Remote Customer service Jobs

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This role is all about building strong client relationships, guiding each series from kickoff through renewal, and ensuring every project delivers strategic impact. You’ll be the go-to contact for clients, leading them through planning, production, and promotion. With strong communication, sharp organization, and automation know-how, you’ll help ensure every show launches smoothly and exceeds expectations.

Interested in future opportunities as a Customer Value professional? Submit your resume. Firstup will keep your information on file and reach out if a matching opportunity becomes available.

Leads a team of 7-10 Provider Success Representatives, ensuring excellence in provider account management and driving engagement, retention, and satisfaction. Plays a critical role in optimizing operations, building cross-functional relationships, and scaling key programs that support the provider success team and improve overall provider sentiment.

We are looking for talented Customer Care Specialists who are passionate about delivering exceptional service. As part of the team, you will help connect some of the world’s most respected brands with their customers by providing customer care and other specialized services to ensure a positive experience. You will collaborate with your team to achieve high-quality service standards while building trust and understanding by identifying customer needs.

As a key role on the Customer Team in the German market, you will play a crucial role in ensuring the region’s success through our clients’ success. In the Build phase, you will manage the implementation team whose mission is to support customers during the launch of their new collaborative learning software, acting as a project manager when local language is needed. Once they are live on the platform, you will continue to support our clients in their digital training strategy through the 360Learning platform.

Looking for a Customer Service Representative who will serve as the first point of contact for our customers. The ideal candidate will handle inquiries, resolve issues efficiently, and ensure customer satisfaction through effective communication and problem-solving skills.

LeafLink is seeking a Customer Success Manager to join their growing team. You will work directly with top customers on both the Brand and Retail side to guide our customers’ success on LeafLink through the adoption of our marketplace and financial service solutions. We’re looking for an experienced Customer Success Manager who has a consultative approach to customer engagement.

As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio.

We are looking for an experienced and adaptable Team Leader to head our specialised Customer Support team. This team will be working with new and exciting products and services that are often in early stages of development, requiring a proactive and strategic approach to customer service delivery. The ideal candidate will be a strong people leader, capable of guiding a high-performing team, improving operational workflows.