Provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting, creating service tickets when necessary. Prioritize and organize calls, focusing on increasing remote fix tickets and supervising field technicians' schedules. Maintain call logs and build relationships with location owners.
Responsible for providing TruBridge Contact Center Support to clients Early Out Service patients, meeting production and quality assurance standards. Maintains quality customer service by following company policies and procedures. Effectively communicates with callers for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments.
The Customer Service Representative serves clients by providing product and service expertise to client requests or concerns to help maintain a high client retention level. The Customer Service Representative will be responsible for managing multiple modes of communication, primarily via email, in a timely manner which include emails and website requests. This position will require a comprehensive understanding of our customer service policies and know when issues need to be escalated to management for resolution.
American Girl is looking for friendly, dynamic individuals to join our team as Seasonal Customer Service Agents, providing high quality customer experiences that exemplify the company service philosophy. During the typical day, one will solve customer issues, share order, product, and retail store information, and process orders and catalogue requests. This is currently a remote position, with all necessary equipment provided, and applicants must reside in Illinois.
Proactively work to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements. Help tenants get their dream home through meeting and exceeding targets. Professionally support our customers with high levels of accuracy with great care and diligence via phone, live chat and email.
The Customer Support Representative is responsible for handling customer queries from our users while driving for a one-touch resolution experience. This role involves working directly with users via chat, email, or phone, while also allowing time for regular team meetings and learning opportunities. Aims to deliver excellent customer service.
The Operations & Customer Support Associate, Pharmacy will play a key role in ensuring the seamless operation of our pharmacy services by providing exceptional customer service, monitoring pharmacy operations, and addressing any issues related to order fulfillment. The ideal candidate will have a strong interest or background in operations, with a passion for improving the patient experience. You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion.
As a Customer Success Advisor, you will be supporting members globally by responding to queries regarding our products and services and monitoring member accounts. You will address members in a professional and friendly manner, taking ownership of issues and escalating them when necessary, as well as onboarding prospective members via Zoom calls.
The Technical Account Management (TAM) team takes ownership of the customer relationship and becomes their advocate within NICE CX after key NICE CX customers have purchased and are implementing our products. The Technical Account Manager (TAM) engages with the customer before they go live on the contact center platform and works closely with the customer from that point forward to ensure their success.
Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion. Create service tickets and route them to various service agencies. Act as liaison between clients and field technicians. Respond service order requests via phone and email. Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function. Provide excellent customer service to both internal and external customers.