Provide first-level technical support for hardware, software, and networking issues via phone, email, and chat.
Manage and document customer cases in a CRM system while owning resolution and escalation.
Collaborate with internal teams and develop technical expertise to meet service quality targets.
Poly is a technology company specializing in communication devices and collaboration solutions. It provides a structured, international work environment focused on customer satisfaction and professional growth.
Administer and support PACS systems and related imaging technology to ensure reliable access to medical imaging information.
Monitor system functionality and address technical issues that affect imaging workflows and departmental operations.
Collaborate with healthcare and IT professionals to maintain dependable IT services and resolve technical challenges.
The company is a technology-focused healthcare organization where reliable imaging systems support diagnostic services and patient care. It fosters a collaborative environment for healthcare and IT professionals to maintain dependable technology.
Provide application support to users via phone, email, chat, or ticketing system.
Manage support tickets from intake through resolution, troubleshooting routine problems.
Identify recurring issues and collaborate with technical teams to improve user guidance.
Magpie Health Analytics provides analytics and application support for federal healthcare clients. Their team is focused on customer service and improving digital health services.
Install Motive's product suite, including gateways, AI cameras, and accessories, across various vehicles and assets.
Conduct on-site customer training, support trials and pilots, and serve as lead onsite presence for strategic deployments.
Oversee installation quality, audit documentation, and collaborate with Field Engineering to drive product improvements.
Motive provides a platform that helps safety, operations, and finance teams manage drivers, vehicles, equipment, and fleet spend in one system. They serve nearly 100,000 customers, from Fortune 500 enterprises to small businesses, across a range of industries.
Provide first-level technical support for hardware, software, applications, and network issues.
Apply security best practices to manage access and identity requests using Active Directory and Microsoft Entra ID.
Investigate recurring problems, document incidents in ServiceNow, and drive process improvements.
This position is with a global organization focused on delivering reliable IT support and safeguarding its technology environment. The company fosters a collaborative, customer-first culture with an emphasis on security and continuous improvement.
Investigate and triage escalated support tickets to identify root causes and escalate bugs.
Use MySQL queries to analyze data, document findings, and guide Level 1 support.
Collaborate with development teams to ensure platform stability and service quality.
They deliver reliable, scalable technology solutions for mobility and delivery businesses across Brazil. The team values curiosity, collaboration, and continuous learning in a dynamic remote environment.
Provide functional support and maintenance for SAP Materials Management (MM) to ensure system stability and business continuity.
Manage support tickets, troubleshoot incidents, and implement system improvements to meet evolving business needs.
Collaborate with business users and technical teams while applying SAP SD knowledge to support integration across related processes.
A partner company providing SAP application management services to ensure operational stability and efficiency for critical business processes. The company fosters a dynamic consulting environment that values technical expertise, problem-solving, and service excellence.
Provide advanced technical support for GIS applications, databases, and enterprise systems.
Troubleshoot complex software, configuration, and data issues while coordinating with project teams.
Develop user guides, documentation, and mentoring for team members.
Jobgether is a platform that uses AI-powered matching to connect candidates with hiring companies. They process applications and share shortlists with employers, maintaining a focus on objective and fair review.
Own the Zendesk ticket queue during US hours, triaging issues by severity and responding within SLA.
Investigate incidents across GCP Cloud Logging and MySQL to trace request failures across microservices.
Communicate with banking clients and document resolutions to maintain a reliable support function.
Zact is a fintech company building expense and payment management systems that align employees with finance and accounting through built-in guardrails and continuous reconciliation. With offices across the US, Europe, and India, Zact operates as a global remote-first company.