Be the voice of the customer and drive value realization by helping customers achieve their desired outcomes.
Increase product adoption through success planning and proactive engagement, identifying upsell opportunities with Sales.
Manage risk and retention, lead executive reviews, and ensure customer goals are communicated across internal teams.
Unit4 is a cloud company redefining Enterprise Resource Planning (ERP) for mid-market people-centric organizations. With over 40 years of heritage, they are an agile, fast-growing company with a people-first culture built on trust and accountability.
Lead, coach, and develop a team of Customer Success Managers across EMEA.
Ensure customers derive measurable value from Constructor's product through successful onboarding and ongoing optimization.
Drive high standards of customer experience and implement scalable processes to support team growth.
Constructor provides a next-generation platform for search and discovery in ecommerce, optimizing for revenue, conversion rate, and profit using in-house transformers and generative LLMs. It is a U.S.-based company founded in 2019, powering over 1 billion queries daily across 150 languages and serving clients like Sephora and Under Armour, with a passionate, remote-first team.
Architect and implement Creatio CRM solutions tailored to complex client business requirements.
Lead system integrations between Creatio and client enterprise systems to ensure clean data flows and optimal workflows.
Coach and mentor junior consultants on Creatio best practices and implementation standards.
SM is a Creatio-first Premier Partner, providing high-level implementations for North American financial services clients. They are a boutique firm with an expert team and foster a diverse, inclusive culture with continuous learning support.
You will own customer retention across your portfolio, managing renewals and collaborating with Account Managers on QBRs and growth opportunities.
You will drive product adoption and account growth by leading training, best practices, and embedding Brandwatch into customer workflows.
You will act as a trusted advisor, building relationships with executive stakeholders and ensuring customers achieve business outcomes.
We are the global leader in consumer and media intelligence, engagement, and communication solutions, equipping PR, marketing, and social media professionals with data-driven tools. With over 75,000 companies and 84% of the Fortune 500 as clients, we foster an inclusive culture where employees can be their authentic selves and perform at their best.
Act as the strategic advisor for a portfolio of 50-60 mid-market customers, guiding them from onboarding through long-term adoption.
Build deep customer understanding and translate goals into measurable success plans, driving commercial outcomes across your book.
Partner with Account Management, Support, Product, and Engineering to ensure customer value realization, while advocating for customer feedback internally.
Customer.io helps over 9,000 companies send automated, behavioral-based messages like emails and push notifications. The company values empathy and transparency, with a focus on taking care of its people.
Own a portfolio of enterprise customers, driving platform engagement and satisfaction through Success Plans and QBRs.
Monitor customer KPIs and needs to ensure maximum value delivery and adoption of new features.
Act as technical product expert, providing training and troubleshooting, and representing customer feedback internally.
Urbantz provides a SaaS platform for last-mile delivery management, helping enterprises cut complexity and improve sustainability. With over 100 brands and rapid growth since 2015, Deloitte ranked them third in the Technology Fast 50 list in 2020, and they foster a diverse, collaborative culture.
Manage and grow a portfolio of enterprise customer relationships across Europe.
Act as a trusted advisor, identifying upselling and cross-selling opportunities.
Deliver product demonstrations and collaborate with cross-functional teams to drive customer success.
The company provides enterprise solutions and services to clients across Europe. It operates with a remote-first, collaborative culture and values innovation and professional growth.
Serve as a trusted advisor to clients post-sale, ensuring measurable value and success.
Collaborate cross-functionally with sales, product, and technical teams to drive client growth.
Track success metrics like adoption, renewals, and churn to improve customer health.
Xsolla is a global commerce company providing tools and services to help video game developers fund, distribute, market, and monetize their games. With over 1,500+ game developer partners, they are headquartered in Los Angeles and focus on supporting indie to AAA studios.
Own the customer life cycle post-sales, ensuring satisfaction and adoption for a book of business.
Manage renewals for 400+ customers, including pricing negotiations.
Partner with Sales to drive expansion and cross-sell opportunities.
Superhuman is an AI productivity platform that integrates with over 1 million applications and websites to help people eliminate busywork. Founded in 2009, the company empowers over 40 million individuals, 50,000 organizations, and 3,000 educational institutions worldwide.
Collaborate with Sales Executives to drive pipeline growth across EU regions through personalized outreach to stakeholders.
Become a product expert and articulate the value of respond.io's solutions to potential clients effectively.
Maintain meticulous records of interactions in CRM and help build scalable demand generation campaigns based on data-driven insights.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls, and email in one place. Trusted by businesses in over 127 countries, the company operates as a globally distributed team with a diverse and inclusive culture.
Own the complete post-sales customer journey, including onboarding, relationship management, and ongoing support.
Guide customers through complex workflows and coordinate between customers, design teams, and production partners.
Manage a portfolio of accounts, identify growth opportunities, and proactively resolve issues.
The company is a partner organization that helps customers navigate custom product development journeys. They operate in a fully remote, global environment with a collaborative culture focused on customer success and innovation.
Own and manage a portfolio of 50–60 customers across EMEA, building trusted relationships and driving retention.
Proactively identify risks and upsell opportunities, coordinating with internal teams to ensure seamless customer experience.
Bring customer insights back to improve products and processes, working independently in a fast-moving remote environment.
Remote People builds infrastructure for borderless teams, handling global payroll, benefits, taxes, and compliance. They are a growing international company committed to diversity and enabling people to work from anywhere.
Build and maintain strong, long-lasting client relationships
Ensure timely and successful delivery of solutions according to client needs and objectives
Communicate progress of monthly and quarterly initiatives to internal and external stakeholders
INFUSE is a demand generation company providing solutions to B2B organizations. With a global team operating across more than 60 countries, the company has been recognized multiple times on the Inc. 5000 list and has received over 60 industry awards.
Manage full onboarding of new clients including businesses and tax advisors to ensure rapid value realization.
Act as primary point of contact for existing clients, nurturing relationships and identifying upsell opportunities.
Conduct regular health checks and reviews to maximize satisfaction and retention, proactively preventing churn.
Pennylane is a fast-growing fintech that builds a financial operating system for small and medium businesses and tax advisors. With 900 employees across Europe, they foster a remote-friendly culture and have been rated 4.6/5 on Glassdoor.
Serve as the trusted advisor and liaison between clients and internal teams to manage requests and resolve issues.
Provide timely, results-based customer service through phone and Zendesk ticketing, triaging and escalating as needed.
Track key performance indicators like satisfaction, retention, and revenue growth to drive client success.
Enumerate is a software company that provides community association management solutions. They cultivate a collaborative, client-focused culture dedicated to delivering exceptional service.
Conduct consultative sales conversations and manage the full sales cycle from discovery through close.
Present tailored marketing solutions, manage proposals, and negotiate agreements.
Maintain an organized sales pipeline and consistently achieve revenue goals.
They are a fast-growing marketing services company that helps businesses generate demand through content marketing, social media, and inbound/outbound lead generation. They are expanding their sales team after a recent rebrand and significant client growth.
Drive revenue growth by proactively seeking new opportunities and managing the full sales cycle from discovery to close.
Educate potential customers on the value of respond.io and provide tailored solution recommendations based on their business needs.
Manage multiple customer relationships, handle inbound inquiries, and collaborate cross-functionally to align product and marketing with customer feedback.
Respond.io is an AI-powered business messaging platform that helps companies manage customer conversations across chat, calls and email in one place. The company operates as a globally distributed team with a diverse and inclusive culture, trusted by businesses in over 127 countries.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.
Serve as a trusted advisor to key accounts and support new client onboarding.
Generate accurate quotes, oversee contract negotiations, and coordinate delivery schedules.
Collaborate cross-functionally to ensure on-time order delivery and escalate risks as needed.
Myriad360 is a technology solutions provider that challenges employees to achieve great things. They are consistently recognized as a best place to work, with an inclusive culture and engaged leadership.