Handle inbound calls from students and family members regarding student loan applications, payments, and eligibility.
Provide accurate information and support to help students manage their finances for university.
Work in a fast-paced contact centre environment, meeting quality and handling time targets.
Teleperformance is a global business process outsourcing company specializing in customer service and support. They are certified as one of the top 36 best workplaces in the UK and are driven by a passion to deliver real results for clients.
Deliver consistently excellent customer care over chat, email, and video meetings while maintaining high CSAT scores.
Execute upsells and account expansions during support interactions to increase customer lifetime value and revenue.
Perform technical troubleshooting and data analysis to resolve complex issues independently before escalating.
Threecolts is the leading software suite for online & offline consumer brands, providing tools for revenue recovery, retail finance, multichannel operations, and pricing optimization. With over 500 employees globally and strong backing, the company is scaling fast across new markets and partner channels.
Serve as a trusted advisor to industrial clients, driving adoption and aligning solutions with operational and security goals.
Manage customer retention, health metrics, and success plans to minimize churn and identify expansion opportunities.
Collaborate cross-functionally with sales, technical teams, and professional services to ensure seamless customer experience.
Dragos is on a mission to defend industrial organizations that provide necessities like water, electricity, and safe working environments. As a market leader in ICS/OT Cybersecurity, they have a remote-first culture with operations globally and seek mission-oriented teammates who value authenticity and trust.
Partner with customers to translate desired business outcomes into actionable objectives and guide adoption of the GitLab platform.
Act as the GitLab liaison for customer questions, escalations, and ensure retention and growth across a book of assigned customers.
Build Customer Success Plans, program manage account escalations, and identify training opportunities to maximize customer satisfaction.
GitLab provides an intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity and improve operational efficiency. With over 50 million registered users and more than 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Serve as the primary point of contact for patient inquiries on billing, payment options, and financial assistance programs.
Process payments, set up payment plans, and guide patients through financial assistance applications with empathy.
Maintain confidentiality, compliance, and accurate documentation while collaborating across teams to support patient experience goals.
Diana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care that empowers women. The team is interdisciplinary and mission-driven, committed to transforming women's health through compassionate, individualized care.
Proactively engage with residents to negotiate and secure lease renewals.
Partner with marketing to develop and launch social media content for assigned properties.
Collaborate with onsite teams to launch retention programs and host resident appreciation events.
Berkshire Residential Investments is a people-first real estate investment company that values high-performing teams and individual perspectives. The company fosters an entrepreneurial spirit and a culture of expertise, allowing employees to thrive and grow in their careers.
Oversee Outlook Investor Services inboxes, respond to routine client inquiries, and handle ad-hoc requests efficiently.
Post fund and investor-level documents to the investor portal while coordinating with other departments for approvals and upcoming posts.
Manage investor expectations by communicating timelines for deliverables and ensuring smooth delivery of capital call and distribution notices.
IQ-EQ is a leading Investor Services group offering end-to-end administration, accounting, reporting, regulatory, and compliance services for the investment sector worldwide. They employ over 6,500 people across 24 jurisdictions and are driven by a purpose to power people and possibilities.
Lead virtual onboarding sessions and product trainings for new customers
Serve as primary point of contact for support tickets, troubleshooting, and technical questions
Partner closely with Account Management to ensure customers achieve full healthy status after onboarding
Carrot is a next-generation visual diagnostics platform that delivers clinically validated perimetry and functional vision testing without the limitations of legacy equipment. They are a growing company focused on transforming eye care diagnostics with portable exams that improve efficiency, accuracy, and patient comfort.
Support day-to-day client relationships across commercial card and accounts payable clients.
Handle inbound client support phone lines, fielding questions and resolving card operations issues independently.
Escalate complex processor issues to the Customer Success Manager with full context and documentation.
We are a fintech startup building a payments stack for commercial card and accounts payable products. We are a small, growing team where you will do real work from day one and have a clear path to grow into a full Customer Success Manager role.
Own the full client experience for commercial card clients, from onboarding to retention, working in a lean environment.
Manage a live phone support queue, fielding questions and resolving card operations issues in real time.
Build the support playbook and present business reviews covering utilization and program optimization.
The company is an early-stage fintech building in the commercial payments space, focusing on commercial card solutions. It is a lean startup with a small team where this is a foundational hire, emphasizing a culture of ownership and ambiguity.