Provide friendly, solution-oriented support via phone, chat, and email to crafting customers.
Conduct structured phone interviews to assess needs, recommend products, and drive upsells.
Resolve issues with calmness and collaborate cross-functionally to ensure a smooth customer journey.
We build D2C e-commerce brands that reach millions and generate over $20M annually. We foster a culture of learning, experimentation, and meaningful work with a team of ambitious individuals.
Verifies patient insurance coverage and submits prior authorizations to insurance plans.
Troubleshoots prior authorization submissions and prescription processing with healthcare providers.
Documents activities and works with Customer Support team to ensure patient success.
PHIL is a health-tech startup pioneering the first Software Therapy Deployment Platform for Specialty Pharmaceuticals. The company employs over 120 individuals and expects to double its employee base in the coming year.
Handle patient inquiries via phone, email, and SMS, providing status updates and technical support.
Navigate multiple software systems and use a knowledgebase to resolve issues quickly.
Achieve performance metrics including CSAT scores and error rates within 90 days.
Phil is a health-tech startup that provides a patient support platform for prescription management. It is a fast-growing company with a remote-first culture.
Act as the first point of contact for members, providing white-glove concierge support for their health journey.
Handle tasks like scheduling blood draws, orienting members to the platform, and ensuring seamless, empathetic interactions.
Thrive in a fast-paced startup environment, delivering outstanding support with critical thinking and a solutions-focused approach.
Superpower is a new health system on a mission to extend and enhance human life, starting with lab testing, data aggregation, and AI. The company has grown 10x over the past 6 months while halving CAC, and is now gearing up for hyper growth with a global team.
Provide exceptional customer service across email, chat, and social media to support and nurture user relationships.
Respond to user complaints and inquiries, practicing conflict resolution and effective communication.
Assist Regulatory Operations and Compliance with ad hoc requests and fraud reviews.
Sleeper is a sports-focused games platform with messaging at its core, creating a digital playground for sports fans. The company is young and energetic with a small, passionate team focused on quality over quantity.
Review incoming job requests including photos and descriptions to define complete scopes of work.
Communicate with homeowners to clarify details and set expectations for upcoming visits.
Ensure scopes are specific enough to be executed without additional clarification, balancing speed and accuracy.
We believe owning a home should feel as special as the moments that take place within them. We are a mission-driven company focused on improving the home ownership experience.
Provide exceptional customer support to independent truckers via phone, helping them save on fuel costs.
Troubleshoot issues in real-time using tools like Zendesk, maintaining a warm and professional tone.
Work in a high-volume, fast-paced environment with a focus on customer obsession and growth.
Mudflap provides fleet fuel management solutions for owner operators and small fleets in the trucking industry. Backed by top-tier venture investors and included in the Forbes Fintech 50, Mudflap is a fast-growing marketplace with a close-knit, mission-driven team.
Provide email marketing strategy and best practices to customers.
Nurture and onboard customers, ensuring they get the most out of Hive's features.
Play a key role in gathering customer feedback to influence the product roadmap.
Hive is an industry-leading marketing platform that helps event marketers connect with fans and drive revenue. They are a remote-first team spread across Canada and the US, building a product and culture that values clarity, ownership, and real customer impact.
Ensure ongoing success and value realization for enterprise customers using Resident Consultant services.
Define and execute long-term strategies to scale the team and support excellent service.
Hire, develop, and lead an inclusive, high-performing team while championing Samsara's cultural principles.
Samsara is the pioneer of the Connected Operations Cloud, helping organizations improve safety, efficiency, and sustainability of physical operations. As a public company with a global team, they foster a culture of ownership, inclusion, and growth.
Build and maintain strong, long-lasting client relationships
Ensure timely and successful delivery of solutions according to client needs and objectives
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards.