Manage critical technical escalations for premium SaaS customers.
Ensure strict adherence to premium Service Level Agreements (SLAs).
Work cross-functionally with Engineering, DevOps, and Product teams to resolve incidents.
ShipHero provides eCommerce logistics solutions including warehouse management software and fulfillment services. They are scaling their operations and have a focus on high-touch support for VIP clients.
Walk customers through setting up +Recovery and Delivery products via calls, phone, or email.
Complete final configuration and validation to ensure full customer setup.
Train customers on accessing, navigating, and using the +Recovery and Delivery products.
PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions that empower brands to create lasting guest connections. Serving over 100,000 restaurants in more than 110 countries, they embrace a 'Better Together' ethos and a collaborative culture.
Provide expert guidance on deployment and operational best practices for the Wiz platform.
Develop trusted advisor relationships with customer stakeholders to drive adoption and satisfaction.
Advocate for customer needs across departments and identify opportunities for expanding Wiz usage.
Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications with a single shared context. They are one of the fastest-growing startups, trusted by over 65% of the Fortune 100, and have a culture that values world-class talent and creative freedom.
Provide personalized technical support to customers via email and phone.
Troubleshoot and resolve issues while collaborating with engineering teams.
Create and maintain help center resources to empower customer self-service.
Loopio is a SaaS company that provides a platform for managing RFP responses. The remote-first company fosters a supportive culture with a 'Got Your Back' mantra and opportunities for growth.
Provide remote technical support for refrigeration and control systems, diagnosing issues with compressors, valves, and controls.
Collaborate with field technicians and engineers to resolve complex problems and maintain accurate records.
Contribute to technical documentation and training resources to strengthen team capabilities.
The company provides technical support services for refrigeration and control systems in food retail and commercial environments. It operates as a fully remote team with a collaborative culture.
Own escalated Tier 2 technical cases across networking, firewall configuration, and hardware troubleshooting.
Partner on the rollout and optimization of Zendesk AI Co-Pilot and support automation tooling.
Build and maintain internal troubleshooting guides, Help Center content, and coach Tier 1 team members.
Rockbot is an omnichannel media platform that provides integrated solutions for music, TV, digital signage, and advertising. Backed by investors including Google and Universal Music Group, the company serves businesses from local shops to national brands.
Provide exceptional customer support via phone and email for Skylight's digital photo frames, troubleshooting issues and ensuring customer satisfaction.
Identify customer needs, build trust, and maintain sustainable relationships through open and interactive communication.
Handle complaints, escalate priority issues, and follow up to ensure resolution while meeting KPIs.
Frontier is a New York-based, fully-remote company that helps businesses build full-time, cross-functional teams abroad. We are a 150-person team with most of our members in India and the Philippines, and we pride ourselves on hiring the smartest people to match them with the best companies.
Perform field service activities including commissioning, maintenance, troubleshooting, and repair of TOMRA Recycling systems.
Prepare detailed service reports and deliver on-site training to customer teams and internal engineers.
Provide technical support via phone and collaborate with Sales and Project Management teams.
TOMRA develops sensor-based sorting technologies for the global recycling and waste management industry. With over 9,000 sorting units installed in more than 100 countries, the company fosters a culture of purpose, collaboration, and continuous improvement in an inclusive workplace.
Configure, provision, and prepare Quest VR devices for end-user deployment.
Provide Tier 1 technical support via phone, email, and ticketing.
Manage device logistics including shipping, returns, and inventory tracking.
This company is a provider of VR technology solutions, focusing on device deployment and end-user support. The work environment is supportive and inclusive, with a remote-friendly culture and opportunities for career advancement.
Drive partner adoption of WordPress and related web products, providing high-quality support throughout the website lifecycle.
Translate ambiguous partner requests into clear, actionable WordPress-focused requirements and delivery plans.
Own project execution, troubleshoot technical issues, and act as a voice of the customer to improve products.
Automattic powers web publishing, commerce, and communication technologies through products like WordPress.com and WooCommerce. It is a fully distributed company with a global team, known for its open-source culture and autonomy.