Define and evolve a practical support operations roadmap aligned to company priorities.
Own the structure and ongoing optimization of Salesforce Service Cloud.
Build reporting that provides visibility into support demand, trends and product pain points.
Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. They have helped over 150 customers maximize revenue, streamline operations, and maintain compliance. They are located across more than 120 countries.
Owns the design, evolution, and execution of the AI forward Care Teams Management System, to ensure Care Teams verticals operate as a single, integrated system.
Accountable for operational performance, efficiency, quality, and outcomes for the Care Teams Management System and its horizontal functions.
Foster a culture of continuous improvement across Care Teams by building engagement, shared ownership, and passion for better ways of working.
Omada Health is reverse engineering healthcare to deliver personalized care at scale, supporting chronic conditions outside of doctor visits. The company has served over two million members across 2,000+ employers, health plans, and health systems, and is certified as a Great Place to Work, striving for an inclusive culture.
Serve as the primary supervisor and first-line technical resource for corporate travel consultants.
Act as the subject-matter expert for assigned corporate accounts, familiar with all contractual requirements.
Foster a cohesive team culture and support the professional development of travel consultants.
CI Azumano is a full-service travel management company for businesses, governments, and personal travelers. They offer 24/7 support while also supporting customers with travel expense management, policy implementation, and vendor negotiations. The company values a collaborative work environment.
Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth.
Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters and success metrics.
Define and execute a coherent AI strategy for Commercial Operations, using AI to improve pipeline insights and rep productivity.
Omada Health is reverse engineering the way healthcare is delivered in America, putting the space between doctor visits–where health is won or lost–at the center of care. Omada has served more than two million members since launch across 2,000+ employers, health plans, pharmacy benefit managers, and health systems.
Supports issue resolution and maintains awareness of evolving program requirements.
Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Founded in 2012 and based in Alexandria, Virginia, they employ 300+ nationwide and support more than a dozen agencies.
Lead, coach, and develop a team of Customer Support Leads dedicated to delivering exceptional support to hoteliers.
Act as the primary escalation point for complex customer issues, using hotel operations background to drive resolution with urgency and empathy.
Own and drive key support metrics including CSAT, NPS, SLA adherence, and First Contact Resolution, surfacing trends and opportunities to senior leadership.
Cloudbeds is transforming hospitality with its intelligently designed platform that powers properties across 150 countries. As a completely remote team of 650+ employees across 40+ countries, we're bringing together engineers, AI architects, world-class designers, and hospitality veterans.
Lead and grow Culmen’s international portfolio across DOJ, DOW, DOS, DHS, and other federal agencies.
Develop and execute growth strategies to expand revenue, increase market share, and identify new business opportunities.
Build and maintain relationships with senior USG customers, industry partners, OEMs, subcontractors, and international stakeholders.
Culmen International is committed to enhancing international safety and security, strengthening homeland defense, advancing humanitarian missions, and optimizing government operations. With experience in over 150 countries, Culmen supports our clients to accomplish critical missions in challenging environments.
Own the end-to-end daily operations of the RTA function across all Lines of Business, ensuring queue stability and SLA adherence.
Act as the primary source of truth for live operations, driving root cause analysis and operational decision-making during critical incidents.
Lead and develop a team of RTAs by establishing high performance standards, coaching toward autonomy, and creating a culture of operational ownership.
Clipboard's mission is to uplift communities through an app-based marketplace connecting healthcare professionals with workplaces. Founded in 2016, Clipboard is a remote-first team of over 1,000 people and a top YC company, profitable since 2022 and the leader in Long-Term Care staffing.
Lead and evolve service delivery, project operations, and product innovation.
Adapt company's offerings to align with a dynamic market.
Shape the company's strategy and reinforce its position as a trusted partner in enrollment marketing.
Jobgether is a company using AI-powered matching process to ensure that the applications are reviewed quickly, objectively, and fairly against the role's core requirements. They identify the top-fitting candidates, and this shortlist is then shared directly with the hiring company.