Lead, train and motivate a growing Team, communicate with leadership, and lead the Audit Team which receives requests from Payors. Comfortable bringing new ideas and process improvement suggestions, manage requests, oversee escalation calls, and participate in project teams. Coordinate with location/client management on complex issues.

As a Business Operations Associate, you will report to the Director of Business Operations and adapt to various projects and initiatives that advance strategic objectives. You’ll drive operational excellence and organizational alignment, ensuring teams remain agile and focused. You'll help bridge diverse domains, ensuring coordination and strategic alignment across all DS&S operations.

Manage and inspire a team of frontline support representatives, fostering a positive and collaborative environment. Provide regular coaching and performance reviews to ensure continuous improvement using the GROW coaching framework. Track key performance indicators (KPIs) for individual and team performance and develop action plans to achieve and exceed KPI targets. Identify opportunities to streamline support processes and improve efficiency.

Drive seamless execution and expansion of health system partnerships. Opportunity to make a massive impact on women’s health by launching and scaling new health system partnerships, ensuring seamless onboarding, tracking key metrics, and building repeatable processes.

Manage global core services teams and help build the world’s greatest dealmaking platform. This role will build teams to ensure platform users receive high quality support, define strategy, hire and enable teams, implement new processes, and help educate the user base on value-additive changes to the Finalis platform.

Play a pivotal role in shaping and overseeing our revenue and business systems across Sales, Customer Success, Solutions, Marketing, and Product and collaborate closely with Engineering, Data, and Finance on systems needs. You will be instrumental in driving the effectiveness and efficiency of our business processes and systems as we scale.

Scale the team that supports business operations for the Hims & Hers platform. Lead, grow, and inspire a team tasked with delivering key operational initiatives that improve the customer experience. Determine and uncover opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both customers & providers.

As Creative Operations Director, you’ll lead the strategy, tools, and processes that enable our teams to deliver world-class creative services efficiently, optimize creative workflows, implement automation, and develop scalable solutions that enhance speed, quality, and collaboration.

Portoro is seeking a seasoned Program Manager to join the Operations team. You will drive critical business functions by analyzing root causes, developing aligned solutions, and executing a prioritized roadmap of initiatives, balancing individual contributions with overseeing the work of others. You will manage a team of remote managers, providing mentorship and guidance while ensuring the team delivers impactful outcomes.

Oversee the day-to-day activities of an offshore Member Acquisition team, ensuring smooth and efficient workflows. Monitor and evaluate team performance against established KPIs and SLAs, providing regular feedback to improve outcomes. Conduct regular QA reviews of agent calls, prepare performance reports, and refine team structures.