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• You'll serve as the day-to-day point of contact for assigned districts, building trusted relationships with transportation directors and district staff.
• You'll build and deliver business reviews, launch decks, and board presentations that clearly communicate performance, progress, and next steps.
• You'll partner daily with regional Operations and yard leaders to turn district requests and commitments into action and confirm completion.

Zūm revolutionizes mass mobility with its Connected Mobility Experience system that connects and coordinates people, vehicles, and operations in real time. Over 7,500 schools rely on Zūm CMX, and the company has been recognized by Fast Company, CNBC, and the World Economic Forum, with backing from Sequoia Capital, GIC, TPG, and Softbank.

• Answer customer questions by phone, email, chat, and web accurately and courteously.
• Resolve issues on first contact, escalate complex cases, and document every interaction in Zendesk.
• Follow CTrides service standards, attend training, and support teammates to meet customer expectations.

We are the world's trusted infrastructure consulting firm, partnering with clients to solve complex challenges in water, environment, energy, transportation and buildings. Our global team of over 50,000 professionals delivers projects that create a positive and tangible impact around the world.

• Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
• Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
• Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.

Thrive Communities LLC is a property management partner delivering exceptional results for clients and enhancing resident quality of life. They foster great service, collaboration, and professional growth in an inclusive environment.

• Manage service delivery and preventive maintenance scheduling for assigned customer accounts.
• Coordinate customer support, invoicing, contract renewals, and account documentation.
• Proactively communicate with customers and internal teams to resolve issues and strengthen partnerships.

This company provides service coordination and customer account management, ensuring reliable service delivery and customer satisfaction for assigned accounts. The workplace values collaboration, accountability, and professional development in a customer-focused environment.

• Support Senior Client Success teams in managing Fortune 100 client relationships and account expansion strategies.
• Execute engagement and delivery strategies for online and in-person training programs, tracking success through learning and sentiment metrics.
• Own meeting summaries, document program costs, and create delivery reports with qualitative and quantitative data.

General Assembly offers experiential education in web development, data, design, business, and more, online and globally. With 60,000 alumni and 21,000 employees at elite companies trained, GA is a leader in transforming careers and teams for the future of work.

• Prepare, review, and process accurate customer invoices and billing records.
• Research billing discrepancies, resolve routine issues, and escalate complex concerns.
• Collaborate with Finance, Operations, Support, and Sales to answer billing questions and improve processes.

Roadie is a logistics and delivery platform that helps businesses manage modern retail delivery with unmatched coverage and flexibility. As a UPS company, it operates a network of more than 310,000 independent drivers across the U.S., reaching 97% of households.

• Coordinate Large Scale project shipments from import through delivery to customer sites
• Enter and track shipments in the Transportation Management System (TMS) and resolve transit issues
• Serve as liaison between customers, carriers, and third-party logistics partners to keep shipments on schedule

SMA America is the U.S. subsidiary of SMA Solar Technology AG, developing solar inverter technology for residential, commercial, and utility-scale systems. With over 1,500 patents and a presence in 190 countries, the company fosters a culture of autonomy, open leadership, and genuine teamwork.

• Manage student invoicing, credits, and account records using Excel templates and trackers.
• Handle student communication, onboarding, and coordination with financial management services.
• Perform administrative duties and provide light social media marketing support during downtime.

20four7VA is a global virtual assistant provider connecting skilled offshore contractors with clients in developed markets. They offer a vibrant community with free training, support, and upskilling opportunities.

• Respond to client requests by email, phone, and video.
• Track renewals, service changes, and open items for each account.
• Coordinate with internal teams and keep account records organized in CRM.

Elevate Reach manages B2B client relationships and ensures account promises are kept through coordination and follow-through. The team is fully remote, and the company emphasizes hands-on training, growth into account management, and a flexible schedule.

• Manage day-to-day operations of a Tier 1 contact center supporting multiple clients' loyalty programs via phone, email, and chat.
• Translate strategic goals into tactical deliverables while meeting service level and customer satisfaction targets.
• Coach and develop supervisory staff, conduct calibration sessions, and ensure consistent agent/customer interactions.

Kobie is a loyalty solutions provider that helps brands build lasting emotional connections with their consumers through strategy-led technology. Named a Top Workplace in the USA, the company fosters a collaborative, growth-focused culture where every team member is a leader.

• Support day-to-day accounting operations including cash applications, account reconciliations, and accounts receivable activities.
• Accurately process customer payments across multiple payment methods and resolve discrepancies to maintain accurate financial records.
• Prepare journal entries in NetSuite, assist with month-end closing, and contribute to process improvements.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, the company fosters a collaborative, tech-forward culture focused on improving patient care.

• Manage customer relationships to drive utilization of GHX Managed Services and ensure retention and satisfaction.
• Lead implementation of managed services solutions, coordinating with cross-functional teams for successful projects.
• Monitor customer performance metrics, resolve issues, and mentor team members to improve service delivery.

GHX is a healthcare business and data automation company that helps providers, manufacturers, and distributors improve supply chain efficiency and reduce costs through cloud-based technology. Privately owned and headquartered in Colorado, GHX employs more than 1,000 people across the US, Canada, and Europe.

• Provide customer support to nonprofits, schools, and libraries across multiple channels and work each issue through resolution.
• Onboard new accounts, train customers on products and services, and process orders and account transactions.
• Document workflows in CRM, track key metrics, and prepare reports for the Senior Manager of Operations.

Mission Telecom is a nonprofit wireless broadband provider and grantmaking foundation that partners with nonprofits, schools, and libraries to close the digital divide. The company fosters an environment of innovation, collaboration, and purpose-driven work.

• Coordinate purchase orders, shipments, and compliance documents for B2B merchants.
• Work with Operations, Merchant Success, and transportation partners to resolve issues quickly.
• Manage shipping labels, BOLs, and error reporting to ensure accurate, timely deliveries.

The company provides B2B fulfillment and supply chain coordination services for merchants, ensuring timely deliveries and compliance. It offers a fast-paced, performance-driven culture with a focus on collaboration and continuous improvement.

• Cultivate and maintain strong customer relationships post-sale, acting as the customer's advocate and champion throughout the journey.
• Guide customers through onboarding, training, and account management, coordinating with internal teams and dealers for a smooth transition to electric school buses.
• Use data analysis to identify improvements, resolve issues, and drive customer satisfaction and retention.

Highland Electric Fleets provides Electrification-as-a-Service to make electric fleets accessible and affordable, partnering with school districts, municipalities, and fleet operators. Founded in 2019, the company is North America's leading EaaS provider and serves as the Official Electric School Bus Provider of the LA28 Olympic and Paralympic Games.

• Build and maintain strong relationships with BPM customers to drive long-term success
• Educate customers on best practices and resources to simplify adoption and align expectations
• Collaborate with internal teams to improve the customer experience and drive retention

ConstructConnect provides construction information and software solutions, including the MasterSpec product. The Customer Success division emphasizes technical support, training, and teamwork to ensure consistent high levels of customer satisfaction.

• Process and manage customer orders, especially for book products, ensuring accuracy and timely completion.
• Serve as a customer service contact, responding to inquiries by phone and email with professional solutions.
• Analyze operational reports, identify trends, and support continuous improvement initiatives.

The employer is a partner company focused on customer success and order management, serving clients with products such as books. They foster a collaborative, performance-driven culture with flexible working arrangements and comprehensive employee benefits.

• Contact healthcare providers to obtain and verify required medical record documentation.
• Respond to telephone and written inquiries promptly and professionally, resolving issues efficiently.
• Serve as a liaison between providers and internal departments while processing and validating received records.

Empower AI provides AI-powered solutions for federal government agencies, focusing on health, defense, and civilian missions. Headquartered in Reston, Va., the company has three decades of experience and is recognized as a 2024 Military Friendly Employer, supporting a diverse and veteran-friendly workforce.

• Serve as the primary contact for incoming patient inquiries, guiding families through the enrollment process with a warm, patient-centered approach.
• Manage enrollment documentation, scheduling, and system updates across Salesforce and Athena to ensure timely and accurate processing.
• Collaborate with scheduling teams and providers to support families, demonstrate excellent communication, and meet service level agreements.

Cortica is a rapidly growing healthcare company pioneering effective treatment methods for children with neurodevelopmental differences. The team is mission-driven, celebrates diversity, and fosters an inclusive, collaborative culture where every member contributes to the vision of cultivating the full potential of every child.

• Oversee day-to-day call center operations and business planning, ensuring staff safety, operational efficiency, and service quality.
• Assume accountability for delivering value-added operations management services for approximately 500-1,000 agents.
• Develop and implement operational practices that promote high employee morale and strong employer-employee-client relationships.

TP is a leading global provider of digital business services, partnering with prominent brands to optimize operations through technology and sustainable practices. With a global workforce of 500,000 across 300 languages, TP promotes a culture of inclusion and diversity with limitless career advancement.