Lead and manage a team to ensure performance integrity, quality governance, and continuous process improvement.
Drive root cause analysis and corrective actions for major incidents and escalations.
Manage client and vendor relationships, ensuring SLA compliance and operational continuity.
HealthEdge is a healthcare technology company that provides software solutions for health insurance and benefits administration. It is an equal opportunity employer committed to workforce diversity.
Act as the brand's voice in public forums, managing high-volume interactions across social media with empathy and clarity.
Investigate and resolve complex customer issues independently, finding win-win solutions before escalation.
Navigate cultural nuances across AU, UK, and US markets while sharing insights to improve internal processes.
We make eco-friendly products and donate 50% of our profits to fund clean water and sanitation projects globally. Our team of over 200 people operates across multiple countries with a mission to increase annual donations tenfold.
Responds to daily phone calls and emails from B2B clients within service level agreements.
Manages time-sensitive tasks, identifies cross-selling opportunities, and uses Salesforce for tracking.
Ensures compliance with procedures including CIP processing, marketing coordination, and regulatory adherence.
Pathward is a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. They are a hybrid, remote-office company with onsite locations in several US cities, and their team of problem solvers celebrates diversity through a HUMBLE*HUNGRY*SMART approach.
Define and lead the Customer Experience strategy across customers and partners.
Drive retention, LTV, and customer engagement through strategic initiatives.
Build a company-wide Customer Experience operating model and drive organizational transformation.
Social Discovery Group (SDG) is a global social discovery company that solves loneliness and isolation through virtual intimacy platforms. With over 1000 professionals worldwide, SDG is a two-time Great Place to Work winner and focuses on creating globally impactful social discovery products.
Own the onboarding relationship for each customer, keeping implementation on schedule.
Configure the platform, set up integrations, and train customers effectively.
Use AI tools to improve onboarding efficiency and identify issues early.
Super Dispatch builds software for the auto transport industry, including a Carrier TMS, Shipper TMS, SuperPay, and Super Loadboard. They are a fully remote, distributed team focused on transparency and solving complex problems.
Lead the strategy and performance of a high-impact client support organization serving the healthcare technology sector, focusing on operational excellence and customer advocacy.
Oversee day-to-day support operations, optimize KPIs including customer satisfaction, response times, and backlog management, and drive organizational transformation through AI adoption and automation.
Mentor managers, develop future leaders, and collaborate with Product, Engineering, and Customer Success to improve product quality and deliver seamless customer experiences.
Our partner is a healthcare technology company serving the sector with innovative SaaS solutions. They operate in a remote-first environment and foster a collaborative, innovation-focused culture supporting professional growth.
Lead end-to-end change management activities for a large-scale healthcare digital transformation program.
Develop and execute communication plans, training programs, and stakeholder engagement strategies.
Drive user adoption of new systems and workflows through coaching senior leadership and readiness assessments.
Jobgether is an AI-powered job matching platform that connects candidates with hiring companies. They are a digital recruitment service using technology to streamline the application process.
Build scalable onboarding experiences including email sequences, in-app guides, and webinars.
Monitor customer health at scale using adoption signals and engagement data.
Collaborate cross-functionally with Marketing, Product, and High Touch CS.
Solink transforms video security into real-time operational insights by integrating with existing cameras and systems. Trusted by over 30,000 locations across 32+ countries, they are rapidly growing and recognized as one of Ottawa's Best Places to Work.
Own senior-level relationships with 2-5 large health systems, driving adoption and renewals.
Optimize VBC program performance using data insights and coaching.
Coordinate cross-functionally to execute critical projects and resolve issues.
Pearl Health empowers primary care providers to succeed in value-based care through technology and services. Founded in 2020, the company is backed by premier investors and works with thousands of providers across 44 states.