Deliver friendly, knowledgeable phone, email, and chat support to customers.
Guide customers through product features, troubleshooting, and best practices.
Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues.
Skimmer modernizes the pool and spa service industry with a SaaS platform used by over 6,000 pool pros. We are a private equity–backed, fast-growing company with a collaborative, ego-free culture of big thinkers.
Communicate with global Lush customers via phone, chat, text, and email, handling feedback and resolving issues.
Drive sales through product recommendations and educate customers on brand values like Fighting Animal Testing.
Meet service levels and deliver a world-class customer experience by listening attentively and solving problems.
Lush Cosmetics creates fresh, handmade cosmetics while fighting animal testing and promoting ethical buying. As a growing business with a global team, they value staff who adapt and evolve, fostering a culture of inclusion and purpose.
Manage a specific group of FOLIO customers, acting as primary support and relationship manager while ensuring SLA compliance.
Collaborate with internal teams to communicate customer needs, prioritize issues, and advocate for solutions.
Refine service delivery models and develop internal training to maintain up-to-date documentation and support.
EBSCO Information Services delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs of end-users. Headquartered in Ipswich, MA, the company employs more than 2,700 people worldwide, embracing hybrid or remote work models with a culture of innovation and forward-thinking strategies.
Ensure timely, efficient peer review of all submissions and resolve escalated queries from vendors and colleagues.
Troubleshoot persistent manuscript or system issues, providing expertise and recommending workflow improvements.
Contribute to operations projects and serve as daily liaison with vendor representatives, monitoring performance against KPIs.
PLOS is a catalyst in open science, publishing research to enable learning and reuse of scientific knowledge. The company is supported by a highly skilled global in-house team and values diversity and inclusion.
Provide support to customers via phone, email, and live chat while managing orders and returns.
Maintain customer records, resolve incidents efficiently, and assist with shipping labels.
Optimize the customer experience department by improving processes and communicating seller needs.
Max Retail is a cutting-edge technology platform that enables independent retailers and brands to sell excess inventory online. As a startup, we are empowering partners with tools to thrive in a competitive market.
Serve as primary point of contact for administrative care support inquiries via phone, email, and chat.
Assist students with navigating online portals, activating care, scheduling appointments, and continuity of care.
Collaborate with clinical providers, technical support, and internal teams to resolve complex issues.
Mantra Health is a digital mental health provider making evidence-based care accessible to students. With over 1.3 million students served across 150+ colleges and $34M raised, they are an ambitious, action-oriented team.
Manage support ticket backlog and provide timely rostering support to users.
Handle manual user additions, license assignments, and quality checks in Salesforce.
Troubleshoot data imports and assist with demo account setup.
Wayfinder, founded at Stanford d.school, develops future-readiness curriculum for K-12 education to help students build meaningful lives. The company is a small but growing team of motivated staff committed to purpose-driven work, inclusion, and doubling its impact annually.
Provide top-notch customer service via phone, email, and chat to Lively account holders.
Solve complex tasks related to all Lively products with accuracy and empathy.
Generate bug reports and handle data reconciliation through Jira.
Lively offers modern HSA and benefit solutions using user-centric design and technology. It is a remote-first company headquartered in San Francisco with employees across the US.
Deliver fast, accurate, and empathetic support across chat, voice, and email.
Resolve shift, payment, onboarding, and platform-related issues in real time.
Investigate cases using tools like Zendesk and Salesforce while maintaining clear documentation.
Clipboard runs an app-based marketplace connecting healthcare professionals with workplaces needing staff, enabling financial stability for workers and care for millions across the U.S. Founded in 2016, the company is a remote-first team of over 1,000 people, has been profitable since 2022, and is the leader in Long-Term Care staffing.
Audit upcoming trips for accuracy and completeness before service.
Respond to phone calls and emails from transportation providers to resolve operational issues.
Source and secure last-minute transportation providers to maintain service commitments.
CharterUP transforms the group transportation market with an AI-native platform for charter, shuttle, and autonomous vehicle operations. Trusted by Fortune 500 companies, it operates as a remote-first, high-growth startup with a tech hub in Austin, TX.
Help customers define their goals, discuss new solutions, and resolve product issues.
Actively create and maintain knowledge base, customer resources, and support materials.
Work closely with the development team to articulate customer ideas and questions.
Symplicity creates innovative technology solutions for post-secondary institutions, helping companies find talent and students start their careers. They are Great Place To Work certified and offer a balanced culture with wellness activities, team-building, and staff meals.
Support recurring reporting and operational workflows to ensure timely delivery.
Schedule meetings, user interviews, and stakeholder check-ins to keep projects on track.
Maintain organized documentation, track action items, and assist with cross-functional coordination.
Wpromote is a digital marketing agency recognized as a Best Place to Work by Ad Age and Glassdoor. They focus on building an inclusive work environment and offer flexible schedules, unlimited PTO, and comprehensive benefits.
Assist customers by phone, email, and text with questions and service needs.
Provide knowledgeable, friendly support and guidance to resolve concerns.
Maintain customer records, follow up on requests, and support business goals.
The company specializes in customer support and client relations, helping customers with questions and service needs. It is a small organization that values professionalism, reliability, and a positive team environment.
Manage logistics and administrative processes for training demos and university webinars.
Coordinate device shipments, schedule appointments, and handle inbound leads for educational programs.
Provide exceptional customer service and support educational events and outreach.
Lingraphica is a mission-driven organization that provides speech-generating devices to improve communication for people with aphasia and other impairments. With a fast-paced, goal-oriented culture, we look for candidates who share our commitment to helping individuals on their communication journey.
Own the full recruitment lifecycle for temporary/seasonal roles, managing job postings, resume review, scheduling, and candidate communications.
Ensure an empathetic and transparent candidate experience from application to decision, and project manage onboarding and offboarding for seasonal staff.
Support daily operations with high-priority tasks, maintain data integrity across HR and recruiting tech stack, and partner on special projects with the Operations team and CEO office.
Civitech is a public benefit corporation dedicated to creating a fairer and more equitable democracy by building tools and infrastructure to increase civic participation. Since its founding in 2019, over 500 partners have utilized Civitech’s tools to reach tens of millions of voters, and the team values integrity, collaboration, and bold change.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Support research on misuse of Turnitin products and take action to halt offending accounts.
Analyze misuse reports to identify anomalies and unauthorized activities.
Work with teams to detect essay mills and improve identification of misuse cases.
Turnitin is a recognized innovator in global education, partnering with educators and institutions to develop learning integrity solutions. With over 16,000 academic institutions using their services in more than 185 countries, they offer a remote-first culture and a comprehensive benefits package.
Provide customer support through Slack, email, and virtual meetings with a solutions-focused approach.
Manage and maintain the Nurture Library to ensure resources are organized and up-to-date.
Monitor performance data to deliver insights and recommend process improvements.
Nurture, a Pushpay company, is a pastoral care platform helping churches shepherd their people through technology. Pushpay has 550 teammates supporting over 10,000 customers and has processed over $15 billion in charitable giving, growing rapidly.
Serve as a key point of contact for customer inquiries, coordinating inbound communications and providing retail channel support.
Assist with digital job site review processes and execute Salesforce processes and procedures.
Develop technical knowledge and customer-facing expertise while supporting departmental and company objectives.
Stego is a company that provides building materials and solutions, fostering a collaborative and growth-minded culture. It employs a team that values employee well-being and development, offering a supportive environment.
Ensure same-day, accurate event entry for school events in GoFan HQ or via CSV imports.
Maintain high-quality data standards with complete and correctly formatted records.
Organize and track incoming requests to prevent missed or unresolved entries.
PlayOn builds technology for high school athletics, offering ticketing, streaming, fundraising, and more through GoFan, NFHS Network, and MaxPreps. They are a growth-stage company backed by KKR, with a culture of accountability and collaboration.