As an Office 365 Engineer, you will support and maintain Exchange Online, Teams, Entra ID, and other Office365/Azure services. This role involves collaborating on projects and providing Tier 3 support, resolving complex issues, and managing Office 365 licensing and policies.
Job listings
As an IT Support Ssr, you will support the IT team by providing first-level technical assistance to internal users. You will receive close guidance from more experienced technicians and will gradually take on more responsibilities. Assist with the maintenance and inventory of IT equipment.
We are seeking a highly technical Manager of Information Technology (IT) to lead and support all aspects of our IT operations in a fast-paced telecommunications environment. This individual will oversee internal IT support (Helpdesk), corporate infrastructure (on-prem and cloud), endpoint management, network security, and ensure high system availability and performance across a globally distributed workforce.
Provide comprehensive support to end-users and managing network operations within customer environments. Handle a variety of tasks, from resolving workstation issues and performing basic server and network administration to managing and supporting Microsoft 365. Assist with user administration, configure new workstations and peripherals, address security concerns, manage software updates, and offer technical guidance.
Key responsibility is to enable our users to get the most from our technology platforms, helping them solve problems, fixing issues they experience and understanding how they work and how we can make them more efficient. Supporting End Users with day to day issues with their current technology platforms and enabling new technology rollout including user training.
We are seeking a highly skilled and experienced Senior Network Administrator to join our IT team. This individual will be responsible for the design, implementation, support, and optimization of our network infrastructure in a Fortinet and Cisco environment, with additional responsibilities in VMware, Azure, Active Directory, Microsoft 365, and monitoring tools. The role supports internal teams and select customer environments.
The ITMS Support Specialist – Tier 2 will handle escalated technical issues, providing advanced troubleshooting, root cause analysis, and end-to-end resolution for complex IT support requests. They will collaborate with Tier 1 technicians and other technical teams to maintain service excellence and ensure a seamless client experience.
$75,000–$89,000
USD/year
This role provides advanced technical support for users, serving as the primary resolution point for complex IT issues, ensuring secure, reliable, and effective troubleshooting. The technician performs Windows Systems Administration tasks, supports operational continuity for the 24/7 forecast mission, and ensures compliance with IT security policies. This position requires strong technical troubleshooting capabilities and excellent communication skills.
$44,310–$47,483
USD/year
Lead a team of 4 analysts managing user access requirements for internal staff, ensuring secure and efficient processes that meet performance KPIs and security controls. Drive continuous improvement by refining processes, improving efficiency, and enhancing the user experience, while acting as an escalation point for complex access issues and collaborating with stakeholders to resolve problems.
The Exchange Online SME provides support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services. The SME plans future service sustainment strategies and activities for Microsoft M365 applications, providing troubleshooting for any issues with the M365 environment and acting as the primary service administrators for enabled services.