Lead and mentor a team of support agents, providing guidance, motivation, and professional development.
Oversee day-to-day operations of the support team, ensuring timely and effective responses to customer inquiries.
Develop, update, and maintain internal and external support documentation, ensuring it reflects current processes, product features, and best practices.
Clair is on a mission to create financial freedom for America's workers by giving them a digital banking platform that allows them to get paid as soon as they clock out of work. They meet Americans at their place of work by embedding their products within the scheduling, workforce management, and payroll apps they already use every day.
Manage a portfolio of complex, cross-functional projects.
Partner with product and sales teams to shape delivery plans.
Refine project management processes to strengthen operational excellence.
Jobgether uses an AI-powered matching process to ensure applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates and the shortlist is then shared directly with the hiring company; the final decision and next steps are managed by their internal team.
Build the Foundation for Scalable Service Delivery
Launch New Service Offerings Based on Customer Demand
Hire and Lead Service Teams
Pulley's mission is to make it easier for anyone to start a company. With Pulley’s cap table management tools, companies can better understand and optimize their equity for the long term. They're a high-performing team looking for passionate, execution-focused, self-starters to help them build equity management tools for founders.
Develop and continuously optimize supply plans to safeguard Eucalyptus’s inventory position and ensure sustainable growth.
Oversee end-to-end stock ordering cycles and collaborate with cross-functional partners to guarantee timely and compliant delivery of medicines to patients in Canada.
Proactively monitor supply and demand capacity, identifying potential risks such as stockouts or shortages, and recommend corrective actions.
Eucalyptus' mission is to make good health last a lifetime. They are behind Juniper and a growing family of digital healthcare clinics across men’s health and well-being, fertility, and skincare. Eucalyptus has scaled to over 100,000 monthly active patients across their weight-management program.
Lead and scale Canadian patient support operations.
Design and optimise operational workflows.
Act as the escalation point for critical issues.
Eucalyptus is on a mission to make good health last a lifetime, focusing on long-term care and preventable chronic conditions. They are behind Juniper, a large weight-management program, and have raised $100M+ from investors, demonstrating 130% YoY revenue growth.
Maintain accurate BPO rosters and serve as the primary operational bridge between ezCater and our BPO partners.
Act as the main point of contact between ezCater’s internal WFM team and our BPO WFM teams.
Coordinate with IT for BPO needs, being the primary liaison between BPO partners and internal IT, ensuring timely resolution and documented communication.
EzCater is the leading food for work technology company in the US, connecting anyone who needs food for their workplace to over 100,000 restaurants nationwide. They provide flexible and scalable solutions and enable companies to manage their food spend in a single platform.
Own end-to-end project delivery, from planning to execution and closure.
Act as the primary point of contact for internal and external stakeholders.
Coordinate cross-functional teams and manage resources to deliver tailored solutions to clients.
DLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. They are a global team of 1000+ teammates from 30+ different nationalities that makes it all happen, in a flexible, remote-first dynamic culture.
Drive outcomes of global client projects across the Clinical Delivery service lines.
Develop project plans and strategies for successful delivery of results for client projects.
Serve as primary operational point of contact for client and build strong rapport with them.
Care Access aims to improve the future of health for everyone. They achieve this by offering access to research sites, mobile clinics, and clinicians globally, bringing health services to communities facing barriers to care. They have hundreds of employees worldwide and foster an inclusive culture.
Lead new Partners through the end-to-end onboarding process.
Coach Partners in configuring and customizing the product to meet their specific needs.
Provide initial technical guidance and troubleshooting to Partners.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own day-to-day intake and processing of partner extension requests.
Serve as the primary point of contact for partner accounting inquiries, ensuring timely and accurate responses.
Maintain accurate documentation of partner interactions and resolutions
Palmetto is a leading clean tech company with a mission to accelerate the transition to a clean energy future. They operate at the intersection of B2B and D2C, offering software, financial products, and services that drive real environmental impact. They foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work.