Manage the onboarding process for new clients, setting expectations and tracking progress.
Support client education by integrating learning opportunities.
Monitor client health during onboarding, identifying and addressing potential challenges.
INNERGY is transforming the woodworking industry with purpose-built, cloud-based ERP software designed exclusively for custom manufacturers. They are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real-world problems.
Manage customer support requests across ticketing systems, live chat, and phone.
Troubleshoot product issues independently and provide clear, friendly communication.
Identify recurring issues and suggest improvements to workflows and documentation.
MoeGo is dedicated to transforming the future of pet care businesses, from groomers to doggie hotels. They provide comprehensive technology solutions that keep businesses operating smoothly so they can focus on healthy pets and happy pet parents.
Respond to client inquiries regarding travel destinations, accommodations, transportation, and activities
Deliver professional customer service through phone, email, and online platforms
Research, prepare, and present travel options that align with client preferences
Destination Knot is a licensed travel agency specializing in cruises, resorts, group travel, and personalized itineraries. Our team thrives in a supportive environment where individuals can grow into skilled professionals in the tourism and hospitality industry.
Own a portfolio of cases and inbound interactions, serving as the primary point of contact from first touch through resolution.
Diagnose and troubleshoot product behaviors and production workflows; investigate issues, reproduce bugs, and identify root cause.
Manage your case backlog with clear ownership and urgency, prioritize work by customer impact, SLA, and escalation risk.
Wrapbook is an intuitive platform that makes production payroll and accounting easier, faster, and more secure. They are a growing team of 250+ people across the USA and Canada comprised of entertainment and technology experts.
Engaging, educating, and qualifying new and existing members on our Surgery Care program offering.
Providing exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment.
Partnering with internal clinical professionals in providing member guidance.
Transcarent is the One Place for Health and Care delivering medical, pharmacy, and point solutions together with the WayFinding experience, the first and only generative AI-powered health and care platform for health consumers. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members.
Manage and resolve assigned tickets related to customer sentiment, churn risk, and account health.
Proactively monitor accounts to identify risks and implement mitigation strategies to drive retention and customer success.
Dutchie is a technology platform that powers dispensary operations and provides consumers with safe access to cannabis. They have raised over $600M in funding and are backed by investors such as D1 Capital Partners, Tiger Global, and Howard Schultz.
Manage customer inquiries via phone, email, or video calls.
Assist customers with questions related to the vehicle rental and pickup process.
Collaborate with SIXT branches located in different countries.
SIXT is a globally leading mobility service provider with a revenue of €4.00 billion. They have around 9,000 employees worldwide and are present in more than 110 countries at 2,000 rental stations with their franchise partners.
Build strong, senior-level relationships with MLS leadership.
Develop and execute tailored growth strategies.
Maintain consistent account management practices.
CubiCasa is developing a scalable way to acquire property interior data by helping real estate professionals capture floor plans with their mobile app. Since 2015, they have delivered over 3,000,000 floor plans to thousands of companies, valuing collaboration, simplicity and customer satisfaction.
Partner with sales and implementation to support onboarding and adoption.
Form deep relationships with customers and serve as a trusted advisor.
Identify upsell opportunities by understanding customer goals.
Verifiable is a credentialing and network monitoring platform that helps healthcare organizations optimize operations with fast verifications and stay compliant. They are a fast-moving, early-stage team of almost 150 employees that values impact, ownership, and follow-through.
Provide phone support as primary communication channel, responding to inbound customer inquiries with professionalism and empathy
Resolve customer issues or escalate to Technical Support, Accounting Support, Customer Success, and other departments as needed
Contribute to documentation, training materials, and process improvements
Heard is an all-in-one financial solution for therapists that combines software and human support to handle bookkeeping, taxes, payroll, and more. Their mission is to help therapists be therapists by acting as their financial back office—empowering them to spend less time on business operations and more time supporting their clients.