The Senior Customer Experience Manager will work with the Customer Experience Director and partner with multiple stakeholders across PointClickCare to define, govern, measure the end-to-end customer experience and drive actionable outcomes for improving CX. Work across the organization to foster a customer centric mindset within and across teams and processes to ensure the customer is at the center of decision-making processes.
Customer content specialists will work directly with clients to ensure their press releases are distributed to their desired target audience to help drive their corporate objectives. Working as a team, customer content specialists are the primary point of contact for our clients throughout the distribution process and act as product experts and strategists to align service offerings with a client’s communication needs. Specialists also offer recommendations on content best practices to help increase engagement and visibility.
Serve as a liaison between our Sales Support team and other cross-functional departments, assisting our Outside Sales Representatives and our customers in multiple capacities. Successful candidates will have extensive administrative experience, a talent for multitasking in a fast-paced environment and the ability to excel in a supporting role. Sales experience is not required.
Age of Learning is seeking an Implementation Lead to expand our global reach and increase the educational impact of our programs. As a leader on the Customer Success team, you'll oversee the initial post-sale onboarding process of our K-12 customers to ensure successful product implementation and oversee post-launch technical needs to improve adoption and usage.
Cryptio is looking for an enthusiastic crypto native graduate to join our Customer Operations team as a Customer Support Executive. You’ll have the ability to build out and inform process improvements to improve stakeholder outcomes in the long term too. We’re bringing certainty to counting crypto assets for some of the largest companies in Web3 and this is an amazing chance to join us on our growth journey.
An intensely organized and detail oriented candidate with exceptional communication skills is needed. You will be working directly with clients and ensuring that they have an amazing experience using the Ontic platform while resolving incoming issues and proactively engaging users before an issue arises. This role will serve as the technical liaison between Success and Product, serving as the voice of the client to make our product better.
As an Ops Specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures. You will also proactively detect and prevent fraudulent accounts and suspicious transactions; review transaction reports; conduct KYC procedures; manage payments operations; and collaborate with internal teams.
The Customer Service Representative is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of inbound calls, emails from customers as well processing customer orders while maintaining accuracy.
You will be supporting customers throughout their entire customer journey, from onboarding to training and beyond. As a Support Specialist, you'll possess deep expertise in Traackr software and deliver engaging training sessions and seamless onboarding programs via webinars or online group sessions. You'll be the frontline support for users, playing a pivotal role within Customer Success and Account Management teams.
Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols. We are seeking a candidate who possesses strong skills in the Microsoft Suite (Word, Excel, PowerPoint), demonstrates a solid understanding of technology and SaaS solutions, exhibits an inquisitive nature, and possesses strong interpersonal skills.