Provide personalized support to Mandarin-speaking students and parents, building trusted relationships.
Manage onboarding, administrative processes, and orientation sessions for the Chinese market.
Collaborate with academic, product, admissions, and sales teams to improve support processes.
The partner company provides personalized academic support to students and families through education technology. They operate a globally distributed, fully remote team focused on collaboration and continuous improvement.
Lead and mentor a team of customer support Advisors, fostering high performance and conducting regular coaching and calibration sessions.
Develop and implement training programs, manage QA compliance at 95%, and drive CSAT to 97% through process optimization.
Collaborate with HR, Technical CS, and other teams to recruit, onboard, and improve processes while handling escalated customer issues.
We are a fully distributed team of over 160 Xapiens working remotely from 50+ countries, focused on economic freedom and wealth protection. We work hard, think globally, and inspire each other to learn and grow.
Work with insurance companies on behalf of patients to obtain payments for Banner Imaging teams
Research and hold payers accountable to pay expected rates according to contracts within allowed timeframes
Expand knowledge in appeals, follow up on denials, send medical records, verify eligibility and authorization, and negotiate with insurers
Banner Health is one of the largest nonprofit health care systems in the country, providing hospital services and care across multiple states. The organization is nationally recognized, earned Great Place To Work Certification, and offers diverse career opportunities with a strong focus on workplace excellence.
Serve as the primary client contact and trusted advisor, building relationships to identify needs that result in expanded solutions.
Collaborate with Go-To-Market teams to execute strategic plans and promote policy adoption to increase client value.
Monitor program performance, perform root cause analysis, and execute action plans to optimize program consistency and results.
Cotiviti is a healthcare data analytics and payment integrity company that offers payment policy management (PPM) and customer value (CV) products to improve client outcomes. The company fosters a collaborative, client-focused culture and provides competitive benefits, making it a supportive work environment.
Provide personalized beauty advice and e-commerce support across remote channels.
Drive sales conversion and client loyalty through proactive cross-selling and upselling.
Ensure exceptional client experience by resolving complaints and maintaining accurate records.
Parfums Christian Dior creates luxury perfumes, makeup, and skincare, embodying French elegance and innovation. As part of the LVMH Group, we cultivate a culture of excellence, creativity, and savoir-faire.
Develop and execute strategic account plans that drive measurable value for enterprise customers.
Build trusted relationships with key stakeholders and lead renewal and expansion efforts.
Analyze customer data and collaborate cross-functionally to ensure seamless customer experiences.
RealPage provides software and analytics for real estate management. The company fosters an inclusive environment and offers competitive benefits to its employees.
Provide technical support via phone and email to clinical research customers.
Manage support cases in a tracking system, prioritizing in a fast-paced environment.
Collaborate with sales and QA teams to support study management and other tasks.
Medrio provides software tools for clinical researchers to accelerate medical discovery. They are a growing company focused on customer success and employee well-being, with a collaborative culture and a commitment to work/life balance.
Provide accurate, timely customer support for a U.S. fintech cashback and payments app.
Investigate and resolve payment, cashback, gift card, refund, and account balance issues.
Monitor and reconcile high-value transactions, including seven-figure sums, with precision and compliance.
Hire Hangar is a talent company that connects top professionals with vetted employers and competitive opportunities. It focuses on building long-term careers while supporting fast-growing global companies in a remote-first environment.
Own each new brand from signed contract to live, starting from sales handoff through technical setup and use case creation.
Build repeatable onboarding playbooks and leverage AI to automate workflows as the team scales.
Partner with Sales and Engineering to resolve escalations and hand off successful accounts to CSMs.
OuterSignal builds a customer intelligence layer for commerce, showing brands who their customers really are beyond the transaction. It is a small, high-performing team backed by world-class investors, building a category-defining platform.
Own the Commercial SMB business end to end, managing accounts, cases, outreach, and retention.
Build a proactive success model that catches risk early and drives onboarding and expansion using AI.
Lead the AI agent rollout for SMB, designing and testing agents with the AI team.
Wrapbook is the AI platform for production finance, built for feature films, TV, and commercials. With backing from investors like Andreessen Horowitz and a team of 350+, it uses AI to transform finance workflows.