Answer and conduct business on the telephone while maintaining excellent Customer Service, including answering release of information related telephone calls and inquiries accurately and timely; review, research, resolve, and respond to inquiries via telephone, email, or written correspondence; and document all calls, inquiries, and resolutions in detail within software systems.

Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members. Address all customer concerns politely, using active listening skills to understand and confirm the information. Balance efficiency and speed in addressing questions or issues with ensuring a high-quality customer experience.

Be the friendly voice supporting customers via inbound calls, handling sensitive information with care, answering questions about programs, and provide clarity and next steps to those in need, while documenting every case. Delight callers with patience and empathy, turning complex issues into simple solutions.

As a Customer Care Guide, you’ll be the vital link between Trek and our independent bicycle dealer customers, enhancing the Customer Care department with exceptional communication skills and dedication to follow-through. You’ll collaborate closely with warranty/ecommerce teams and territory managers to ensure dealers receive unparalleled service. This role supports customers in Canada and requires French and English proficiency.

Serve as first point of contact, handling incoming calls from members and providers. Answer questions and offer guidance via the telephone in a prompt, courteous, and professional manner. Maintain knowledge of company policies/procedures, recent laws and regulations, and related computer systems.

Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns. Calmly attempt to resolve and de-escalate any issues, escalating interactions when necessary. Provide feedback on call issues and upsell if required in this remote role based in Florida.

Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Inbound calls from medical professionals, using medical terminology, to request and verify benefits. Provide excellent customer service through active listening and work with confidential customer information sensitively.

As the frontlines of the P2P market, you and the team will arbitrate customer disputes professionally. You will investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity and use Customer Insight to identify product improvements.

As a Team Support, you will deliver exceptional service to both agents and customers by overseeing the booking process, providing basic technical support, and addressing queries, also handling escalated contacts with legal, regulatory, governmental, or PR implications, and assisting the Team Manager with projects focused on enhancing team performance.

Begin your journey in customer support by working with technology companies, offering top-notch support, and creating long-term customer relationships. You'll handle first-line support for self-serve customers, resolve queries through various channels, and identify complex issues for escalation. There is great growth potential within the role.