Remote Customer service Jobs · Communication

As a Customer Advocacy Specialist, you'll use empathy and product expertise to solve complex complaints. Facilitating communication among partners, identifying root causes, and determining solutions. Not only help customers but improve the company, making products seamless. Drive improvement as the Voice of the Customer.

Assist Newfront Emerging Clients (2-100 lives) on a day-to-day basis by servicing them with the optimal combination of employee benefit programs, communication, and service administration to help them achieve their business goals. Your exceptional communication and project management skills help you connect with clients by email and phone, quickly establishing trust and rapport.

Handle customer enquiries promptly and professionally via phone, email, or live chat. Provide accurate information about products and services, and escalate complex issues when needed. This is a fully remote position, suitable for applicants across the UK who are motivated, organised, and confident communicating with others. Full training and ongoing support are provided.

Looking for a Delegation Coach to work directly with clients and their virtual assistants, ensuring smooth task delegation, effective workload management, and long-term partnership success. The role supports approximately 15–20 active accounts, focusing on establishing clarity in role scope, improving fit and performance early in the engagement, and driving measurable outcomes through better delegation habits and workflow structure.

Serve as the primary day-to-day contact for a designated book of clients, managing their insurance needs with minimal oversight. Lead the renewal and remarketing process, coordinating with carriers to secure optimal coverage and pricing. Provide consultative guidance to clients on coverage gaps, policy structures, and strategic insurance decisions.

We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist to be the administrative and financial hub for the company, ensuring smooth and organized workflows. The role requires an independent learner who is comfortable dealing with customer urgency and acting autonomously on delegated tasks.

Handle player inquiries across chat, email, and phone with genuine care and efficiency. Resolve account, purchase, and technical issues while creating positive experiences. Collaborate with specialized teams to tackle complex cases and drive improvements to products. This role requires flexible hours, including evenings and weekends.

As a Senior Customer Success Manager at Fieldguide, you will own a portfolio of our most high-impact customer relationships and will be responsible for driving long-term success, retention, and growth across multiple service lines within large advisory firms. This is a highly cross-functional role, where you will collaborate closely with Sales, Product, and Engineering.

We're looking for a motivated, detail-oriented Support Specialist who thrives in a fast-paced, remote environment. You’ll play a vital role in ensuring smooth client experiences by assisting with questions, confirming reservations, and troubleshooting travel-related concerns. You’ll represent a trusted brand while helping clients with booking support, inquiries, and travel-related questions.

We’re on the lookout for dedicated professionals to join our esteemed client service leadership team. With the option to work from home and enjoy a flexible schedule, you can balance your personal and professional life seamlessly while advancing your career. This position offers work-life balance, a supportive environment, and mentorship & growth.