Remote Customer service Jobs • Troubleshooting

As a Technical Support Specialist, you will be the primary point of contact for customers facing technical issues, providing efficient, personalized support. Responsibilities include assisting customers with technical queries, resolving API-related issues, troubleshooting, and optimizing workflows, with a key focus on serving strategic and high-priority accounts. This role is ideal for someone who is motivated by solving technical challenges.

The Customer NOC Analyst at Media Group Technology will be part of an essential support team, overseeing technical Tier 2 escalations, process workflow, and elevating end-user experience. This role collaborates with the Customer Care Team, data/analytics, incident/problem teams, and technical/product teams. The Analyst will triage technical issues, including direct contact with Peacock subscribers, and resolve or escalate issues to the proper partner/client.

Lead a team responsible for resolving complex customer cases. Drive day-to-day team operations, coach specialists, and improve workflows. Expected to dig into the product, understand nuances, and guide the team through ambiguity. Partner cross-functionally to ensure systemic issues are addressed and feedback loops stay strong contributing to the support function.

Deliver fast, accurate, and empathetic support to healthcare professionals across chat, voice, and email, resolving shift, payment, and platform-related issues in real time. Operate with urgency, ownership, and the mindset of a future leader, thriving in fast-paced, cross-functional environments.

Assist customers with technical issues associated with our products and services by resolving questions, recommending technical solutions and guiding product users through features and functionalities. Diagnose and troubleshoot technical issues, including heavy android application support using provided tools. Track calls to resolution and properly escalate unresolved issues to appropriate internal teams.

Anima is seeking a dedicated Customer Support Operations Lead to be the backbone of the customer experience, ensuring every user interaction is fast, empathetic, and effective. You will have full ownership over how the support organisation operates, from designing automations and processes, to building SOPs, workflows, and eventually leading and scaling a team. You'll spend your time leading Anima's support desk, talking to customers via chat, email, and video calls, solving problems, and ensuring nothing slips through the cracks.

The Sr. Technical Support Engineer I will be responsible for working directly with customers and various teams on daily support and operations tasks. This role involves supporting two different portal products and a newly designed combined platform currently being developed. You will manage tickets, work with customers, understand product components, and research issues using web-based products and command-line tools.

As a Support Professional at Ontic, you'll interact directly with clients to ensure they have an amazing experience using the Ontic platform. You will resolve incoming issues and proactively engage users, serving as the technical liaison between Success and Product to improve our product. Daily tasks include maintaining support tickets, managing client requests, and creating support documentation.

Our expectation of this role is that you lead the way in assisting our clients via our chat/email support channel and assist with processes that give customers the best possible support experience. You’ll quickly establish yourself as a key contributor within 6 months. You’ll need to know things to maintain a deep understanding of our product offerings.

The New Product Support Specialist will help oversee support and data labeling services by scaling teams, building and iterating on processes, and ensuring customer satisfaction.