Serve as the first point of technical ownership for customer-reported issues, triaging tickets from intake to closure while coordinating specialist teams as needed.
Diagnose and resolve issues through configuration changes, workarounds, and collaboration with customers, documenting knowledge for continuous improvement.
Maintain clear communication with customers and contribute to trend analysis and process enhancements to support product feedback.
Sapio Sciences accelerates scientific discovery with a unified lab informatics platform integrating ELN, LIMS, and data management. The company is a collaborative, inclusive team that values innovation and quality.
Partner with project leads to coordinate a website migration from Sitecore to WordPress.
Serve as the coordination point between stakeholders and the external development team.
Participate in meetings, track decisions, and translate feedback into actionable tickets.
Orchestra is a strategic communications and marketing company built for today's complex world. The company brings together 700+ people with experience across consumer, technology, nonprofit, real estate, and more.
Lead the technical program management and execution of high-impact strategic initiatives across internal business tools.
Bridge the gap between business strategy, system logic, and technical design with deep systems analysis.
Drive large-scale technical programs, including post-merger integrations, from discovery to launch.
Wiz is redefining security for the AI era by enabling teams to secure cloud and AI applications through a unified platform. As one of the fastest-growing startups, trusted by over 65% of the Fortune 100 and powered by Google, Wiz fosters a culture of world-class talent and innovation.
Establish documentation standards and governance for ERP and Enterprise Systems across the organization.
Work closely with Business Owners, ERP Consultants, and Delivery teams to ensure critical knowledge is captured and accessible.
Drive a documentation culture where knowledge is treated as a strategic asset.
Redcare Pharmacy is Europe's No.1 e-pharmacy, providing online pharmacy services. The company fosters a healthy collaborative work environment where employees feel valued and inspired.
Lead and mentor junior support team members and Level 1 Team Leads to strengthen IT service delivery.
Act as a primary escalation point for complex service issues, driving root-cause analysis and lasting improvements.
Implement and improve IT Service Management processes to ensure SLAs, KPIs, and user expectations are consistently met.
The company provides technology and services designed to improve connectivity and support communities across the United States. It fosters an inclusive workplace with a commitment to equal opportunity and career development.
Act as the primary conduit between legal/regulatory findings and the Core Network team, translating regional mandates into functional requirements.
Lead requirement discovery workshops with local MNOs, regulators, and internal teams to define scope and implementation approach.
Manage technical-regulatory checklists for multiple countries, ensuring dependencies are captured and risks are escalated proactively.
Airalo is the world's first eSIM store, helping travelers access affordable mobile data in 200+ countries and regions. They are a team of 400+ people across 60+ countries, with a culture built on trust, ownership, and freedom.
Provide expert IT Operations support to employees across a globally distributed organization.
Mentor and coach other IT Operations team members and help them troubleshoot complex issues.
Lead root-cause analysis for recurring or high-impact operational issues and implement scalable improvements.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves a diverse range of customers from startups to public companies and fosters a culture of simplicity, speed, and soundness.
Manage patching, updates, and lifecycle for Azure VMs, support on-premises infrastructure transition, and maintain operational documentation.
Act as escalation point for complex infrastructure issues, troubleshooting cloud, server, networking, identity, and application problems.
Develop PowerShell scripts, automation solutions, and leverage AI-assisted tools to improve operational efficiency.
AIP Publishing is a leading publisher of the physical sciences, accelerating scientific discovery and reimagining scholarly publishing. It is a wholly owned not-for-profit subsidiary of the American Institute of Physics, fostering a collaborative and creative atmosphere that maximizes individual contributions.
Lead the Business Applications team, owning administration, integration development, and AI agent enablement across the company.
Architect and build integrations using Workato and AWS, and deploy AI agents on platforms like Glean and Claude to automate business processes.
Partner with cross-functional teams (GTM, Finance, Legal, Engineering) to drive scalability, operational efficiency, and self-service capabilities.
Horizon3 is a remote cybersecurity company that provides autonomous pentesting and assessment solutions via its NodeZero platform. It is a fast-growing startup with a culture of respect, collaboration, and ownership.
Use knowledge of Atlassian products to gather and analyse requirements, research and present solutions to clients.
Participate in pre-sales, defining scope and estimates for projects, and assist in solution design.
Install, upgrade, and migrate Atlassian applications and associated technologies, and implement custom solutions.
We are a global family of companies helping businesses be better by combining teamwork, technology, and processes, specializing in enterprise software and services across ecosystems like Atlassian, AWS, and Slack. We offer a remote-first culture, flexible working, and generous benefits including ample PTO and parental leave.