As a Customer Success Manager on our growing Customer Success team, you'll ensure OfferFit customers are highly successful with the product by collaborating with internal and external teams to drive renewals, upsells, and expansions while overseeing design and execution of OfferFit use cases. You will conduct analysis of results and build presentations to communicate customers insights and showcase OfferFit’s value proposition.

Provide technical support to customers, resolving issues efficiently and effectively utilizing experience with Amazon selling to assist customers with platform-specific challenges. Identify, document, and track bugs, working closely with the development team to ensure timely resolution and deliver outstanding customer service.

Deliver exceptional service to Premium customers, addressing billing inquiries and ensuring a seamless experience. Handle and resolve billing-related issues promptly, maintaining customer satisfaction and trust. Spearhead initiatives aimed at reducing customer churn, analyzing trends, and implementing effective strategies.

The Merchant Success Specialist (MSS) will join ShipBob’s growing Merchant Success team responsible for understanding the unique strategic needs of each of our merchants and delivering massive value to help facilitate their growth and success. The MSS will manage a portfolio of Shipbob's medium size merchants and build solid partnerships with merchants to enable their business growth.

TVP NYC is looking for a Senior Customer Support Specialist for Retail Operations to provide exceptional support for clients’ customers across multiple eCommerce brands, ensuring a smooth post-purchase experience and resolving inquiries efficiently.

We are looking for a Customer Success Manager based in India who will be responsible for developing long-term relationships with our customers. Our ideal candidate is a good communicator, excellent listener, self-motivated, a natural problem solver, and a great multi-tasker who is able to work in a fast-paced, dynamic environment.

The Implementation Services Manager will delight customers by delivering winning strategies and solutions, working with mid-market organizations and large enterprises, especially in Financial Services and Healthcare, focusing on GRC activities. You will own new customer onboardings and implementations end-to-end, including kickoff, process design, build, training, and rollout.

The Sr. Customer Success Manager role will collaborate closely with different teams to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, identify future use cases, and own executive level relationships, acting as the voice of our customers via communicating customer needs.

The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX. You will foster a customer centric mindset within and across teams. The role involves defining relationship NPS, overseeing research projects, and integrating customer experience best practices.

As a Trust & Safety Case Manager, you will be responsible for coaching platform users on HopSkipDrive safety policies and procedures while demonstrating care and sensitivity. You will work on the front lines to ensure platform safety standards are maintained while recognizing areas of opportunity for community resources. This role will report to our Trust & Safety Manager.