Provide real-time, multi-channel support via phone, email, and chat across key partner channels including veterinary hospitals and sales representatives.
Troubleshoot complex technical and process-related issues, ensuring accurate information on products, policies, and claims while meeting key performance metrics.
Collaborate cross-functionally to deliver exceptional service, strengthen partner relationships, and contribute to overall business growth in a high-volume queue environment.
Trupanion is a leading provider of medical insurance for cats and dogs in North America, helping pet owners budget and care for their pets. The company fosters a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Participate in a Client Success boot camp and assist with daily tasks like strategy development and reporting.
Conduct customer and market research, sit in on client meetings, and research key decision makers for assigned accounts.
Anticipate customer needs and develop a final project pitch deck linking Innovid solutions to client goals, presenting recommendations to senior leadership.
Innovid is a company focused on the AdTech industry, providing a platform to help clients achieve measurable marketing outcomes. It is an innovative and collaborative work environment that values professional development and has a dedicated Talent Development team, operating as part of the Mediaocean ecosystem.
Global
Unlimited PTO1428w maternity1428w paternity
Own weekly metrics and reporting, building reports like VTR and OTD to explain trends and drive actionable business insights.
-- Analyze performance metrics to identify anomalies and support root cause analysis across key operational KPIs.
-- Lead onboarding workflows for Amazon and channel expansion, ensuring new brand setups are completed accurately and on time.
Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. The company is one of the fastest-growing ecommerce companies, emphasizing a fast-paced environment where employees can make a tangible impact.
Accept, correct, investigate, and bill charges for assigned providers or modality, managing associated accounts receivable.
Investigate claim denials, make necessary corrections, and resubmit claims using systems like Nextgen, Waystar, and payer websites.
Work with the Financial Services Team to assist patients with billing questions and update patient demographic and insurance information accurately.
Vision Innovation Partners is a healthcare company focused on protecting and restoring patient vision. The company has a culture centered on shared values and provides opportunities for growth and development.
Investigate workers compensation claims to determine coverage, establish compensability, and verify exposure.
Resolve claims within authority and recommend case value and strategy for higher-exposure cases to management.
Manage litigated files closely with defense counsel and identify claims with subrogation or adverse development potential.
Liberty Mutual is a leading global insurer offering a wide range of insurance products and services. The company fosters an inclusive culture with comprehensive benefits and emphasizes professional development for its employees, aiming to create a workplace where everyone feels valued and can thrive.