As an Enrollment Advisor, you will play a key role in expanding Hazel’s mission & care impact by driving the enrollment of children referred by school staff or parent/guardian. You will reach out to the student’s parent and compellingly communicate the value of Hazel’s virtual therapy program. You will help the family complete the steps of our enrollment process until they begin the program.
Troubleshoot basic technical issues, build meaningful customer relationships, and identify opportunities to upsell products and services all while delivering exceptional service. Handle inbound and outbound calls with professionalism, empathy, and efficiency. Maintain confidentiality and protect customer data.
The primary function of this position is to handle all customer service inquiries for our quickly growing business. We are seeking an energetic and reliable candidate to provide support to new and existing customers while maintaining a high level of excellent service. This role will work cross-functionally and partner closely with different teams to drive the business of Rebag.com and other platforms.
Responding to customer inquiries primarily via live chat or e-mail, assisting with questions about orders, accounts, products, and deliveries. Using internal tools to resolve customer issues and guide them through minor technical problems. Communicating professionally and courteously in accordance with our client’s standards and following established processes and quality guidelines.
Using excellent communication and multitasking skills, you will respond timely to customer inquiries and process requests. You will research customer issues, identify customer needs, and provide workable solutions, including scheduling appointments and assisting with insurance questions.
The Candidate Care Agent delivers customer service, enhancing client candidate interactions with immediate availability, single call resolution, and unprecedented responsiveness. They provide seamless customer support through various channels, screen candidates, and update statuses in recruitment systems.
As a Trust & Care Coordinator, you’ll own Tier 2 customer escalations with empathy, accuracy, and follow‑through. You’ll investigate issues, coordinate with cross‑functional partners, and ensure customers feel genuinely cared for while we restore trust and keep quality high across our services.
The Customer Assist Specialist supports customers through text chat and phone calls, tracks data on tech and customer service concerns to support both the franchising teams and the technology department, and creates reports with concerns to tech and customer service issues in a precise and meaningful manner.
The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.
You will deliver high-quality customer training to end users of Zenoti systems, develop standardized instructional materials and training curriculum, and work with customers to identify training needs, deliver customer training plans, and be a product knowledge expert, remaining up to date with product knowledge, business flow, sales process and market dynamics.