Take inbound calls from patients, providers, and members, handling everything from routine questions to emergent situations.
Support members with insurance needs, including changing primary care physicians, locating urgent care clinics, and getting prescription authorizations.
Provide 24/7 Triage Support and assign priority for a Registered Nurse to deliver health advice.
Carenet Health pioneers advancements across the healthcare consumer journey, interacting with 1 in 3 Americans daily to deliver positive healthcare experiences and improve outcomes. For over 30 years, the company has combined clinical expertise with data-driven technology, fostering a collaborative and innovative culture that empowers growth through trust, opportunity, and accountability.
Serve as a primary point of contact for member inquiries through phone, chat, and other channels, providing compassionate and efficient support.
Coordinate complex scheduling, care workflows, and urgent requests while partnering with clinical providers and operations teams.
Build trust through empathetic communication, accurate documentation, and thoughtful problem solving to ensure a seamless care experience.
Tia is building a new model for women's healthcare that integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings. The company is a Series D venture-backed organization trusted by over 120,000 women across four markets, with a culture focused on excellence and continuous improvement.
Communicate with patients regarding appointments, treatment plans, and follow-ups.
Coordinate patient care between providers, specialists, and insurance companies.
Maintain accurate and confidential patient records in EHR/EMR systems.
SnappyCX provides remote clinical care coordination and administrative support to U.S.-based healthcare practices. The company values independence and professionalism, with a small, distributed team focused on HIPAA compliance and patient-centered care.
Conduct patient outreach and engagement via text and phone for chronic care management patients.
Document patient interactions and ensure compliance with Medicare CCM billing requirements.
Coordinate care between patients, providers, and healthcare partners, supporting care transitions and referrals.
Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic approach. They are committed to improving outcomes and quality of life for patients with kidney disease while fostering an innovative, evolving environment for employees.
Act as the primary point of contact for patients and providers, handling questions, scheduling, and documentation with empathy and professionalism.
Resolve patient and provider issues, escalate complex concerns, and coordinate care activities to ensure seamless support.
Track data and trends from support interactions to improve processes and serve as the voice of the patient.
Seven Starling is a leading virtual provider of women's behavioral health services supporting every stage of motherhood. They partner with OBGYN clinics and health plans across the country, and their culture values compassionate care and operational excellence.
Provide empathetic, high-touch support to patients by answering non-clinical questions and guiding them through their care experience.
Support providers with administrative tasks in the Care Center, triaging and resolving patient messages accurately and efficiently.
Partner with clinical, pharmacy, insurance, and operations teams to navigate complex patient situations and deliver clear next steps.
Ro is a direct-to-patient healthcare company offering nationwide telehealth, labs, and pharmacy services to help patients achieve their health goals. Since 2017, Ro has served millions of patients across the US and is consistently recognized as a top workplace in healthcare, earning honors from Fortune, Great Place to Work, and PEOPLE.
Address patient and DPOA inquiries via phone and patient portal, and assist with scheduling follow-up appointments.
Manage electronic health records, maintain patient rosters, and facilitate provider orders and prior authorizations.
Collaborate with the Curana interdisciplinary care team and handle incoming calls professionally.
Curana Health is a national leader in value-based care for senior living, offering on-site primary care and Medicare Advantage plans. Founded in 2021, it has grown to serve 200,000+ seniors in 1,500+ communities, with a team of 1,000+ clinicians and staff, ranking #147 on the Inc. 5000.
Serve as primary operational contact for providers, troubleshooting EHR and scheduling platform issues.
Coordinate provider onboarding, offboarding, and documentation workflows for efficient clinical operations.
Manage month-end close reporting, track outstanding notes, and escalate clinical or billing issues to appropriate teams.
Marvin Behavioral Health is a healthcare company providing behavioral health services through a remote care model. The company values diversity and inclusion and supports its team with benefits such as unlimited PTO and equity.
Conduct patient screening calls and serve as the first point of contact for mental health and brain health services.
Coordinate care by scheduling appointments, navigating insurance coverage, and documenting interactions in EHR.
Collaborate with clinicians and care teams to support treatment planning, discharge, and patient follow-up.
Salma Health is transforming mental and neurological brain healthcare into a comprehensive, end-to-end system. We are a dedicated team working in a fast-paced, evolving clinical setting to deliver coordinated, compassionate care.
Provide warm client interactions, manage phone triage, and schedule/reschedule appointments.
Collect insurance information, verify benefits, and manage copays and payment balances.
Answer client questions and stay organized in a fast-paced, collaborative environment.
Diana Health is a network of modern women's health practices partnering with hospitals to reimagine maternity and women's healthcare. Our interdisciplinary team shares a commitment to transform women's health and fosters a collaborative, growth-oriented culture.
Serve as the first point of contact for patients in person and by phone, delivering excellent customer service.
Process new orders, verify insurance, obtain authorizations, and gather documentation for accurate billing.
Perform data entry, collect payments, and make outbound satisfaction calls to patients and referrals.
Accendra Health makes essential healthcare products and services accessible outside traditional settings. With over 6,000 teammates in 250+ locations under Apria and Byram Healthcare, it offers meaningful work focused on personalized, long-term care.
Complete administrative tasks for medical staff, including data entry, faxing, scheduling, and record collection.
Maintain and update patient medical records, entering vital signs and uploading documents into the EMR.
Coordinate care with outside providers and work cross-functionally to ensure outstanding patient support.
Equip is the leading virtual, evidence-based eating disorder treatment program. Founded in 2019, it is a fully virtual company with a passionate, diverse team, and was named one of the most influential companies of 2023.
Guide patients through onboarding for at-home sleep testing and oral appliance treatment with a caseload of 100+.
Serve as primary contact, managing proactive outreach, inbound support, and documentation via phone, SMS, and email.
Collaborate with teams to resolve issues, handle sensitive concerns, and protect patient privacy.
The hiring partner provides at-home sleep testing and oral appliance treatment, focusing on patient-centered care. It is a structured, high-volume environment that values empathy, accuracy, and privacy, with a supportive contractor community.
Provide clinical support to providers, including virtual patient rooming, history collection, and visit preparation for neurology appointments.
Perform standardized clinical assessments, review medical records, and coordinate testing, referrals, and communication with care teams.
Help patients navigate insurance, billing, and treatment requirements while escalating urgent concerns to providers.
This partner company provides coordinated virtual care for patients with complex neurological conditions. The culture is collaborative, fast-moving, and remote-first, focused on making a meaningful impact in healthcare.
Serve as the first point of contact, greeting patients and handling inbound calls.
Verify insurance, update demographics, and register patients in EMR (EPIC).
Document patient concerns, triage messages, and escalate emergent issues promptly.
U.S. Urology Partners provides urology and specialty services, including surgery and cancer treatment. It has over 50 offices across the East Coast and Midwest, with values of compassion, collaboration, respect, and accountability.
Provide education and self-management support based on the patient's unique learning style, and coordinate care as an advocate and resource.
Conduct comprehensive assessments of medical, behavioral, pharmaceutical, and social needs, and collaborate with the care team to design care plans.
Support population health initiatives and measure quality outcomes to reduce unnecessary utilization and improve patient health.
Aledade PBC empowers independent primary care by creating value-based contracts and flipping the script on fee-for-service. Founded in 2014, it is the largest network of independent primary care in the country, with a remote-first, collaborative, and inclusive culture.
Conduct high-volume outbound calls to schedule patients for services like mammograms, bone density screenings, and primary care visits.
Coordinate care end-to-end and connect patients to community resources addressing social determinants of health barriers.
Manage multiple workflows with accurate documentation and collaborate across teams to ensure seamless patient experiences.
Sprinter Health is building the clinical and technological infrastructure to expand access to healthcare by delivering care at home powered by technology. They are a rapidly growing team backed by prominent VCs and led by former executives from Google, Facebook, LabCorp, and Disney, with a culture that values flexibility, humility, and humor.
Support scheduling and reminder calls for Complex Care Navigators and collaborate with health plan clinicians.
Ensure proper documentation of patient contacts and assist with non-clinical operational tasks.
Deliver a patient-centered experience by answering patient calls and resolving escalated issues empathetically.
Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. Their interdisciplinary care teams focus on alleviating symptoms and improving quality of life, and they pride themselves on a dynamic, inclusive, and mission-driven culture.
Engage prospective patients via phone, email, and SMS to guide them through at-home sleep apnea testing and treatment options.
Conduct consultative sales and follow-up activities to address patient concerns and drive conversion toward testing or treatment.
Maintain accurate CRM records, track patient progress, and collaborate with clinical and support teams to ensure compliance and quality.
20four7VA connects businesses with offshore independent contractors for remote support services, primarily in developed markets. It offers competitive rates, weekly payments, free training, and a supportive community for its contractors.