In this role, you’ll be at the forefront of our customers’ success, ensuring that our clients get the answers they need and feel empowered to make the most of our products. As a member of our Customer Support team, you'll have the opportunity to work directly with our customers, making every interaction count.
Seeking experienced ASL Interpreters to work remotely with our state-of-art VRI call center during overnight hours. Must possess American Sign Language (ASL) and/or English transliteration as well as spoken English skills. PT positions and employment opportunities available.
Provide high-level and highly technical customer support for our cutting-edge digital forensics tools. Work directly with customers who range from local law enforcement to large multinational corporations on complex issues, as well as with internal teams, including engineering and product management to provide world-class technical support to our customers.
As a Customer Support Engineer you will assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction. The successful candidate should be able to achieve outstanding customer service and communicate effectively with customers by providing technical and sales support, diagnosing issues, and providing prompt feedback.
Provide prompt and professional technical support to administrators, teachers, and caregivers using our Schools products. Diagnose and troubleshoot issues related to application functionality, device compatibility, and basic networking. Assist users with setting up and configuring devices, ensuring they meet requirements. Identify, analyze, and resolve technical problems, document support interactions, collaborate with development, and maintain product knowledge.
As a Customer Support Representative, you are in direct contact with Bitcoin Depot's customers and you are responsible for the customer experience lifecycle. The duties range from assisting the customer in all aspects to interacting with Compliance and Operations teams to support the customer and preserve their experience with Bitcoin Depot. It is up to our team to resolve issues as fast as possible while informing the correct departments and people of what actions need to be taken.
Engage directly with Restream users via live chat, email, and social media to provide fast, friendly, and accurate assistance. Be an expert on Restream’s platform, staying up to date with product changes and live streaming trends to provide informed support and guidance. Solve user challenges related to livestreaming on platforms like YouTube and Twitch.
As a Product Support Specialist, you will help Vanta customers by addressing their product support requests by providing best-in-class Technical Support focusing on technical, product, and compliance solutions throughout their security journey while prioritizing and enhancing customer education.
As a Customer Success Representative, you will be at the foundation of Jobber’s success providing front line support to customers. Using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback. This role has a direct impact on the lives of entrepreneurs relying on Jobber to run their businesses. Shift times vary between 6 am - 3 pm MT and 11am - 8 pm MT.
The Client Care Analyst is a frontline support engineer and provides technical assistance to our customers' technical support. You will provide professional business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems are resolved.