Remote Customer service Jobs · Excel

The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Document customer use cases, carry a regular cadence with a percentage of your customer base, and lead and facilitate new customers’ initial onboarding.

Responsible for accurately processing incoming business and cancellations, ensuring a smooth and efficient experience for customers. A bilingual team member, you’ll play a key role in fostering inclusive communication by supporting Spanish-speaking customers and stakeholders. Your ability to bridge language gaps will help create a welcoming and seamless experience for all.

Provide customers with weekend support via our email support channel, particularly during biweekly release cycles. Handle incoming tickets, investigate reported issues, identify trends, and collaborate with engineering to log, prioritize, and communicate about issues effectively. Act as the bridge between customer experience and product stability, ensuring a seamless experience for clinics even during fast-moving release windows.

As a Client Success Associate, you will be responsible for leading and managing a small SBM portfolio of clients with varying Transcarent solutions and levels of complexity, supporting client relationships and ensuring a seamless experience across Transcarent solutions and drive retention and expanding relationships. This role requires strong strategic thinking, problem-solving abilities, and excellent communication skills to support both client growth and business success.

We are seeking a versatile and resourceful Full-Time Operations & Customer Support Specialist to be the administrative and financial hub for the company, ensuring smooth and organized workflows. The role requires an independent learner who is comfortable dealing with customer urgency and acting autonomously on delegated tasks.

BlastPoint is seeking a Customer Success Manager to champion client relationships and ensure customers realize the full value of the platform. In this role, you’ll serve as the trusted advisor and strategic partner for assigned customer accounts, leading training, and engagement initiatives using a data-oriented, consultative approach to promote product adoption. Your success will be measured by the strength of your relationships and your ability to drive adoption and ROI.

This role provides exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.

The Service Delivery Manager helps bswift meet and exceed client expectations by supporting consumers on our best-in-class software and services, and will also support clients utilizing the Evive personalization platform, helping drive engagement through customized, data-driven communications that enhance benefit awareness and utilization.

As a Patient Accounts Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with internal and external partners to ensure alignment and seamless processing of patient orders. This role maintains regular contact with the patient’s representation and/or the responsible insurance company to ensure timely payment.

Support participants and clients with Flex Benefit plans (FSA, HSA, HRA, DCA). Serve as a key point of contact, delivering timely and accurate service via phone and email while ensuring compliance with internal policies and HIPAA guidelines. Be an effective communicator with a strong understanding of healthcare benefits and a commitment to providing an exceptional customer experience.