- Handle customer requests via phone, chat, and email with phone as the primary focus.
- Analyze information to provide accurate troubleshooting and resolve issues.
- Assist with device installation, app setup, and configuration.
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This role requires the VA to be an autonomous partner who will accompany the Owner in the initial business training and is capable of running the daily business operations. The focus is on establishing excellent client communication and efficient marketing workflows
The Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. The Product Support Representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels.
The Centerstone Contact Center Specialist is an integral component of Centerstone's team and often serves as the first point of contact patients have with Centerstone. This position requires excellence in customer service and compassionate care supported by a thorough understanding of the organization’s treatment and support programs. The ideal candidate must demonstrate a working knowledge of behavioral health basics and understand health insurance benefits.
As a Customer Service Team Member supporting West Government, you will work directly with government and Veterans Affairs (VA) customers providing phone and email support and maintaining record-keeping in accordance with Stryker specifications. The role involves understanding detailed processes, participating in continuous improvement activities, and demonstrating flexibility in responding to rapidly changing situations.
As a customer service representative, responsibilities include providing exceptional customer service to patients by taking inbound calls and assisting with refilling medications, checking on referrals, sending messages to doctors, and confirming appointments. One must manage large amounts of inbound calls in a timely manner using several screens and programs during patient/customer interactions. Also, one must be empathetic to the patient and their needs.
As a Product Support Specialist I, you’ll play a crucial role in ensuring our customers’ success by providing technical expertise, troubleshooting complex issues, and supporting internal teams. This position is ideal for someone who thrives on problem-solving, and is passionate about delivering exceptional customer experiences. You’ll handle escalated support cases, analyze data, prepare support documentation, and collaborate across departments to maintain customer trust and satisfaction.
This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. As a remote Customer Service Rep – Healthcare, you’ll provide inbound customer support using a call flow guide, help customers resolve basic technical issues, and document information in databases.