Remote Customer service Jobs

As the Customer Success Lead you’ll lead a team of experienced Customer Success team members across the Commercial and Scale segments, balancing people leadership, strategic direction, and hands-on customer impact. You will lead, coach, and develop a high-performing CS team, owning team quota performance, customer retention, and expansion goals, and act as a player-coach managing priority accounts and joining key customer conversations.

Be part of a customer-focused sub-function of the Unit 42 MDR team, dedicated to proactive communication and technical guidance. You will support onboarding activities for new customers, monitor incoming communication, triage and route issues, and answer technical questions ensuring timely updates, clarity, and alignment on next steps. You will also address customer's technical questions about incidents or threats are fully addressed.

Provide first-class support to customers in English via a ticketing system (emails) following a reply structure; Entering data into a CRM, other online tools, and cloud-based platforms; Diagnose and troubleshoot customer technical problems; Document and investigate in-game bugs for the team; Know the games inside out to ensure all players' queries are addressed appropriately; Communications with Game Leads; Follow communication procedures, guidelines, and policies; Other related tasks assigned by managers of the Clients and/or Helpware.

As the RCM Success Manager, you’ll step into a highly impactful and customer-facing role that combines clinical expertise with strategic client relationship management. You will guide clients through their post–go-live journey with Prompt’s software and RCM service, working alongside their software CSM as needed. Your mission is to ensure each client feels supported and empowered to succeed across clinical, administrative, and billing workflows.

As a Strategic Customer Success Manager, you will serve as a trusted advisor to CoLab's most complex, global enterprise customers. You will lead the post-sale customer journey, driving business transformation and ensuring customers effectively adopt CoLab to achieve measurable ROI. You’ll drive executive alignment, identify and mitigate risks, surface expansion opportunities, and collaborate cross-functionally to maximize customer value.

The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask and ensures users can get the most value from the platform. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work, and basic building blocks of customers use data. The role is perfect for strong team players that want to have impact across the company and with customers.

An enthusiastic merchant service representative is needed to support customers by resolving product and service issues, and providing information and education through in-depth knowledge of our products and services. Key responsibilities include demonstrating a strong commitment to being “Customer Obsessed” and managing support requests via ticket-based CRM with a high level of attention to detail.

Assist clients in planning and securing their ideal vacations, providing expert guidance and exceptional service every step of the way. You will assist clients in researching, planning, and booking cruises, hotels, and vacation packages. Provide personalized recommendations based on clients’ preferences and budgets. Work closely with top travel suppliers to secure exclusive deals and promotions. Stay informed on industry trends, travel policies, and supplier offers.

As a Customer Success Manager at Steer, you'll serve as a trusted advisor, build relationships, drive product adoption, and empower customers. You'll be a subject-matter expert on the Steer platform, providing consultation and inspiration. This role involves collaboration, taking on challenges at a growing startup, and driving value for customers.

This role provides exceptional, proactive support for clients throughout the operational lifecycle, bridging the gap between Implementation, Customer Success, and ongoing Operations to streamline service delivery and ensure a premium client experience. The Metro Service Manager will take ownership of ongoing client operations and issue resolution, working closely with cross-functional teams to proactively address client needs, improve service quality, and optimize ride experiences.