Remote Information technology Jobs • Troubleshooting

As a Support and Services Engineer at Verifiable, you will serve as the technical point of contact for post-go-live customers. You will handle managed services work, customer escalations, feature rollouts, and Salesforce admin support. Your work bridges the gap between customer success, support, product, and engineering.

We are seeking an organized, efficient, and detail-oriented Technical Support Representative. The ideal candidate will possess strong technical expertise and the problem-solving skills necessary to provide effective support and maintenance.

As a member of the Managed Services team, the Dynamics 365 Finance and Operations (ERP) Support Consultant will help MCA Connect deliver world-class customer service. The Support Consultant will own the issue and work with customers, partners, and team members to deliver a resolution. The Finance Support Consultant’s primary focus will be assisting customers with the Financial and Project modules.

In this role, you will act as the primary liaison between stakeholders and technical teams. You will be responsible for analyzing complex clinical workflows, gathering requirements, and translating them into functional system specifications to optimize clinical information systems. The ideal candidate is a strategic thinker with a deep understanding of healthcare clinical systems.

We are seeking an experienced Tech Support Analyst to provide high-quality, in-person technical support for our Charlotte office and remote user base. This is not a Service Desk role — the position requires hands-on end-user support, including troubleshooting, hardware/software maintenance, and system imaging using SCCM. The ideal candidate will have a strong background in SCCM, ServiceNow, and Windows-based environments.

As the Support Tools Administrator, you are the designer of the support experience. You command the CRM platform and position relevant features to ensure our players have an effortless support experience through a well designed player support journey. You will help navigate meaningful operational challenges to enable our agents to deliver excellent service at scale.

Manage the planning, hardware installation and configuration, optimization, operations, and ongoing maintenance of the computer/data center including day-to-day operations of data centre ensuring the smooth functioning of critical infrastructure. Monitor system performance and capacity, safeguarding uptime, and reliability of all data center operations. Inspire and contribute to the improvement in team process, technology innovation and automation.

The Ironclad Administrator II serves as the subject matter expert for all Ironclad application support at Aledade, acting as the primary point of contact for support, maintenance, configuration, and enhancement requests. Requires collaborating with technical and non-technical resources to design, implement, and support solutions. Expected to provide full-lifecycle support. Occasional after-hours support required.

Provide comprehensive support to end-users and managing network operations within customer environments. Handle a variety of tasks, from resolving workstation issues and performing basic server and network administration to managing and supporting Microsoft 365. Assist with user administration, configure new workstations and peripherals, address security concerns, manage software updates, and offer technical guidance.

The Service Desk Specialist's role will utilize advanced troubleshooting knowledge to quickly and effectively resolve client computer and account-related issues. This involves receiving new and escalated requests, prioritizing, documenting, and actively resolving end-user help requests. This particular role will help to cover our weekend support, working two 12-hour shifts on the Saturday and Sunday, and two 8-hour shifts on Monday and Tuesday.