Remote Customer service Jobs • Communication

Make outbound calls to patients, members, and customers to discuss healthcare needs, benefits, and in-home or virtual healthcare evaluations. Approach each interaction with the mindset of making a connection, building rapport, and presenting the value of the healthcare program. Help members set healthcare goals and guide them toward meeting those goals.

We are seeking an energetic case manager to join our team, a group of compassionate people. As a Service and Support Administrator, you'll help people with disabilities reach their dreams and life goals by creating plans, assisting with self-direction, monitoring services, documenting progress, and removing barriers to improve their quality of life.

Support Managed Care and Community based healthcare clients by developing strong knowledge of Healthcare SaaS Solutions. Manage all aspects of client relationship and work with clients in consultative manner by understanding needs and providing strategic and tactical advice. Complete in-depth data analysis in support of customer accounts and perform monthly or quarterly account reviews and updates.

Develop a deep knowledge of our products and our customers, including types of medical conditions, the insurance market, and billing. Be the first line of contact for customer questions and issues and work with internal members to solve problems. Full customer relationship management is expected, providing strong written documentation and advocating for customer needs.

Our COps are all about Customer Experience and part of a team that's here to make sure that customers want to tell friends, family and social media followers about the great experience they had with their bank. You’ll be our customers’ first point of contact and your mission will be to make sure that they feel confident that their issue is resolved with little to no fuss.

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams. You'll partner closely with our product, marketing, and customer success teams — helping us stay organized, efficient, and responsive as we scale.

Join our team as a Radiology Scheduler and gain valuable healthcare and customer service experience. Schedule mammograms, MRIs, CT scans, and ultrasounds for patients. Make outbound calls to confirm appointments and assist with scheduling needs. Answer patient questions with professionalism, empathy, and accuracy. Keep detailed records in our scheduling system.

If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. You'll be making outbound calls and reaching out to patients, members, and customers to schedule appointments for preventative health screenings and assist members with benefits and insurance information.

Lead relationships with key customer stakeholders and develop governance models for large enterprise accounts. Create customized success plans and partner with Sales to contribute to account plans and support customer success initiatives. Handle light commercial responsibilities, assist in identifying Upsell and Next-Sell opportunities, and lead cross-functional teams to optimize customer success and business outcomes.

As a Customer Experience Specialist, you will deliver an extraordinary customer experience via phone and digital channels in a Financial Services Contact Center environment, acting as an advocate for customers and finding opportunities to go above and beyond. Empathy and patience are a top priority, making sure customers feel heard and understood and also confident to resolve customer loan inquiries and problem solving abilities by liaising with internal stakeholders.