Own Customer Success and Support end-to-end: team structure, staffing, and comp plans.
Design customer-tiering and coverage models to scale 2,100+ accounts.
Partner with Sales, Product, and Engineering to drive retention and expansion.
GC AI is the legal intelligence platform built for in-house legal teams and companies. With 2,100+ customers, an 80 NPS, and a culture of ownership and customer obsession, the company is scaling rapidly.
Own onboarding and rollout, leading from kickoff to go-live across single rooftops and groups.
Drive adoption and outcomes, using data like missed-call capture and appointment set rate to prove success.
Run the operating cadence with weekly check-ins, launch reviews, and QBRs, and handle escalations as a calm, trusted voice.
Flai is building an AI-native communications platform for car dealerships, aiming to modernize a $1.3 trillion industry. They are a small, scrappy, high-trust team backed by leading VCs, with products deployed across hundreds of dealerships and rapid growth.
Drive post-sale success for a portfolio of advertising customers, ensuring clear goals, risk management, and renewal readiness.
Advise on audience strategy, campaign optimization, and performance measurement to deliver measurable business outcomes.
Collaborate cross-functionally with internal teams to drive adoption, identify expansion opportunities, and evolve customer success playbooks.
6sense provides an industry-leading technology platform that helps companies multiply growth, retention, and efficiency. With a culture centered on values like teamwork and curiosity, the company employs passionate individuals dedicated to customer success.
Act as a trusted advisor for mid-market hotel customers, guiding them through onboarding, training, and platform adoption.
Leverage hospitality operations expertise to help customers optimize workflows and align technology with business goals.
Collaborate cross-functionally with Sales, Product, and Customer Success to ensure a seamless customer experience and drive long-term success.
Cloudbeds provides a unified platform that powers hotels across 150 countries, processing billions in bookings annually. With over 650 team members across 40+ countries, they foster a remote-first culture that values innovation, diversity, and collaboration.
Act as primary point of contact and strategic advisor for 20-40 consumer brands.
Own onboarding end-to-end and deliver first live wins within two weeks.
Track account health and churn risk weekly and surface risks early.
Nudge is an agentic commerce platform that helps consumer brands win discovery in AI platforms and convert shopper intent into revenue. Launched earlier this year, it is a small, fast-growing startup backed by major investors including s16, Antler, and founders of Datadog, Miro, and Postman.
Lead strategic enterprise accounts, building trusted executive relationships and stepping in where needed.
Hire, coach, and develop a high-performing West Coast Customer Success team.
Drive operational excellence through forecasting, account-health cadences, and structured risk reviews.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. We're a diverse team of over 260, connected by a shared builder spirit and backed by top investors.
Build and sustain strong relationships with 20-50 small to mid-sized clients, acting as their primary point of contact.
Translate client goals into success plans that drive satisfaction, retention, product adoption, and expansion.
Identify retention risks, coordinate cross-functional delivery, and support renewals, upsells, and business reviews.
Safeguard Global helps organizations recruit, hire, manage, and pay employees in nearly 190 countries. With 1,500+ customers, it offers a human-centered, flexible culture and opportunities to collaborate across the globe.
Drive adoption of AI agent-based workflows across customer accounts, guiding customers from manual processes to autonomous execution.
Lead customer engagements including discovery sessions, workshops, webinars, and value realization reviews to achieve measurable outcomes.
Collaborate with Customer Success, Product, Sales, and Delivery teams to develop adoption frameworks and enablement resources.
This role is listed by Jobgether on behalf of a partner company specializing in AI-powered workflow adoption. The company offers a collaborative, cross-functional environment with distributed teams and a focus on customer success.
Own a book of 50–70 SMB accounts from kickoff through renewal, driving adoption and retention.
Serve as first responder for all inbound customer questions via Slack and ticketing system, triaging and resolving issues.
Contribute to knowledge management by creating documentation, playbooks, and help center content.
Suger helps revenue teams sell more effectively by simplifying cloud marketplace workflows. They have a flat, fast-moving culture with ~70 employees across SF and Vancouver, backed by leading VCs.
Manage a portfolio of customers during onboarding, supporting adoption, engagement, and successful implementation.
Use data, automation, and AI-enabled tools to prioritize interactions, reduce churn risks, and drive retention.
Collaborate with customers, partners, and internal teams to resolve issues, align expectations, and improve the customer journey.
This company provides SaaS solutions and focuses on customer success, onboarding, and retention. They foster a collaborative, inclusive remote culture that values curiosity, digital mindset, autonomy, and continuous learning.