This is a part-time (25 - 30 hours per week), temporary remote position assisting licensed professionals to track their continuing education needed for license renewal. The position involves assisting customers through live chat, email, and phone support, as well as providing customer feedback and writing internal documentation.
As a Customer Support Associate, you’ll be the first line of support for our nurse users and hospital leaders during standard business hours, ensuring users get quick, clear answers and a positive experience with M7 whenever they need help, playing an essential role in keeping nurses and managers supported throughout the day.
As a Customer Support Associate (Nights & Weekends), you’ll be the first line of support for our nurse users and hospital leaders outside of regular business hours. You’ll ensure that users get quick, clear answers and a positive experience with M7 whenever they need help. Your work will play an essential role in keeping nurses and managers supported around the clock.
In this role, you will spend a lot of time working directly with customers and on projects that make the work that we do better. Ashby’s product encompasses a wide breadth, and is quite complex. You can expect to work on tickets requiring complex integration troubleshooting, to providing customers with detailed workflow instructions. You will also spend time on projects that make the work that we do better.
As the first Product Support Engineer, you’ll build the foundation for how we support customers, working closely with engineering and customer success. Responsibilities include owning real-time customer interactions via Intercom chat, troubleshooting issues by analyzing logs and databases using SQL, running pre-release checks, and shaping support processes and documentation.
This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The ideal candidate thrives in a fast-learning environment, takes pride in doing excellent work, and wants to be part of something that’s truly making a difference in the world.
As a Technical Support Advisor, you would join the Contact Center Team that provides 24/7/365 support of TDS customers. You will support TDS customers across all markets by providing assistance to those customers who have flagship, premium and legacy products. You should be highly technical and customer focused to deliver exceptional customer service.
You will be the first-responder for Attentive’s entire customer base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our customer and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry. You will interface directly with customers on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers.
In this position, you will assist our customers with any questions or problems they may have regarding software, hardware, or any other products purchased from our company. You will provide friendly, informed, and efficient customer service via telephone, Internet chat, and email.
Clipboard Health is seeking a customer-focused B2B Support Specialist to deliver fast, accurate, and empathetic support to workplace customers. This primarily voice-based role involves resolving shift, payment, and platform-related issues, navigating tools like Zendesk, and identifying recurring issues to improve customer experiences and internal operations.