on-site meetings.
Collect customer feedback to inform product development and adapt to market dynamics.
Vetcove modernizes veterinary software and pet healthcare with procurement, ecommerce, and practice management platforms. Over 25,000 hospitals use Vetcove daily; we are a fast-growing, mission-driven company backed by Y Combinator.
Manage a portfolio of customers across Australia and New Zealand, driving retention, growth, and long-term success through proactive engagement and strategic conversations.
Monitor customer health signals, identify at-risk customers early, and execute success plans to reduce preventable churn while leading retention conversations.
Collaborate with Product, Marketing, Sales, and Support to share customer insights, improve the customer experience, and contribute to global Customer Success initiatives.
EverCommerce is a leading service commerce platform providing tailored SaaS solutions to simplify and empower service professionals in Home & Field Services, Health Services, and Wellness industries. Timely and SalonBiz, part of the EverWell vertical, serve over 30,000 customers in 100 countries, aiming to build the leading platform for beauty professionals as part of a larger ecosystem focused on growth and innovation.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.