Seeking a Customer Success Operations Manager to drive operational excellence across our Customer Success organization. This role is ideal for a data-driven thinker with a passion for systems, strategy, and customer experience. You will play a central role in scaling how we deliver value to our customers, working in a fast-paced, high-growth environment.
The Customer Retention Manager will have a direct impact on business growth, as they help more people achieve their academic goals and aid Varsity Tutors' national expansion. The Customer Retention Manager will lead a team of Retention Specialists focused on saving at-risk memberships, reducing churn, and improving lifetime value. This role drives day-to-day coaching, performance management, and process excellence across cancellations, downgrades, pauses, and escalations, partnering closely with the Customer Escalations team.
Senior Risk & Control Managers are responsible for leading risk business partnering for one or more areas across Customer Operations to foster a risk-based decision making culture, provide guidance on regulatory compliance, and advise on correct governance paths. They ensure key risk indicators are well-defined, monthly MI and reporting packs are created, and risk and control assessments are completed appropriately.
The Agent Success function ensures that Customer Experience teams are consistently equipped, supported, and enabled to deliver an exceptional customer experience at every interaction. As Senior Manager, Agent Success you will lead and integrate Enablement, Knowledge Management, and QA programs, manage an established team, bring strategic leadership, and build scalable operating systems to drive excellence across frontline operations.
As the Manager of Startup Customer Success, you’ll help lead a team of 10+ CSMs who support Ashby’s early-stage customers, coaching and developing our CSMs, scaling effective practices, and ensuring our customers get the right help at the right time, partnering closely with leaders from Support, Contract Management, and High Touch Customer Success teams to deliver an excellent and consistent customer experience.
Drive the quality, consistency, and performance of coach-led fitness programs on the Ladder app. Own the day-to-day systems, insights, and standards that ensure every team delivers an exceptional member experience while driving meaningful business results. You'll work directly with a cohort of Ladder coaches to make sure their programming is top-tier, their community is engaged, and their performance is moving the needle.
Be part of Tebra, where you will lead the strategy, vision, and execution of product operations. You will work with Product, Marketing, Engineering, CS and other leaders to align the team against goals. Enable the product organization to be more effective in achieving the best customer and business outcomes. Lead the portfolio planning processes to establish a single source of truth, driving GTM readiness of complex cross-team initiatives.