Deliver remarkable customer service to industrial customers and retailers via phone and email.
Collaborate with the Industrial Team to coordinate account setup, changes, and transitions.
Develop expertise in products, pricing, and procedures to recommend solutions and resolve inquiries.
Red Wing Shoe Company is a global footwear company with 2300 employees, maintaining a close-knit family atmosphere. They focus on innovation, quality products, and employee engagement, guided by core values like living their values and centering on customers.
Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
Resolve customer issues and complaints with patience and empathy, working toward mutually beneficial solutions.
Document customer interactions accurately in the CRM system and maintain detailed records of all transactions.
LesBaird Consulting LLC is a consulting firm that provides professional support services to help businesses improve efficiency and achieve sustainable growth. The company is a smaller or emerging firm that emphasizes clear communication, attention to detail, and a customer-focused mindset.
Handle customer inquiries, resolve issues, and ensure first call resolution using effective problem-solving and communication skills.
Utilize systems to complete account management tasks and recognize sales opportunities to upgrade services.
Escalate customer dissatisfaction appropriately and maintain high reliability with regular attendance.
MCI is a tech-enabled business services company delivering customer experience, BPO, and cloud technology solutions across multiple industries. The company employs over 10,000 people and fosters a team-oriented culture with opportunities for growth.
Develop a strategic customer mission and training program to ensure high-quality service.
Manage calls, process tickets, and assist users with application updates and bug reproduction.
Create documentation and provide clear, unbiased feedback while maintaining flexibility in schedule.
Our employees are our pride and our most valuable asset. We are young, very ambitious and dedicated to achieving success, with a fun and open organization structure and solid management.
Assist customers with product inquiries and concerns, ensuring satisfaction and delight.
Turn around dissatisfied customers due to shipping or product delays.
Manage and implement customer service software improvements while learning best practices.
Dalstrong is a large international kitchen knife and cookware e-commerce company based in Canada, with a fully remote team distributed worldwide. They are a fast-paced, high-growth company seeking passionate individuals to own their role.
Act as single point of contact for top-tier Members, handling requests via phone and email with empathy and creativity.
Proactively curate personalized travel experiences, including restaurant reservations, transportation, and on-site activities.
Anticipate Member needs and ensure seamless, exceptional service throughout their stay and beyond.
Accor is a global hospitality leader that creates unforgettable luxury experiences with heart. For over 30 years, the Moncton centre has been an employer of choice with a diverse, welcoming culture and a focus on responsible hospitality.
Answer incoming calls and provide exceptional customer service, including technical support and order processing.
Perform administrative support tasks such as generating reports, updating curriculum, and handling accounts receivable/payable.
Conduct occasional in-person Saturday training facilitation and assist with various projects as needed.
We are an innovative online contractor training company offering state-of-the-art training solutions. We are a small, tight-knit company that fosters remote, independent work and a collaborative environment.
Own high-volume inbound and outbound customer interactions via phone, chat, and email, delivering clear guidance on policies, payments, and coverage.
Handle policy creation, updates, endorsements, payments, and refunds with accuracy and urgency.
Educate policyholders on coverage details and policy changes, ensuring they can make informed decisions about their homes.
Kin provides homeowners insurance that is clear, fair, and affordable, using data and technology to help homeowners thrive in the face of climate risks and rising costs. Founded in 2016, Kin is a remote-first employer with over 600 employees across more than 35 states, known for its strong growth, customer satisfaction, and recognition as a top workplace.
Verifies patient insurance coverage and submits prior authorizations to insurance plans.
Troubleshoots prior authorization submissions and prescription processing with healthcare providers.
Documents activities and works with Customer Support team to ensure patient success.
PHIL is a health-tech startup pioneering the first Software Therapy Deployment Platform for Specialty Pharmaceuticals. The company employs over 120 individuals and expects to double its employee base in the coming year.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.