Respond promptly and accurately to inbound user inquiries via phone.
Proactively identify user needs, guide them through key features and workflows, and serve as a trusted product specialist.
Troubleshoot issues by testing different scenarios, impersonating users, analyzing potential product malfunctions, and submitting escalations as needed.
Givebutter is a fundraising and CRM platform for nonprofits, empowering millions of changemakers to raise more, pay less, and give better. They have been certified as a Great Place to Work® since 2021 and are the #1 rated nonprofit software company on G2.
Guide older adults and their caregivers through the intake process with warmth, clarity, and professionalism.
Help each new patient navigate the journey into care, from matching with the right therapist.
Be the first emotional touchpoint for individuals seeking mental health care.
Sailor Health focuses on revolutionizing mental health care for older adults, addressing a fast-growing and underserved healthcare segment in America. As a remote-first team, they are thoughtful and collaborative, rooted in purpose, although the exact size of their team is not mentioned.
Manage and maintain customer payment plans, ensuring accuracy and continuity
Proactively contact customers to support retention and prevent cancellations
Handle inbound and outbound customer inquiries related to payments and accounts
APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Their teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions.
Serve as the first-point-of-contact for phone, email, web, and chat inquiries.
Triage and convert incoming requests to determine priority, clinical risk, and required resolution path.
Maintain a high standard of customer service (empathy, clarity, accountability, follow-through).
Alphanumeric provides solutions for the healthcare and life sciences industries. They value people with a passion for customer service, who are able to problem-solve with a focus on strategic thinking.
Provide expert guidance and personalized support to parents.
Address client inquiries about course offerings and teaching methods effectively.
Meet enrollment targets and improve resource conversion rates.
Think Academy US, a subsidiary of TAL Education Group, is an education technology company that provides K-12 extra-curricular learning services through science and technology. They aim to foster critical thinking and logic skills through innovative teaching techniques, serving over 6 million students weekly.
Provide concierge level service to riders/customers.
Assist riders with general product questions; answer calls, chats, and emails.
Build and maintain relationships with riders; solve problems and answer questions about orders.
CSC Generation's family of brands is focused on providing high-quality products. They are committed to equal employment opportunities and reasonable accommodations for individuals with disabilities.
Handle maintenance, collection and liquidation activities for an assigned portfolio of accounts.
Handle a variety of customer inquiries, analyze payment history/notes, and communicate statuses to customers.
Maintain accurate records of customer interactions, including any issues that arise and their resolution.
Sutherland is a digital transformation company that helps customers globally achieve greater agility and transform automated customer experiences. They are Great Place to Work certified and have been in business for over 35 years, working with some of the world’s most known brands.
Answer inbound sales and service calls, focusing on helping customers and enhancing their experience.
Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
1-800 Contacts aims to simplify and make vision care accessible and affordable. They have an award-winning culture and continue to develop innovative products, with ownership by KKR, a private equity investment company.