Remote Customer service Jobs

As a licensed health insurance expert, you will support our members through their ICHRA journey, from enrollment through renewals, while playing a strategic role in scaling our service model through tooling and automation. The role involves identifying friction points in the member experience, proposing solutions, and helping us reduce manual support through smart design.

This remote position is perfect for detail-oriented individuals with a knack for problem-solving and a desire to make a difference in the patient experience, supporting patients with payments, insurance questions, and account management. Achieving daily, weekly, monthly and quarterly goals to patient payments and supporting documentation is completed.

The Key Account Customer Success Manager is a critical customer-facing role providing daily support, guidance, and growth opportunities to customers. As a customer advocate, you'll deliver a superior customer experience, cultivate relationships, promote satisfaction, and support product adoption to establish a referenceable customer base.

Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance. Field large volumes of inbound calls and chats and ensure best-in-class service standards. Strive to resolve customer issues and queries at first contact and escalate issues appropriately. Communicate effectively to build lasting customer relationships.

SmarterDx is seeking a Senior Manager, Customer Success who can help their customers thrive, as you will ensure health system clients maximize the value they find in SmarterDx by building trust, identifying insights, and driving toward solutions. In this role, you will collaborate with cross-functional teams to unlock customer value, monitor the effectiveness of SmarterDx’s solution post go-live, and help coordinate the implementation process for new clients and problems.

At INFUSE, this position offers an enriching path to professional growth and the unique opportunity to work with a variety of industries. You'll be building and maintaining strong, long-lasting client relationships, ensuring timely delivery of solutions. Communicate progress, identify opportunities, and assist with client requests. Provide administrative and operational support, and grow within a supportive community at INFUSE.

Answer 40-50 inbound calls per day. Take payments, update demographics, provide claim status, and explain copays/deductibles. This is a full-time position, Monday through Friday, 9am – 5:30pm. Candidates must have customer service experience within the healthcare industry and the ability to interpret/explain an EOB.

As a Trust and Safety Incident Operations Specialist, you will be the utmost partner to our customers and pros, fully understanding their concerns and acting diligently to reach an agreed upon outcome while handling challenging situations that require sound judgement, resilience, and discretion to positively impact the user experience and strengthen trust in the brand.

In this remote seasonal role, starting at the end of September through December 2025, you will be the primary point of contact for Minted’s 3P sellers, answering sellers’ questions and solving issues as well as supporting sellers in uploading new products, setting up storefronts, and more. You will provide day-to-day support to sellers in service of our 3P business goals.

This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video. You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse.