Remote Information technology Jobs • Troubleshooting

This role is an opportunity for a hands-on engineer with eagerness to learn and a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, Canonical provides an expert level of support and satisfaction to our peer groups and customers.

Provide remote technical support to our clients, troubleshoot issues, and ensure a seamless user experience. Requires excellent communication skills, a strong technical background, and the ability to work independently. Responsibilities include providing virtual technical support via phone, email, or chat, troubleshooting hardware and software issues, and documenting support tickets.

The Systems Engineer (T2) manages customer server environments and their infrastructure. This technical role acts as a point of escalation for the Tier 1 support team, responsible for entry level automation, issue prevention and on-site customer support. Responsibilities include troubleshooting, resolving issues, configuring server environments, providing onsite support, and coaching Tier 1 System Engineers.

Front line phone support for Customers, Field Engineers, and Sales Professionals. Professionally answer incoming calls, understand the customer’s needs and their environment to resolve Tier 1 customer issues. Accurately document reported complaints within CRM database. Understand processes and make recommendations to improve overall team efficiency and provide a superior level of customer support and satisfaction.

Seeking an innovative and efficient LMS Administrator/ Contractor with strong technical and problem-solving skills to manage and enhance our Learning Management System. This role is key to ensuring a seamless learning experience for all users, supporting our learning and development goals, and driving system improvements through cross-functional collaboration.

As a full-time Technical Support Engineer (TSE), you will be responsible for troubleshooting technical issues for Transacts client base by interfacing with clients via phone or online. You will conduct analysis, gather information, troubleshoot and resolve or recommend resolutions to moderately complex customer problems. You will troubleshoot with tools and techniques, including network analysis through Wireshark, Microsoft Windows Server analysis, Oracle database analysis, and Microsoft Internet Information Systems analysis.

As a full-time Technical Support Engineer (TSE), you would be responsible for troubleshooting technical issues for Transacts client base. You will be interfacing with our clients via phone or online, using strong customer services and troubleshooting skills to communicate well with customers and co-workers.

The Associate Integration Engineer improves the user experience by creating or enhancing, identifying opportunities for improvement in partnership with the business, making recommendations, then designing and implementing solutions. The Associate Data Engineer may work on one or more solutions at a time that tend to be of simple to moderate complexity. The Associate Integration Engineer performs troubleshooting and issue resolution for simple to moderate software problems.

The Technical Onboarding Specialist plays a pivotal role in onboarding customers at their start of their journey with Kiddom, partnering with internal teams and external stakeholders to roster, support, provision, and monitor, to implement scalable, efficient, and secure solutions. This role demands a collaborative thinker who can seamlessly blend technical expertise with a customer-centric mindset, enabling school districts and educators to maximize the impact of our services

Twilio is seeking a Salesforce Administrator to join the Sales Automation team, ideal for someone with a solid understanding of the Salesforce.com platform. You will be responsible for improving our Salesforce.com platform and ensuring data excellence across the organization. You will be challenged to think creatively about how to reshape existing processes to become more efficient, supporting impactful programs to contribute to the success of the sales team and support Twilio’s fast growth.