The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade, acting as the primary point of contact for support, maintenance, configuration, and enhancement requests. Requires collaborating with technical and non-technical resources to design, implement, and support solutions. Expected to provide full-lifecycle support. Occasional after-hours support required.
This is a contract position with 6 months to start, with strong potential to extend. This position is remote and offers benefits! The role involves reviewing and configuring Tenable Vulnerability Management for accurate vulnerability identification and reporting. You will analyze Tenable reports to prioritize remediation efforts based on risk and impact, assign vulnerabilities to owners, and coordinate with them to schedule maintenance windows.
The implementation consultant will work within a team on defined client engagements typically under the direction of a solution architect or director leading who would be the project lead. The successful candidate must demonstrate a proven ability to work within a team structure to carry out assigned project tasks and adhere to project timelines. The candidate will also exhibit strong communication capabilities through written, verbal, and other non-verbal means.
Shape a brand-new function at the forefront of the observability space, building and leading a team of solution experts who will guide Grafana’s most strategic customers through onboarding, adoption, and expansion—ensuring they unlock the full power of our platform, influencing product direction, and building a practice that sets a new industry standard.
The Director, Implementation will guide the delivery of services and technology to clients by planning, supporting and managing implementation activities from pre-sales support through production verification, in addition to managing a team of Implementation staff who will be guiding the delivery of services and technology to their own set of clients.
Serve as a strategic Salesforce leader with deep platform expertise, driving enterprise-scale transformation across sales, service, and experience clouds. With hands-on experience at Salesforce, bring firsthand insight into the product roadmap and unlock platform value. Thrive at the intersection of business strategy and technology, working with C-suite clients to modernize customer engagement and optimize operational processes.
As one of the founding dedicated Technical Support Engineers, you will oversee issues in all support tiers and play a key role in shaping Orb’s Support Team and overall customer experience. You’ll address issues raised through various channels like Slack and email, be a linchpin in the feedback loop to our Product organization, and be a key interface for production issues with our Engineering team.
Supervises a team of Coordination Managers, Coordinators, and other service delivery personnel, ensuring efficient service delivery processes and maintaining high standards of customer satisfaction. This role involves technical tasks, including the execution of technical work orders, support of technical infrastructure, and team supervision. Additionally, the manager acts as a liaison between technical teams and operations, optimizing processes and resolving technical issues to ensure smooth operations, all while adhering to PMO standards and methodologies.
Provide comprehensive support to end-users and managing network operations within customer environments. Handle a variety of tasks, from resolving workstation issues and performing basic server and network administration to managing and supporting Microsoft 365. Assist with user administration, configure new workstations and peripherals, address security concerns, manage software updates, and offer technical guidance.