Remote Customer service Jobs

Serve as the first point of contact for customers, troubleshooting issues and escalating complex inquiries as needed. Collaborate with product, design and engineering to continuously improve our products and the customer experience, advocating for customer needs and priorities. Handle operational requests and proactively drive improvements in our processes and internal workflows.

Be at the forefront of delivering exceptional customer experiences as a trusted representative of the brand. Provide top-notch support, addressing product-related inquiries via email, chat, and phone with efficiency and care. Your technical expertise, problem-solving abilities, and passion for customer success will be critical to helping clients fully leverage the value of our products.

At Guidehealth, you'll be a Customer Service Guide, the trusted voice for our members and providers, guiding them through the complex world of healthcare with empathy, clarity, and confidence. You will be serving as the first point of contact for members and providers, handling 30–40 calls per day while also managing chats, texts, emails, video, and co-browsing, with an expected call resolution time of 6 to 8 minutes.

Manage the full ticketing process across Tier 1, Tier 2, and Tier 3 escalation, leveraging Pylon and ClickUp. Responsible for receiving and triaging all inbound support requests, handling Tier 1 and Tier 2 troubleshooting, and creating, managing, and tracking Tier 3 tickets for Engineering. Partner with Customer Success for high-impact issues, ensuring operational excellence, fast response times, and outstanding customer communication.

As a Client Support Specialist at Trustly, you will be a brand ambassador and customer champion reporting to the Manager, Customer Support, leveraging your experience supporting customers across multiple facets, including Omni-Channel support via email, chat/messaging, and phone. You will use a systematic approach to isolate, understand, and solve complex problems, as well as educate customers and take ownership of customer issues end-to-end.

You will play a critical role in managing and resolving complex client issues that escalate to the highest levels within Wealthsimple. Build comprehensive client sentiment and social trend reports that capture and analyze key aspects of escalation root cause and trends. Collaborate with various stakeholders across functions to identify and address urgent issues, transform problems into solutions, and champion the client experience.

As a Customer Success Manager at Cresta, play a pivotal role in ensuring our customers' success and driving business growth. Foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.

Consulting our customers on all raised questions related to our websites. Working timely, speedily and effectively with customer requests. Resolving all customer issues with the goal of customer retention. Promoting our websites to the customers upon opportunity. Maintaining a high level of service quality.

As a Customer Service Rep, you will work collaboratively with internal partners to provide a best-in-class support for customers across the division. You will onboard new customers and manage day-to-day customer activities such as customer orders, presale inquiries and post-sale transactions to ensure customer satisfaction.

We’re looking for a proactive, detail-oriented Customer Support Operations Associate to join our team at Catalant. In this dynamic role, you’ll play a critical part in ensuring a seamless experience for both our clients and expert community. You’ll support end-to-end marketplace operations — from validating and onboarding top-tier independent consultants and boutique firms to providing exceptional day-to-day support that drives engagement and project success.