Remote Information technology Jobs • Troubleshooting

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within the umbrella of the Global Technical Support organization, responsible for resolving complex customer problems and improving support across all teams. Your work will be collaborative, working together with other support engineers to serve our customers.

Manage EZLynx implementation projects, including planning, execution, and communication with customers and internal teams. Identify and manage customer expectations, providing guidance on best practices and workflows while handling sensitive information. Develop and maintain project plans, ensuring milestones are met and customers remain on track to achieve mutual goals.

In this role, you will provide technical support to end users on a variety of issues via phone calls, document troubleshooting steps, resolve technical problems, and work with the IT Service Desk and other technical teams.

This position supports the TDY FLIR Surveillance product lines, providing remote and field support on our product line. Responsibilities include technical after-sales support via email, phone, or on-site services; product testing, debugging, and documentation; installing software, configuring systems, and sustaining demo assets; maintaining and updating support database and web support infrastructure; fundamental restoration of technical equipment; coordinating and assisting with customer recommission; and reporting engineering costs and man-hours according to service procedures.

Samsara’s Installation Specialists are on the front lines of ensuring customers successfully deploy our hardware and technology at scale. In this role, you will oversee customer engagements with installation partners, provide onsite management for complex deployments, and proactively de-risk projects to deliver smooth, high-quality installations.

Provide technical support solutions efficiently, including installation, corrective, pre-emptive, and proactive maintenance. Partner with sales, marketing, and other functional areas while adhering to current compliance guidelines to respond to customer needs. Maintain a safe work environment following laboratory safety guidelines and mentor other FSRs.

Our Revenue Operations team is seeking a Business Systems Analyst who will support all sales tools and systems that are used throughout the business. This role will function as an administrator of Salesforce and Certinia and other integrated business applications and tools.

As a Technical Support Specialist, you will work directly with customers to help solve complex technical and operational questions. This role involves handling escalated customer cases, analyzing issues, training the Frontline Support team, and creating internal documentation. You'll collaborate with developers and product management to resolve issues, suggest product enhancements, and ensure customer satisfaction.

The Application Analyst II independently manages day-to-day application operations for assigned departments, escalating complex issues. This role provides expertise in area of application responsibility working closely with subject matter experts to resolve incidents, fulfill requests, and perform builds that support project requirements. The Application Analyst II optimizes the application through new functionality, testing, and implementing scheduled vendor releases and system upgrades.

The Technical Support Specialist plays a key role in delivering a seamless support experience by providing tier 2 troubleshooting and issue resolution for clients and applicants. This role focuses on diagnosing technical challenges, improving support processes, and enhancing the efficiency of Certn’s support operations. The Specialist also helps maintain and optimize support systems and workflows.