A strategic leader responsible for defining, implementing, and overseeing the customer experience across all touchpoints ensuring a positive and consistent experience that drives customer satisfaction, loyalty, and advocacy. You will optimize customer journeys across various channels and touchpoints to ensure a seamless and positive experience. This role will have 8 direct reports and a wider team of 60 staff in UK and South Africa
The Customer Care Workforce Management Analyst is responsible for real-time and/or intraday management of resources to ensure consistency in Service Level performance and improve the call experience for potential enrollees, members, clients, providers, brokers, and other Capital Rx users. The Intraday Specialist partners with Call Center management to develop strategic and tactical approaches and action plans that result in superior customer service experiences.
As a Care Coordination Advocate, you will play a crucial role in working collaboratively with our members, providers and internal Clearwater teams to guide members through their experience while accessing healthcare. Advocates play THE key role in coordinating member/patient care and delivering exceptional, thorough service.
Provide automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval. This is a full-time work from home position in the Tulsa, OK or surrounding OK counties.
You will be joining Doxel's Construction Client Manager team serving as a brand ambassador, tasked with maximizing customer usage. This involves partnering with strategic customers, enabling them to utilize Doxel’s dataset, curating content, and being the first responder to customer support requests. You will help customers win - from the user closest to the ground to the Head of Construction, and will rely on the relationships you've built to help them.
Reporting to the VP, Customer Success, the Director of Customer Success will be responsible for our Acute & Payer (A&P) client success, value realization and growth across US and Canada. This position will lead, coach and manage a team of Customer Success Managers and serve as a first point of escalation as needed. This team is responsible for supporting our Acute (Provider) enterprise and strategic customers.
You will lead and develop a team of Customer Success Managers responsible for driving implementation of contracts, customer retention, and renewals across the active Cartwheel states throughout the US. As a strategic leader, you'll ensure our school district partners achieve transformative outcomes with Cartwheel while building a high-performing team culture and will partner closely with cross-functional teams to shape our customer success strategy and serve as an escalation point for critical customer needs.
Brightspeed is looking for a Customer Service Technician to join their team. You will be performing installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment. You will also be maintaining and repairing outside plant facilities within assigned geographic service areas. You may be required to work varying shifts that include mandatory overtime, weekends, and holidays.
The Account Specialist serves as a liaison between internal teams and clients, ensuring seamless day-to-day operations and delivery of outstanding service. This role combines client service, operational coordination, and data-driven decision-making. The specialist handles a high volume of member-level requests, resolves service issues, and ensures timely communication while supporting Account Managers and cross-functional partners.