Remote Operations management Jobs

• Lead end-to-end implementation and operational rollout of new and existing programs.
• Develop and execute a customer support strategy rooted in responsiveness, partnership, and operational clarity.
• Partner with stakeholders to implement scalable, API-integrated pipelines that connect operational, contractual, financial, and performance data to automated workflows.

• Define and execute the global Professional Services strategy.
• Lead and scale a high-performing global Professional Services team.
• Optimize Professional Services operations and delivery models.

• Lead a global team encompassing Customer Success Management, Technical Account Management, and Service Delivery.
• Drive exceptional customer outcomes and long-term growth across our IaaS and PaaS portfolio.
• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.

• Responsible for conducting routine internal audits and providing follow-up on deficiencies.
• Provide leadership, guidance, and oversight to a small team.
• Serve as a super user for Policy Manager and partner with the CommonSpirit Compliance team.

Design, build, and manage the operational engine and intellectual property for the Global Security Architecture Practice. Transform the team's collective expertise into a scalable asset for consistent quality. Drive operational excellence, process innovation, and strategic program management for the Global Security Architecture Practice.

Coach Onboarding Architects through customer deployments, ensuring customer success. Lead the team to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical. Elevate Onboarding Architects into consultative implementers who deliver seamless deployments.

• Optimize the provider network to power the care delivery model.
• Own the systems and processes that ensure the provider workforce is fully utilized.
• Collaborate with Clinical Operations, Care Navigation, and Product teams.

• Serve as the main point of contact for approved users, answering questions and providing guidance.
• Lead the marketing strategy for the tool, including positioning, messaging, and campaign planning.
• Monitor platform usage, user behavior, and overall engagement.

• Provide operational support for GTM processes, ensuring accuracy and efficiency.
• Manage Salesforce administration, reporting, and sales commissions.
• Maintain documentation and templates for repeatable processes.

You’ll create seamless, high-quality experiences for clients and their families. You'll own a panel of clients and serve as their primary point of contact throughout their care journey. You’ll guide families through onboarding, support ongoing service needs, and ensure every client receives consistent, compassionate, and reliable care.