The Manager of Customer Success (CS) Operations & Strategy will enable operational excellence and drive strategic initiatives impacting Net Dollar Retention (NDR), customer growth, and retention. You'll lead process optimization, reporting, systems support, and special projects, bridging strategy and execution to elevate the Customer Success function.
The Associate/Senior Associate - Operations role is a full-time position at WNS Global Services in Airoli, India, offering remote work opportunities.
The Senior Project Manager serves as a communication liaison between All Global, clients, and project teams, managing all project aspects to ensure client satisfaction, on-time delivery, and adherence to budget. This role requires experience in international market research, management of complex projects, with a healthcare focus, fieldwork, and collaboration with all teams.
The Team Lead is responsible for managing daily operations of the Service Desk of their functional group, managing individual contributors, representing the team within the department, and helping to ensure that the team is constantly developing and improving. This position will report to the Manager of the Service Delivery Team.
Improve the efficiency of Rula’s go-to-market strategy for partnerships-driven demand by building operations for a hypergrowth sales team and playing an integral role in scaling the Growth Operations function. Identify insights to improve sales motion, maintain CRM architecture, and build processes to scale the business. Work closely with sales leaders to set goals and take ownership of their implementation, execution, and measurement.
The Customer Onboarding Manager transitions clients from sales through onboarding, reinforcing Insider's vision of 1-to-1 personalization. They understand client requirements, manage project delivery, and ensure accelerated time-to-value. A combination of hands-on approach with strong project management principles and technical knowledge is needed.
Adding horsepower to the strategy and operations of our clinical teams by supporting new program development, service line transformation, and broad project management. You will manage cross-functional projects, develop detailed project plans, and lead change management across the clinical organization. It requires at least 5 years experience in a fast-growing business managing cross-functional projects and healthcare experience preferred.
We are seeking a Delivery Manager to join our Financial Services division. The ideal candidate has a strong background in technology project delivery, particularly within Financial Services, and is passionate about leading teams, managing client relationships, and delivering digital and AI-driven solutions.
The Director, Centralized Intake will provide leadership, capacity building and resource deployment for all Service Delivery System Intake. This position will facilitate strategy development, training and identify system-wide opportunities and needs. Through appropriate communication, relationship building and influence this role will be responsible for supporting and coaching the Y Network and Y-USA staff to ensure best-in-class customer experience.
The Manager, Enterprise Customer Success will lead a high-performing team of Enterprise Customer Success Managers (CSMs). This team ensures the success, satisfaction, and retention of enterprise customers across the U.S. and globally. You’ll oversee the development and execution of customer success strategies that drive adoption, retention and expansion. You'll coach and retain top talent, collaborate cross-functionally, and play a key part in shaping the future of Enterprise Customer Success.