Remote Customer service Jobs

Converse virtually with clients, weaving financial strategies that empower. Cultivate client bonds that stand the test of time. Ride the crest of industry trends, fortifying your knowledge. Work alongside a dynamic remote team, where collaboration is the heartbeat of success.

We are looking for a student assistant for our Customer Success Team (15-20 hours per week) to primarily take on weekend shifts and answer questions from our users. You are the first point of contact for our users for all concerns regarding our app and NeoTaste as a product. You represent NeoTaste with your voice through excellent support to the outside world.

As a Digital Customer Success Manager, you will support clients in their digital training strategy through the 360Learning platform. Your main goals will be to ensure the business impact of our solution, ensure client portfolio renewal, create processes for a one-to-many approach, and develop reporting and communication processes. This role is key in the customer success team, responsible for developing client relationships.

Help customers use TurboTax by delivering friendly and professional service over the phone; answer inbound calls at the customer service center; follow company policies and best practices to solve problems, troubleshoot issues, and provide customer-friendly tax advice.

You’ll take immediate ownership of key accounts and have a direct impact on top-line revenue for our business. You will be the primary point of contact for technical questions, debug and build workflows, triage requests, and be the bridge between customers and our engineering team. You will also conduct training sessions to empower our customers to get the most out of the Momentum platform.

Coordinate implementation of programs for clients in various industries, acting as a liaison between the client and the TP technical team. Responsible for implementation and lifecycle maintenance of client IVR programs, with project management responsibilities including team leadership and managing tasks between client and technical resources. Analyze client reports and optimize scripts/offers, while providing excellent customer service and preparing billing documentation.

As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding them through the setup of their account and connections. Post-set-up, you will have ownership of the customer and follow up regularly to upsell product features and plan. Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system .

Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our solution and services. Translate customer product usage data into actionable advice for customers. Establish regular touchpoints with assigned customers to review progress against strategic and technical objectives.

We're seeking a proactive and independent Panel Support Specialist to oversee the seamless interaction with our TV and Digital panel members. This role involves managing a variety of tasks, including troubleshooting app/ software challenges faced by panel members, reporting issues, conducting re-training sessions, and supporting panel communications to boost engagement.

As a Technical Account Manager at Axon, you will be the main point of contact for key customers and support long-term strategic partnerships by providing technical knowledge, project management, and customer support to ensure stakeholders achieve operational goals using Axon products, helping customers optimize their daily workflows with technical support and customer service.