Provide empathetic inbound and outbound support for at-home testing workflows, including account setup, sample collection, and results access.
Troubleshoot platform navigation, MFA, and portal access while documenting interactions in Salesforce.
Collaborate with clinical teams and help improve standard operating procedures to enhance member experience.
Fuze Health is a digital health company that connects patients with care providers and treatments via at-home testing and pharmacy. It unites LetsGetChecked, Truepill, and Alto Pharmacy in a growing healthcare platform.
Provide strategic email, phone, and video support to employers, students, and career services users.
Troubleshoot technical issues, build custom reports, and resolve a high volume of tickets and calls daily.
Collaborate with Support, Success, and Product teams to improve the customer experience and operations.
Handshake is a career network that connects millions of students and employers, and now runs Handshake AI to build data products for frontier labs. It's a fast-growing startup with a ~$1B run rate and a mission-driven, collaborative culture.
Act as a crucial link between global engineering teams and internal product developers, owning incoming technical issues and pinpointing root causes.
Identify whether issues stem from the product, infrastructure, or third-party integrations, and provide workarounds, bug reports, or escalations.
Capture insights and publish solutions following KCS principles, and share user feedback with internal product teams to shape future improvements.
JetBrains creates intelligent software development tools for developers and teams. More than 15 million users and over 300,000 companies rely on their products, and they foster an open and inclusive workplace welcoming everyone regardless of background.
Provide expert-level support to users navigating our SaaS platform, from product usage to complex API integration and troubleshooting.
Own customer communication from ticket creation through escalation, collaborating with engineering and product teams to resolve issues promptly.
Drive efficiency and improve support processes using AI tools and expanding technical skills in APIs and SQL.
We are a remote-first, fully distributed team on a mission to fight financial crime through AI-powered compliance tools used by major financial institutions and trailblazers. Since 2017, we've built a customer-obsessed culture that values collaboration, diverse opinions, and high standards.
Manage implementation, onboarding, and ongoing support for clinical technology partners.
Serve as first-line technical support, troubleshooting issues over email and Zoom.
Write process documentation and collaborate cross-functionally to improve customer experience.
Healthie is an AI-native, ONC-certified EHR platform that powers modern outpatient healthcare for over 40,000 providers. The company is profitable, has raised $42M, and fosters a fast-paced, customer-obsessed culture that leverages AI to improve care delivery.
Lead and develop a customer-focused technical support team, including Specialists and Technicians.
Oversee case management, KPIs, and knowledge base to ensure consistent and efficient service.
Collaborate with Product, Engineering, and Sales to turn customer feedback into improvements.
The company specializes in aquatic technology and equipment solutions, delivering customer-focused technical support. They value collaboration, continuous improvement, and a client-first mindset within a distributed team environment.
Own the front-line support queue, investigating and resolving retail investor tickets related to accounts, money movements, and applications.
Review money movement requests, troubleshoot account-level issues, and apply Atomic's policies consistently across cases.
Maintain clean records of each ticket's investigation and flag recurring pain points to improve workflows.
Atomic Vest builds financial infrastructure that lets companies offer investing experiences, including ESG and multi-currency trading across 60 global markets. They are a fast-growing, mission-driven team from tech, banking, finance, and law, with a remote-first culture.
Support members through email, live chat, and phone with eligibility and billing questions.
Own member issues end-to-end while coordinating with internal teams for resolution.
Use AI tools and share feedback to improve support processes and member experience.
This company provides digital healthcare services for ongoing care. It fosters a remote-first culture that values thoughtful communication, sound judgment, and mission-driven work.
Troubleshoot and resolve HVACR mechanical, electrical, and control issues in the field.
Support commissioning, startup, and service activities for new installations, retrofits, and existing sites.
Communicate technical findings and recommendations clearly to customers and project teams.
The company delivers HVACR products, controls, and commissioning services for commercial environments. It emphasizes sustainability, customer satisfaction, and an inclusive culture with flexible benefits and development opportunities.
Handle inbound customer inquiries and provide timely responses across chat, case, and phone.
Troubleshoot technical issues like site navigation, logins, and functionality on multiple platforms.
Use CRM systems to track interactions and collaborate to ensure first-contact resolution.
OPENLANE is a technology company building an advanced digital marketplace for used vehicles, helping customers buy and sell with data-driven insights. The company has about 5,000 employees and fosters a culture of curiosity, collaboration, and ownership.