The Customer Success team is the first line of contact for merchant customers. As the Customer Success Manager (CSM), oversee a team of Customer Success Specialists, who are product experts and problem solvers, and train customers on how to set up workflows in the product, and help users troubleshoot issues. Inform product development by proactively contributing insights from customer interactions.

Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time. Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer. Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback.

You will ensure the smooth daily operation of our services by providing telephone and email support and care for customer satisfaction. You will work scheduled shifts and make sure that our drivers and passengers feel supported in all matters. You will have opportunity to grow with your tasks.

We are looking for a Customer Support Representative that is committed to provide exceptional customer service and has a knack for problem-solving. Your first priorities will be helping customers, answering inquiries and concerns, and giving them current information right away. We are seeking someone that loves to help others, has a good attitude, and is driven about changing people's life.

The Intake Specialist Outbound (Bilingual/Spanish) - Remote talks directly with patients and their families, determining their needs, their medical history, physical and mental state and special requirements. The role provides excellent customer service and appropriately documents requested appointment.

As a Technical Support Engineer, you will be the highest level of technical escalation for APAC customers, contributing to the continuous improvement of Kiln's engineering and customer support practices, working closely with a local Sales Engineer and Product Support, as well as Europe-based Engineering and Product teams.

Provide first level customer service regarding inquiries about product / account / usage and applications. Build and maintain positive customer relations by offering personalized solutions and ensure requests are handled appropriately by coordinating with various functions within the company. Schedule service calls and follow up with customers/clients. Troubleshoots and resolves technical issues using established diagnostics tools and procedures.

As a Customer Service Representative, field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle all customer inquiries, provide excellent customer service through active listening, and work with confidential customer information sensitively. Aim to resolve issues on the first call and escalate interactions when necessary.

This full-time role in the Human Services field involves providing case management and therapeutic interventions to families in St. Clair County who may have an open DHHS case or be at risk of removal. Interventions include budgeting, employment seeking, parenting education, solution-focused brief therapy, and safety planning.

Build trusted relationships with our named accounts through consultative solutioning, ensuring that our customers achieve their talent and business objectives through Multiplier. Actively monitor adoption of our products/services, provide industry knowledge and best practices to drive engagement. Partner closely with internal teams to deliver the best customer experience to drive growth and retention.