The Middle L1 Technical Support Specialist will be reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required. They will also be creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs. Furthermore, they will be collaborating closely with internal teams to identify root causes and drive resolutions.
Oversee configuration control, documentation governance, and requirements traceability for a Department of Defense (DoD) enterprise modernization program. Ensure all configuration items (CIs), baselines, and deliverables remain accurate, traceable, and auditable across multiple environments and program phases. Integrate configuration management (CM) discipline with requirements management and document control, supporting system development, testing, and sustainment activities.
We are seeking a highly skilled and motivated Atlassian Administrator to join our growing team. In this role, you will serve as a key technical enabler, ensuring the smooth operation and continuous optimization of our Jira infrastructure. You'll leverage your expertise to maintain, configure, and enhance our Jira platform to meet the evolving needs of diverse teams across the organization.
The Staff Systems Engineer position will be responsible for specification consultation, configuration, and testing of Blackhawk Network payment processing services for internal customers and external Blackhawk Network partners. You will interact with internal and external clients to support specification integration, troubleshoot and resolve integration issues, and work directly with other engineers, managers, and QA engineers.
This position supports onboarding of users into applications through account creation, permissions management, and initial troubleshooting, providing first-line helpdesk support via email, phone, and ticketing systems. You will review and assist in maintaining user documentation for applications, identify, document, and escalate bugs or recurring issues, and maintain knowledge entries in IKM tools.
Own the frontline of IT support by diagnosing, troubleshooting, and resolving issues. Coordinate with engineering to implement automation workflows that reduce repetitive tasks. Partner with internal stakeholders to improve workflows and enhance the user experience. Be the calm, reliable presence people turn to when technology feels messy.