Manage a dedicated book of cases from intake through final resolution, supporting families via phone, text, and email with empathy and professionalism.
Coordinate key case milestones including transportation, documentation, cremation scheduling, and ashes return, ensuring clear communication throughout.
Collaborate with teammates to support the broader case load, maintain continuity of care, and assist with escalations and urgent needs.
Meadow is reimagining end-of-life care, a $23B industry untouched by modern software or service thinking. In under a year, they became the largest cremation provider in Los Angeles with 80+ NPS and hundreds of families served monthly, now scaling across the U.S. with a global team.
Submit dental insurance claims accurately and follow up to resolve issues.
Post insurance payments and reconcile accounts with practice management software.
Monitor accounts receivable and partner with offices and insurers for timely collection.
Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. The company has employees across the US and recently closed a $21M Series A funding round.
Submit provider and organizational contract requests to commercial, Medicare, Medicaid, and managed care payers.
Monitor contract application status and maintain detailed tracking of all submissions and negotiations.
Coordinate with internal teams to facilitate successful implementation of newly executed agreements.
Expressable is a virtual speech therapy practice on a mission to transform care delivery and expand access to high-quality services. Since 2019, we have served thousands of clients and maintain a fully remote culture focused on collaboration and personal connection.
Review and accurately post insurance and patient payments with precision and efficiency, ensuring alignment with company policy and regulatory standards.
Resolve auto-posted ERA errors daily and assist with month-end reconciliation to maintain clean patient ledgers.
Collaborate with billing staff and client relations to research payment discrepancies and support accounts receivable processes.
Prompt is revolutionizing healthcare by delivering highly automated software to rehab therapy businesses. As the fastest-growing company in the therapy EMR space, Prompt has a talented team passionate about creating a positive impact on patient care and reducing environmental waste.
Respond to customer inquiries in English and Spanish via phone, email, SMS, and chat with professionalism.
Serve as primary contact for Spanish-speaking families, translating communications and ensuring equitable access.
Maintain detailed records of interactions, resolve issues, and collaborate to enhance customer experience.
Odyssey partners with state agencies to design, launch, and operate ESA and grant programs, providing technology and operations for education funding. The company operates across 6 states, serving 200,000+ students and managing over $1B in funds, with backing from investors like a16z.
Drive client retention and growth by monitoring satisfaction, identifying upsell opportunities, and ensuring renewals through demonstrated ROI.
Guide new clients through successful onboarding and implementation, tailoring strategies to their unique needs.
Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
DeepJudge is an intelligence layer for legal work, founded by former Google search engineers with PhDs in AI from ETH Zurich. Backed by a $42.2M Series A from Felicis and Coatue, the company is headquartered in Switzerland with a growing team across North America and Europe.
You will communicate with clients on the phone to understand their situation and advise them on next steps.
You’ll master complex topics and internal tools to help hundreds of people each week.
You’ll be measured by and compensated for the impact you have on clients.
Atticus is a platform that connects sick or injured Americans with government benefits and insurance compensation. The company has raised over $100 million from top VC firms, helped hundreds of thousands of people access over $10 billion in aid, and earned over 20,000 five-star reviews.
Assist in gathering travel options based on client preferences.
Help with booking hotels, cruises, flights, and packages.
Follow up with clients on details, confirmations, and updates.
We are a rapidly growing travel agency offering unforgettable getaways including cruises, hotels, vacation rentals, and all-inclusive packages. We are backed by a legacy host agency with over seven decades of excellence.
Assist clients with hotel research, bookings, and providing accurate pricing and availability information.
Respond to client inquiries via phone, email, and chat while maintaining organized records.
Participate in virtual training and team meetings to deliver excellent customer service.
We are a growing travel support team assisting clients with hotel reservations and travel information. We offer a remote work environment with flexible scheduling and ongoing training.
Own and continuously improve the CX quality framework across customer support interactions, ensuring consistent evaluation standards and actionable feedback loops.
Analyze customer feedback, support tickets, and operational data to identify recurring issues, root causes, and opportunities to improve the customer experience.
Monitor and report on key CX metrics such as CSAT, CES, NPS, FCR, and ticket trends, using insights to prioritize improvements and measure impact.
Eneba is building an open, safe, and sustainable marketplace for gamers, serving close to 20 million active users. We are a fast-growing international team that values data-driven decision making and continuous improvement.