Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary post-sale point of contact, the CSM will establish trusted relationships with customers, helping them accelerate adoption, achieve their strategic goals, and drive satisfaction and retention. The ideal candidate excels at fostering customer success through collaboration and proactive support.
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Join Maxor's Specialty Pharmacy team as a Patient Care Coordinator, working remotely within the continental US. In this role, you'll provide excellent customer service, update patient information, schedule deliveries, and assist with co-pay collections. This is an excellent opportunity for a Pharmacy Technician or Customer Service professional with retail pharmacy or high volume experience to make a positive impact in the lives of the patients we care for, working with a devoted pharmacy operations team.
As a Customer Support Specialist at Cherry, you will deliver exceptional customer experience on the front lines, solving questions from providers and borrowers. Responsibilities include handling inbound and outbound calls, live chats, emails, and texts, documenting interactions, and providing problem-solving resolutions. This role requires shift schedule flexibility, including weekends and some holidays, and the ability to de-escalate tough situations.