Remote Customer service Jobs · Account Management

• Act as the trusted advisor for key accounts, building and maintaining strong relationships.
• Conduct regular high-touch customer activities, such as calls, service reviews, and enablement sessions, to deepen engagement and ensure satisfaction.
• Proactively identify opportunities to increase adoption, usage, or growth within assigned accounts.

NavVis is a technologically-focused, global leader in reality capture and digital factory solutions which helps organizations make smarter decisions.

• Own a portfolio of strategic and enterprise customer relationships, driving adoption, retention, and renewals.
• Serve as a trusted partner to senior executives and operations leaders, aligning our platform with their business objectives.
• Build and refine strategic account playbooks, processes, and success frameworks as we continue to scale.

Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI.

Drive Synthesia’s future growth by building relationships with clients and turning them into happy users. Educate clients on a totally new way to create video content. Work closely with sales to create a cohesive onboarding experience for new users.

Synthesia is an AI video communications platform that simplifies the entire video production process, making it easy for everyone to create and share videos.

• Manage a team of Customer Success Managers (CSMs) across the EMEA region.
• Ensure customers are achieving maximum value from the platform.
• Develop processes, playbooks, and automation to improve customer impact and drive team efficiency.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.

• Lead strategic customer relationships and ensure exceptional experiences for high-value small and medium business clients.
• Collaborate closely with cross-functional teams to drive adoption, retention, and success metrics, acting as the trusted advisor to key stakeholders.
• Influence product adoption, optimize workflows, and shape customer success initiatives in a fast-paced, high-growth environment.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.