Be a part of our Technical Customer Support team, responsible for handling technical customer support for our product by phone, web, and email and working with developers to resolve critical issues for customers in a timely manner. You will be engaged in designing and implementing the software solution to meet the business needs of various clients. Find creative solutions for these requirements, requiring a deep understanding of the software and the ability to see issues from the customer's perspective.
Job listings
As a Call Center Representative in Experian Automotive's Client Services team, you will support Automotive customers by responding to requests for information, products, and services. Address client requests and service needs, involving internal departments to ensure requirements are met and provide the highest level of service. Responsibilities include managing inbound/outbound calls and emails, resolving technical problems, documenting solutions, and identifying upselling opportunities.
We are seeking a proactive and customer-focused individual to join our team as a Customer Service & Outreach Specialist. In this dynamic role, you will be the primary point of contact for our valued Municipal, University, and Corporate clients across the St. Louis area, providing exceptional service and supporting our sales and customer relationship efforts.
Assist Student Health with operating and growing the Food Resource Center and addressing food insecurity at OHSU. Help with procuring, stocking, and/or distributing food as well as maintaining the FRC space and inventory. Support communicating with volunteers and the student community to schedule, update, and inform about ongoing changes in the FRC.
Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures.
Provide front-line technical support to end users by responding to inquiries, troubleshooting issues, and ensuring timely resolution of hardware service requests. This role is essential to maintaining productivity and user satisfaction by delivering high-quality support across hardware, software, network, and system-related issues. As a central point of contact, leverage knowledge bases, escalation paths, and service management tools to resolve incidents efficiently.
As a customer facing member of the Support Team, the Implementation Specialist serves a key role as the face of DoseSpot to newly signed customers, guiding them from post-sale through go-live. Youβre experienced in ensuring a smooth customer onboarding experience by developing project plans, working to understand customer goals, and guiding customers through the implementation of our product. You will train different users, assist with communication, and focus on customer success.
Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries and provide excellent customer service through active listening. Work with confidential customer information sensitively and aim to resolve issues on the first call. Calmly attempt to resolve and de-escalate any issues and escalate interactions when necessary.
As a Sales Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns while providing customer support via telephone and/or Internet. Handle customer inquiries, resolve simple support issues, and process a high volume of inquiries.
Assisting customers by transferring calls and providing first-level support via email and chat. Addressing inquiries, troubleshooting problems, and guiding users. Maintaining a professional attitude and documenting information. Collaborating with colleagues, tracking interactions, and preparing information for auditing. Updating knowledge bases, converting feedback, escalating unresolved issues, and communicating technical information.