The Business Administration team has an exciting opportunity for a Senior Manager to oversee our Product Support and Product Optimization areas. This role involves leading highly productive teams, supporting large software platforms, and maintaining strong relationships with business leaders. Critical to this role is clear communication and effective collaboration with IT leaders, vendors, and stakeholders to align the team and solutions with business objectives.

Engage in requirements gathering, analyze business processes, and provide recommendations and solutions to clients. Lead Microsoft architecture and design new solutions. Lead capacity planning, logical and physical architecture design, hardware requirements definition, availability and continuity discussions. Assist in communicating Microsoft program strategy and success to executive management.

Bring your technical expertise to the next level as a Sr. Workday Technical Analyst, becoming the go-to expert in multiple technical and application areas, providing consultation and innovative solutions for impactful projects. You'll ensure seamless integration and coordination across Information Systems (IS), while planning, designing, and implementing cutting-edge technical infrastructure to drive business success. In this role, you'll meticulously document technical costs.

As a Technical Architect, you will collaborate with external clients to design and implement cutting-edge conversational speech and messaging solutions. By leveraging your technical acumen with AI self-service solutions and creative problem-solving skills, you will craft intuitive user experiences that drive seamless customer interactions. You will enhance caller satisfaction, and optimize transaction completion.

As a member of the Managed Services team, you will provide customers with a voice, support, guidance, and resources to facilitate customer business objectives. This role ensures Planet’s Advantage Services are delivered and maintained to meet client expectations in a large organization, including managing a team of engineers. Responsibilities include managing accounts, service delivery, increasing customer satisfaction, and coordinating with various teams to resolve technical issues.

A Principal Technical Consultant provides expert guidance and support in technical matters to clients and must possess a deep understanding of best-in-breed network and network security technologies with extensive experience in implementing and managing complex technical solutions. This role leads delivery engagements and cross-functional technical teams on customer programs or projects and is responsible for the development of high-quality polished project deliverables.

Plan, design, install, and configure Oracle, PostgreSQL, and cloud-based databases (GCP, AWS) across production and lower environments, ensuring seamless integration with network systems. Implement and maintain robust database architectures to support business-critical applications, ensuring high availability, scalability, and security. Collaborate closely with business stakeholders to gather and analyze requirements, translating them into scalable and efficient technical architectures.

Play a critical role in advancing Navaide’s mission of driving transformational change for our clients. Work will directly contribute to improving the efficiency, security, and innovation of systems that matter most to our nation. Requires proactive problem-solving, cross-functional collaboration, and a commitment to delivering excellence in high-stakes environments.

The IT Rental Operations Products team requires an engineer responsible for implementing enhancement changes, monitoring product health, long and short-term capacity planning, resolving production issues and designing initiatives to evolve our services with our new API-first strategy.

Excel with contact center technologies and artificial intelligence in the customer and employee experience domain. Serve as a trusted advisor for clients navigating the complex landscape where CCaaS platforms and AI capabilities converge. Bring deep expertise in both traditional contact center technologies and emerging AI applications, creating a powerful combination that delivers transformative value to clients.