Remote Customer service Jobs · Problem-solving

The Customer Success Specialist will be the primary contact between clients and internal stakeholders. This person will manage customer needs via the Account Management escalation queue in Salesforce, understand the client industry and products, and collaborate with other teams to mitigate customer risk. This role will also identify upsell opportunities, serve as an escalation point, and maintain regular communication with customer escalations.

Responsible for handling inbound calls from customer’s inquiries and complaints in a Financial / Bank Services environment, maintaining a positive attitude. Resolve service problems and ensure that customer queries are answered to their satisfaction. Address customer’s concerns related to the services and provided the best solutions for their needs via a variety of communication channels.

As a Customer Experience Agent, with an emphasis on phone support, you are passionate about supporting patients and serving as the best point of contact. You are passionate about details and adhering to safe and compliant procedures that positively impact our patients' health. You are creative about solving problems and embody the Thirty Madison mission of providing access to healthcare.

Handle customer and internal user requests via chat, email, and phone in English. Provide consultations about our products and services, such as Cloud, Hosting, and AI. Resolve technical issues by providing technical diagnostics and collect customer and user incident information and escalate if needed.

This role involves helping clients plan tailored holidays with flights, hotels, and experiences. You will consult with clients to design itineraries, research and book accommodations, activities, and tours. You will also ensure accurate booking management and provide client support before, during, and after travel.

Assist clients with their travel needs, provide excellent service, and ensure every detail of their trip is handled with care. This is a remote position ideal for those passionate about travel and helping others plan meaningful experiences. Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities while delivering professional customer service.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

You’ll help customers succeed with Hubstaff by providing clear, friendly, and effective support—primarily via email and live chat. This role is ideal for someone who enjoys problem-solving, loves helping others, and thrives in a fast-paced, remote environment.

You will review and resolve prescription-level issues, collaborate with cross-functional teams, and provide direct support to manufacturer partners through email, ticketing systems, and client meetings. You will be responsible for managing tickets, building strong client relationships, and delivering exceptional service through timely communication, clear reporting, and proactive education.

As one of our Customer Care Agents, you will be a key point of contact for our customers, solving problems and fostering a connection with them to build trust and affinity for the Numan brand. You will be supporting with ‘out of inbox’ projects and tasks like creating macros, onboarding and training new starters. You will also be working in Intercom covering phone, messaging, social channels and email.