Support the renewal lifecycle by monitoring contracts and preparing documentation.
Utilize AI tools and CRM systems to streamline client communication and data management.
Collaborate with Account Management to identify retention risks and growth opportunities.
Our partner operates in a growing SaaS environment, focusing on client success and account management. The team is collaborative and technology-focused, with a remote work culture and opportunities for professional growth.
Perform renewal efforts with district and school partners across the country.
Deliver online webinar trainings and onsite professional development workshops.
Analyze usage data and metrics to maximize user engagement with district partners.
Goalbook empowers teachers to transform instruction so that all students can succeed. They partner with over 1,100 school districts across 48 states and have a motivated, passionate team focused on helping employees grow.
Own a portfolio of customers as the primary point of contact following the sale
Build and maintain a success plan for each account tied to their security objectives
Guide customers through adoption and configuration so their teams can operate the platform independently
ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company fosters an AI-native culture where technology and talent are unstoppable together.
Provide frontline support to wholesale pharmacy partners via phone and email, ensuring excellent customer experiences.
Handle inbound and outbound communications, resolve complaints, and coordinate with internal teams for smooth service delivery.
Maintain detailed records in CRM systems like Zendesk and contribute to continuous improvement of customer support processes.
Montu is Australia's largest healthtech company focused on alternative healthcare. Founded in 2019, it operates clinics, education platforms, and pharmacy dispensing solutions, with a culture of care and industry recognition.
Deliver exceptional customer service to consumers and retail partners through phone, email, and other channels, ensuring a 'WOW' experience.
Accurately process orders, resolve routine issues, and escalate complex concerns to specialized support teams.
Maintain strong product knowledge and document all interactions within CRM systems, collaborating with cross-functional partners.
Red Wing Shoe Company is a global footwear company with 2,300 employees worldwide, maintaining a close-knit family atmosphere. They focus on employee engagement and culture, guided by values of living their values, honoring brands, inspiring people, centering on customers, and preserving long-term success.
Deliver high-quality support across multiple channels including chat, email, social media, and voice.
Take ownership of customer issues, aiming for first-contact resolution and positive outcomes.
Work in a fast-paced, metrics-driven environment with a strong emphasis on quality, compliance, and adaptability.
The company provides digital gaming and entertainment platforms. It fosters a startup-style culture supported by a secure, globally recognized brand, with an inclusive workplace.
Support clients transitioning from traditional to modern cloud-based accounting systems.
Train internal and external stakeholders on accounting system configurations and best practices.
Manage multiple client implementations while maintaining high standards of accuracy and service.
This company provides technology-driven accounting solutions to help businesses transition to cloud-based systems. It is a fast-growing organization with a collaborative, low-ego culture.
Deliver structured training to dental practices on practice management software through virtual and onsite sessions.
Collaborate with Implementation and Support teams to ensure customer adoption and resolve technical issues.
Maintain high customer satisfaction scores and organize training schedules to meet customer needs.
The company provides dental practice management software and services. It fosters a collaborative, customer-focused culture with a remote-first approach.
Assist clients with organizing booking details, dates, and preferences while providing professional customer support.
Maintain accurate client profiles, documentation, and respond to inquiries via email, phone, and messaging.
Coordinate booking details, follow up with clients, and support administrative tasks to ensure smooth travel experiences.
They provide travel booking and client support services to help clients plan and coordinate their trips. They offer a flexible remote work environment with comprehensive training and a team-focused culture.
Lead strategic recovery efforts for delinquent customers through negotiations and action plans.
Investigate causes of delinquency and develop consultative churn-reversal strategies.
Analyze customer behavior and collaborate with cross-functional teams to reduce churn.
The partner company is a technology-focused organization, likely in the SaaS space, dedicated to customer success and revenue recovery. The company size and culture are not specified in the posting.