Provide product adoption support to customers implementing Brightwheel.
Support a portfolio of 100+ customer accounts during the onboarding lifecycle.
Diagnose, troubleshoot, and assist with resolving technical challenges.
Brightwheel is the largest and fastest-growing platform in early education, serving millions of educators and families daily. They are backed by top investors and have a passionate, talented, and customer-focused team with remote employees across every US time zone.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Own 15+ concurrent implementation engagements, primarily for growth and commercial customers.
Deliver programmatic, playbook-driven onboarding using established Common Room frameworks, templates, and workflows.
Lead customer milestones like kickoff calls, configuration sessions, and training with clarity and confidence.
Common Room is an AI GTM Platform that empowers teams with AI agents built on buyer intelligence. They unify every signal across the full buyer journey into one view, helping teams target the right individuals with the appropriate message and timing. They are backed by top-tier investors and operators and have raised over $50 million.
Design and lead proactive programs to maximize adoption of AI solutions.
Act as the primary advocate for partners, ensuring their needs are addressed.
Troubleshoot problems, working cross-functionally with engineering, product, and data teams.
CollegeVine deploys powerful AI agents in complex, regulated industries, specializing in building the systems that enable autonomous agents to operate entire functions securely and reliably. Originally founded in 2016, they have raised over $66m in venture funding and became a fully remote company in 2020.
Manage a portfolio of restaurant customers, driving long-term relationships and business growth.
Ensure customer satisfaction, retention, and expanded use of HungerRush’s solutions.
Identify cross-sell opportunities, promote product adoption, and provide strategic guidance.
HungerRush is a leading provider of integrated restaurant solutions, offering the HungerRush 360 cloud POS system. They empower restaurants with tools to manage operations, engage customers, and drive growth.
Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health.
Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
Dutchie is a technology platform that powers dispensary operations and provides consumers with safe access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Howard Schultz.
Own the end-to-end Customer Success lifecycle, including implementation, onboarding, ongoing change management, adoption, renewals, support and overall customer satisfaction for enterprise customers.
Ensure success across diverse customer environments by accelerating adoption and engagement among both centralized teams and distributed end users to deliver measurable value.
Build and scale a world-class Customer Success function, including hiring, coaching, and developing a team committed to exceptional customer outcomes and long-term partnership.
Clarium's mission is to accelerate healthcare transformation through our AI-powered platform. They envision a future where all hospitals leverage their collaborative data platform to automate their daily operational and administrative tasks, only surfacing high complexity issues that truly require their expertise.
Design and implement a scalable customer success strategy tailored to the needs of healthcare SaaS clients
Build strong, long-term relationships with key stakeholders across your customer portfolio by defining KPIs and success metrics to track progress, satisfaction and ensure ROI
Act as the primary escalation point for high-level customer inquiries, ensuring prompt and effective resolution
LeanTaaS creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. They have over 190 health systems and over 1,200 hospitals and centers across 49 states relying on their award-winning products.
Manage a portfolio of existing, “live” customers on the SmarterDx platform
Develop deep relationships with customers at all levels, acting as the customer's trusted advisor, and providing guidance and knowledge to help them achieve their business objectives
Monitor client performance, report on financial impact to customer executives, drive product expansion, and work with sales to execute renewals
SmarterDx, a Smarter Technologies company, builds clinical AI that is transforming how hospitals translate care into payment. Founded by physicians in 2020, their platform connects clinical context with revenue intelligence, helping health systems recover millions in missed revenue, improve quality scores, and appeal every denial.
Own customer retention and growth: Secure renewals and identify opportunities for expansion.
Drive adoption and outcomes: Ensure customers are achieving measurable value from our solutions.
Build trusted relationships: Engage stakeholders across all levels of the institution to strengthen advocacy.
Turnitin partners with educational institutions to promote honesty, consistency, and fairness. Their diverse community of colleagues are unified by a shared desire to make a difference in education with team members in over 35 countries.