As the first dedicated Senior Onboarding Manager, you will play a critical role in ensuring EasyLlama’s Mid-Market and Enterprise customers see fast time-to-value, high product adoption, and lasting satisfaction. You’ll design and own scalable onboarding experiences, work cross-functionally to drive efficiency, and eventually help build a world-class onboarding team.
Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high quality standards. Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities. Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders. Represent Ready at key convenings, public sector forums, and strategic meetings.
Coordinate with internal and external stakeholders to achieve given KPIs. Assist the team lead to implement structured workflows, guidelines and improve team efficiency. Monitor and control all stages of the project life cycle and ensure that team’s project targets are met within the project timeline. Monitor and resolve wallet issues by coordinating with internal and external stakeholders.
Power the operational engine behind Knownwell’s rapidly expanding growth functions. This role is central to driving effectiveness and efficiency across our sales, marketing, and contracting efforts. This individual will work cross-functionally with our employer and payer sales teams, field marketing, credentialing, and provider onboarding to ensure our go-to-market and scaling strategies are supported with strong infrastructure, data, and processes.
The Sr. Director, Turnkey Operations will provide operational leadership for a new business line that helps primary care physicians launch new, independent practices with Aledade. This individual will be responsible for the end-to-end development and operational oversight of the service platform that provides payer contracting, credentialing, marketing, EHR/RCM vendor management, and strategic support for physicians seeking autonomy, sustainability, and success in value-based care.
Privia's Platform Operations team consists of subject matter experts on proprietary products, technology onboarding, integrations, clinical data conversion and interfaces, managing projects, feedback, support, prioritization, and communication. This role manages key players on the team and collaborates closely with technology onboarding, integrations, data conversion, and interfaces, requiring excellent communication and project management skills.
This pivotal role will be responsible for defining the vision, strategy, and execution of Lyra’s customer implementation processes, ensuring continued exceptional customer experience and scalable operations. As a Director, you will lead and develop a high performing team of Implementation Managers, fostering a culture of excellence and continuous improvement.
Continuously evolve the operational framework, best practices, and tools that elevate the customer experience, drive retail growth, enable scalability, and support long-term strategic objectives. Develop the Retail Playbook, delivering clear, actionable guidance that supports operational excellence across all retail channels. Optimize operational workflows that improve communication, eliminate inefficiencies, and enhance collaboration across Retail teams and key business stakeholders.
Reporting to the Director, Implementation, you will be responsible for the functional and strategic leadership of a team of Implementation Managers, creating the best first impressions for customers and setting them up for ongoing success. This role involves cross-functional collaboration and delivering customer solutions in a fast-paced environment, requiring strategic decision-making and attention to detail.
Oversee cross-functional initiatives that enhance operational efficiency, drive scalability, and support our growth in advanced manufacturing. This individual will be responsible for overseeing cross-functional initiatives that enhance operational efficiency, drive scalability, and support our growth in advanced manufacturing. Preference will be given to candidates with a background in the automotive or manufacturing industry