Catapult is seeking a dynamic and skilled Systems Administrator & Engineer to take on a dual-pronged role, owning on-site IT support for the London office and supporting remote employees in the EMEA region, as well as serving as a systems expert within the Global IT team.
Job listings
Support Vonage to increase impact and performance of these carrier services (numbers, short codes, CPaaS reselling), working closely with our various carrier partners in collaboration with our internal teams to help close, support and drive revenue. You will support the delivery and ongoing management of these Carrier Services & Engineering functions.
Seeking an experienced Jira Administrator to support and manage our Jira ecosystem across teams in the United States and Latin America. If you’re passionate about optimizing workflows and enabling efficient team collaboration through Atlassian tools, this is a great opportunity to bring your expertise into a dynamic, remote-first environment.
The Manager of Technical Support Engineering will lead the global technical support team. This player-coach role requires a leader who can manage a high-performing team and step in to directly support customers during peak demand. You will be responsible for ensuring Dragos can consistently meet support SLAs, drive timely issue resolution, develop team talent and continuously improve support processes to ensure we deliver outstanding customer outcomes. The role involves leading and managing the global Technical Support Engineering team by providing guidance, mentorship and professional development. Ensure consistent adherence to SLAs, particularly first-response time and resolution metrics and resolving support tickets when the team is at capacity or during high-severity escalations. Partner with Engineering, Product, Customer Success and Field Operations to drive customer issue resolution and advocate for customer needs.
Craft smart service solutions with Jira Service Management, Assets, Assets Data Manager and Opsgenie, then branch out to fresh platforms as we grow. Your week swings between discovery calls, whiteboard brainstorming and deep configuration sessions. Steer each engagement from first hello to final success meeting, build honest relationships, and spot chances to fine-tune our own playbook so tomorrow’s work is sharper than today’s.
As a Senior Project Manager within our Project Management Office (PMO), you will lead and oversee client-facing IT integration projects from inception to completion with FI clients. You will be responsible for ensuring the successful delivery of projects within scope, on time, and within budget while exceeding client expectations.
We are looking for an Atlassian Technician to join our team of experts in our Innovative Tech unit. You will be responsible for implementing, configuring, and administering Atlassian tools, including Jira, Confluence, Bitbucket, Crowd and/or Opsgenie, implementing CI/CD pipelines using Jenkins, with version control integration, test automation and automated deployment, implementing and maintaining security controls in cloud environments.
This role will play a pivotal role in managing the cloud developer experience, enhancing system reliability and maintainability, supporting a Department of Defense (DoD) customer. Manage virtual desktops, administer custom AWS Golden Images, and oversee user account lifecycle management within AWS Workspaces.
Step into a dynamic internal team of ERP experts and help drive our ongoing transformation to Microsoft Dynamics 365. This role offers an exciting opportunity to work on the migration of our highly customized WMS environment and to shape the logistics backbone of one of Europe’s leading e-pharmacies. Be a key player in the support and evolution of the Warehouse Management System (Microsoft Dynamics AX 2009/D365), particularly focused on outbound logistics.
$0–$135,000
USD/year
We are seeking a skilled ServiceNow Developer with 3–5 years of hands-on experience, including at least one successful Workforce Service Delivery (WSD) implementation and possession of the WSD Certified Implementation Specialist (CIS) certification. This position plays a key role in designing, developing, and configuring ServiceNow solutions in alignment with Agile methodologies and Software Development Lifecycle (SDLC) practices.