Manage a portfolio of small business clients, partnering closely with them to ensure they fully leverage our SaaS platform for e-commerce accounting automation. This role involves becoming a platform expert, proactively engaging customers to understand their specific workflows, troubleshooting adoption barriers, and guiding them to maximize efficiency and value from their investment in Webgility, acting as their primary strategic advisor.
Manage community communications across multiple channels and provide proactive support, leveraging AI tools to streamline processes. Coordinate community programs, track success, and maintain community data. Assist with member requests, updates, and metrics tracking, contributing to process improvements and special projects.
AireSpring is seeking a Customer Success Manager to manage client accounts and foster satisfaction while driving growth. As the primary liaison, the role involves cultivating strong relationships to ensure client trust in AireSpring. The focus is on account management, nurturing, and expanding existing accounts by understanding their needs and providing optimal solutions.
As a key member of the Support Team, you'll resolve complex technical challenges and provide expert guidance to valued clients in a fast-paced environment. You will report to the Senior Customer Support Manager and will contribute directly to Vimeo’s Sales Assisted Support efforts specializing in the video product area. You will also provide high level support to Sales Assisted customers, handling inquiries via tickets, phone calls, and messaging platforms.
We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.
As a Membership Services Executive, you will provide world-class customer care via email, phone, and live chat, answering member inquiries, resolving issues, and collaborating with cross-functional teams to ensure a seamless customer experience. This is a remote role that requires someone with excellent communication skills, the ability to multitask, and a passion for solving problems.
FatTail is seeking a Client Success Manager to join our Revenue Operations team. As a Client Success Manager you will act as a consultant to the client, developing a meaningful business relationship and helping to drive adoption and utilization of the FatTail platform. You will stay in tune with the needs of the client so that you can help inform and influence the development of new features, as well as continuously improve the services and support we provide to our clients.
The Customer Success Manager (CSM) at Pano focuses on strategic account management, driving customer adoption, and fostering long-term partnerships to maximize customer value and retention. This role involves partnering with Sales, working with internal Operations during hardware installation, and collaborating across the organization for ongoing product delivery. This critical role within Pano’s Go-to-Market team will help empower and accelerate this change.
This role is an integral part of the Customer Support team and is responsible for troubleshooting and solving support inquiries. As a Customer Support Advocate, you will be the first point of contact for customers seeking assistance, providing prompt and effective solutions and ensuring customer satisfaction. This shift will be during European business hours.
This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind.” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family.