Triage, investigate, and resolve assigned support requests in a timely and effective manner.
Guide clients remotely through issues, questions, and application functionality.
Provide professional, client-centered support in all communications and coordinate escalation of unresolved issues.
InductiveHealth is the market leader in software-as-a-service (SaaS) solutions to public health agencies, with a corporate mission to stop disease through technology. With over 80 team members across the United States, they support state, tribal, local, and territorial (STLT) public health agencies, and are virtual-first with a culture centered around teamwork and client outcomes.
Own and resolve escalated technical support issues, including integrations and complex product behavior
Troubleshoot across systems, APIs, and third-party tools to identify root causes
Act as a liaison between Support, Product, and Engineering on technical issues
EasyLlama is transforming the HR compliance industry by reinventing outdated training solutions and adapting them for the mobile-first generation, aiming to reduce employee risk and foster inclusive environments. They have earned the trust of over 5,000 clients and have been praised for world-class customer reviews and industry-leading NPS and Customer Satisfaction scores.
Serve as the primary support contact for IIX Values users.
Conduct regular QA testing of IIX Values features, workflows, and integrations.
Document platform bugs clearly and precisely.
IIX (Impact Investment Exchange) is a Singapore-headquartered pioneer in impact investing, connecting capital markets with sustainable development. They have mobilized nearly $500M in private-sector capital and positively impacted over 160 million lives.
Monitor system performance and resolve service issues through remote troubleshooting.
Identify root causes and execute effective troubleshooting steps.
Communicate clearly with homeowners to explain issues and guide them through troubleshooting.
Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.
Provide intraoperative and non-intraoperative technical phone support to customers and field personnel.
Analyze and troubleshoot complex robotic problems using remote diagnostics over the telephone.
Drive resolution of all product performance issues until an acceptable solution is identified and implemented.
Intuitive is a global leader in robotic-assisted surgery and minimally invasive care, offering technologies like the da Vinci surgical system and Ion. They are a team of engineers, clinicians, and innovators working to make surgery smarter, safer, and more human, improving outcomes for millions of patients worldwide.
You'll be a foundational part of our Client Support team, ensuring our software runs smoothly from the moment a new client is onboarded throughout their journey with us.
Use your technical skills to directly impact the online reputation and profitability of medical practices across the country.
Energized by solving technical puzzles and thrive on being the go-to expert, looking to grow into being a leader of the team and who makes clients successful.
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.
Ensure the highest levels of customer satisfaction via phone and tickets.
Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets.
Resolve or Escalate customer requests/issues promptly.
PetDesk provides client engagement solutions for pet healthcare and service communities. They support more than 10,000 veterinary clinics and over 400 grooming facilities, serving over 20 million pet parents worldwide.
Manage Data Migrations: Oversee end-to-end migration for 60–100 practices monthly, ensuring server access and data integrity.
Execute Backups & Mapping: Coordinate with practices to secure server backups across various Practice Management Systems (PMS) using Virtual Machines (VMs) for accurate data mapping.
Technical Investigations: Use PowerShell for scripting and bug investigation, comparing extracted data to identify and resolve migration discrepancies.
Archy is a vertical SaaS solution revolutionizing dental practice management, providing cutting-edge software for dental providers. They empower dentists to focus on patient care while managing the technical aspects of their business.
Respond to calls, emails, and requests for technical support.
Analyze technical problems with vehicles and provide technical assistance.
Follow work instructions and escalation processes for incidents.
Bosch invents high-quality technologies and services. They have over 300 specialized associates and around 15 nationalities, focusing on sales, marketing, communication, training, nearshoring services and shared support for human resources services to Europe.
Provide inbound customer support using a call flow guide
Resolve technical issues related to hardware, software, and client products
Track, document, and retrieve information in databases
Concentrix is a global technology and services leader that helps well-known brands improve their businesses with technology and integrated solutions in over 70 countries. They are a human-centered, tech-powered company with over 440,000 employees worldwide.