Source Job

• Own customer strategy and growth by developing and executing 12-18 month business plans.
• Lead customer relationships and serve as the primary link between customers and Zoetis.
• Drive commercial execution and manage financial performance with a focus on ROI.

Zoetis is the world's leading animal health company, dedicated to advancing care for animals through rigorous science and deep customer insight. As a Fortune 500 company, it offers an award-winning culture focused on colleague careers, connection, and support.

• Build and grow strategic relationships across hospitality technology, managing a portfolio of customers to drive retention and account growth.
• Use a consultative approach to increase product adoption, identify upsell opportunities, and analyze customer data for engagement improvements.
• Collaborate with Sales, Support, Product, Marketing, and Design teams to deliver excellent customer experience and inform product improvements.

The company is a hospitality technology provider that helps customers optimize their use of technology and achieve business objectives. It operates in a remote-first, fast-paced, and growth-oriented environment with a distributed international team.

• Own the full commercial relationship for assigned accounts, including strategic planning, pricing, contracts, renewals, and profitability.
• Build and maintain accurate sales forecasts using a consistent qualification framework (MEDDIC+U) with weekly pipeline reviews.
• Coordinate across departments (Customer Success, Project Management, Product, Operations, Finance) to resolve account issues and drive upsell and cross-sell opportunities.

PAR Technology Corporation is a leader in restaurant technology, providing software and hardware solutions for over 100,000 restaurants in more than 110 countries. With over four decades of experience, the company fosters a 'Better Together' culture, emphasizing collaboration and innovation.

• Engage and establish relationships with high-level contacts across partner accounts to evaluate and communicate opportunities.
• Understand each partner's unique business and create strategies for success using data and feedback.
• Collaborate with sales, marketing, and product teams to drive growth and alignment.

ezCater is the #1 food tech platform for workplaces in the US, connecting organizations with over 125,000 restaurants. They are a growing company with a culture that values diversity, collaboration, and work-life harmony.

• Serve as primary point of contact for a portfolio of customers, managing daily operational needs and ensuring programs run smoothly.
• Document and improve operational processes, creating templates and playbooks to support the Account Management team.
• Perform data analysis to surface customer trends and assist senior Account Managers with reporting and presentations.

Marqeta is a fintech leader redefining financial services through embedded finance. It is a fast-growing company with a flexible-first culture that supports remote work.

• Manage a portfolio of strategic accounts, driving retention and growth through strong relationships.
• Oversee contract renewals, pricing, and negotiations, identifying upsell and cross-sell opportunities.
• Collaborate with sales and customer success to ensure a seamless customer experience.

Lightcast is a global leader in labor market insights, helping organizations understand and leverage workforce data. With offices in the US, UK, Europe, and India, the company values diversity and encourages authenticity.

• Own the full customer lifecycle including onboarding, adoption, expansion, and renewals.
• Achieve retention, growth, and customer satisfaction goals.
• Collaborate with the new sales team and other internal teams to serve as trusted advisors.

Wayvia uses AI and data to help top brands shape the future of commerce. The team is curious, collaborative, and focused on solving new challenges.

• Drive incremental revenue and product adoption by serving as a strategic, consultative partner to key accounts.
• Manage a portfolio of accounts, develop Customer Success Plans, and close complex deals with executive stakeholders.
• Collaborate cross-functionally and use data-driven strategies to maximize customer satisfaction and revenue growth.

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. With over 4,500 employees worldwide, we foster a people-first, AI-driven culture focused on making a real impact.

• Serve as a trusted advisor to key accounts and support new client onboarding.
• Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
• Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.

Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.

• Own net retention and top-account health for our top merchants, including saves and expansion.
• Build the key-accounts motion: segmentation, engagement cadences, risk detection, and save playbooks.
• Act as a player/builder/peer-coach, carrying relationships, shaping strategy, and raising the commercial ceiling of the team.

Smile.io is the world's largest loyalty platform, providing reward programs for ecommerce brands. With over 100,000 brands and 500 million customers, it is a remote-first company built on trust, ownership, and continuous improvement.

• Build and maintain strong relationships with business partners.
• Conduct negotiations, sign agreements, and optimize promotional campaigns.
• Prepare reports, deliver KPIs, and collaborate with internal departments.

Barbara Bang is a game studio focused on providing top-notch service and brand experience. They are a remote-first company with a supportive team and transparent communication culture.

• Serve as the primary point of contact for a portfolio of customers, managing day-to-day operational needs and ensuring smooth program execution.
• Document and improve operational processes, create templates and playbooks, and support senior Account Managers with customer-facing materials.
• Perform data analysis to surface customer trends and program health metrics, partnering with cross-functional teams to resolve issues.

Marqeta is a leader in the fintech space, redefining financial services and embedded finance. The company is growing fast and values a collaborative, inclusive culture with a focus on innovation and customer success.

• Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
• Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
• Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.

Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.

• Orchestrate delivery of forward-thinking insights by coordinating internal teams and resources under the Strategic Account Director.
• Act as point of contact for clients, aligning resources to execute campaigns and initiatives.
• Analyze ZMP data to identify trends and actionable recommendations for improvement.

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that uses AI and consumer signals to help marketers acquire, grow, and retain customers. Founded in 2007 and headquartered in New York City, the company has offices worldwide and emphasizes a culture of trust and belonging.

• Own the relationship with key stakeholders including executive sponsors for value amplification.
• Own retention and renewal outcomes by proactively managing health and risk.
• Drive growth by identifying expansion signals and building business-value cases.

Conexiom provides an Intelligent Order Automation platform powered by CoreAI to eliminate manual work for manufacturers and distributors. With over 20 years of innovation and a Microsoft Azure foundation, they build inclusive culture and trusted products.

• Manage a dedicated portfolio of brand accounts with a focus on long-term retention, satisfaction, and partnership growth.
• Develop and execute tailored success plans for each account, driving product adoption and monitoring health signals.
• Serve as the primary long-term point of contact for partners, conducting business reviews and coordinating cross-functional resolutions.

Nabis is the world's leading licensed cannabis wholesale platform, operating the largest portfolio of cannabis brands across California and New York. Backed by Y Combinator and prominent investors, they are scaling the cannabis supply chain with technology and have a growing team.

• Manage a portfolio of customers through scaled engagement programs to drive adoption, retention, and expansion.
• Lead onboarding and ongoing success, coaching champions and facilitating training sessions.
• Use data and customer health insights to prioritize high-value activities, reduce churn, and identify upsell opportunities.

They are a fast-growing global software organization providing customer success and operational solutions. Their culture emphasizes continuous improvement, ownership, trust, and personal development.

• Own the success, retention, and growth of a portfolio of health plan clients.
• Lead recurring client meetings, executive business reviews, and performance discussions.
• Identify client risks, performance gaps, and emerging needs, and drive plans to address them.

Papa provides vital social support by pairing older adults and families with companions to reduce loneliness and improve health. Backed by top investors, Papa is a people-first company with a culture focused on community and belonging.

• Drive growth from existing customers through upselling and cross-selling, meeting individual quotas.
• Manage the full sales cycle, develop relationships, and deliver consultative sales presentations.
• Collaborate cross-functionally with Marketing, Product, and Customer Success teams to optimize customer experience.

Qualio is a unified quality and compliance management platform helping regulated organizations get products to market faster. The team is all-remote, distributed across North America, Europe, and Australia.

• Manage a portfolio of SMB customers, building long-term relationships and driving adoption.
• Conduct regular check-ins to assess satisfaction and guide customers through challenges.
• Identify upsell and renewal opportunities while acting as the voice of the customer internally.

This partner company provides technology solutions and customer success services to small and medium-sized businesses. They foster a collaborative, people-first culture with autonomy and opportunities for growth.