Source Job

• Lead live onboarding and training sessions with customers via video calls, configuring the system in real time based on their workflows.
• Work behind the scenes to configure accounts accurately and completely before customers log in, including setting up schedules, rules, forms, and permissions.
• Coordinate with Customer Success and other teams to ensure smooth handoffs and that accounts are fully ready for daily operations immediately.

Connecteam is a SaaS platform that helps non-technical, frontline businesses manage their workforce in one place. SD Solutions is a staffing company operating globally, and this role involves delivering customer onboarding and configuration support for Connecteam.

• Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
• Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
• Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.

12twenty is an enterprise level talent acquisition platform connecting the world's largest employers with students and alumni from top business schools and other graduate level institutions. The company offers competitive salary and stock options and has a team that embodies a passion for continuous improvement and collaboration.

• Lead the full implementation lifecycle for enterprise clients, from kickoff to adoption, including platform configuration and user training.
• Facilitate discovery workshops and executive-level engagements with senior HR and IT leaders to drive adoption.
• Manage a portfolio of concurrent implementations, ensuring momentum and quality across workstreams.

HR Acuity is the leading provider of employee relations case management and investigation software, helping organizations standardize workplace issue reporting and investigation. This fast-growing, innovative company embraces a fully engaged mindset and fosters an inclusive, diverse workplace.

• Lead end-to-end implementation projects for new and existing customers, ensuring successful deployment and adoption of Swiftly's SaaS solutions.
• Provide technical guidance on data migration, system integrations, and data quality validation, including working with GTFS, AVL, and GPS feeds.
• Collaborate with cross-functional teams to drive platform adoption and deliver exceptional customer experiences.

Swiftly is a transit data platform that helps cities improve public transit efficiency. With over 200 agency clients, the company has a mission-driven culture focused on real-world impact.

• Act as the primary liaison between Cority and clients, leading project implementations including configuration, training, and testing.
• Collaborate with project managers and technical consultants to meet utilization targets and ensure timely project delivery.
• Build trust with clients, stay current on product features, and support cross-functional teams to drive successful outcomes.

Cority provides an EHS+ platform that converges people, data, and AI agents to help organizations manage environmental, health, safety, quality, and sustainability risks. With over 1,500 clients worldwide and recognized awards for its culture, it is a market leader in EHS+.

• Provide technical configuration and programming for NiCE products.
• Manage customer expectations and coordinate inter-departmental activities.
• Serve as a mentor and coach for junior staff.

NiCE provides software products for customer experiences, financial crime, and public safety. The company has over 8,500 employees across 30+ countries and is known for its ambitious and game-changing culture.

• Lead post-sale consulting engagements to guide clients through onboarding and configuration of Entrata's utility products.
• Configure software based on client workflows to ensure accurate billing and compliance with regulatory requirements.
• Collaborate cross-functionally with internal teams to ensure seamless project handoff and maintain high client satisfaction.

Entrata is a global leader in AI-driven property management technology, providing an operating system with intelligent leasing, payment, and communication tools. With over 2,200 employees, the company fosters a culture of radical transparency, entrepreneurial energy, and values diverse perspectives.

• Own the client relationship during implementation, conducting stakeholder interviews and ensuring alignment.
• Lead solution deployments with clear project plans, milestones, and risk mitigation.
• Leverage impact metrics to demonstrate ROI and support customer expansion.

Ascertain is building AI agents to automate administrative work for healthcare teams. Backed by Northwell Health and Deerfield Management, they save hundreds of staff hours weekly in major health systems and large specialty groups.

• Provides tactical implementation support and configuration expertise through ticket management, system configuration, and quality assurance activities.
• Manages ticket triage, resolution, and cross-functional issue escalation using JIRA and internal tracking systems.
• Performs system configurations, supports technical integrations, and conducts quality assurance and testing activities.

Included Health is a healthcare company delivering integrated virtual care and navigation, aiming to raise the standard of healthcare for everyone. They break down barriers to provide high-quality care for every person in every community, offering care guidance, advocacy, and access to personalized virtual and in-person care.

• Serve as primary technical oversight resource for a statewide ERP program, developing strategic roadmaps and translating complex technical concepts for executive audiences.
• Monitor managed services vendor performance against contractual SLAs, identify gaps, escalate risks, and drive resolution across PeopleSoft FSCM and HCM 9.2 environments.
• Provide technical oversight of CAPPS Central production and deployment activities supporting 100+ Texas state agencies and multiple Hub instances, ensuring platform stability and compliance.

RESPEC is an employee-owned company that tackles complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. Since 1969, the company has grown to work alongside clients globally, fostering a culture of ownership and real impact where employee ideas drive solutions.

• Lead global enterprise customer deployment projects end to end, from kickoff through implementation completion and handoff to Customer Success.
• Manage program plans, BRDs, SOWs, and third-party partner relationships, ensuring on-time and on-budget delivery.
• Partner with Sales, CS, R&D, and other teams to align on objectives, mitigate risks, and drive retention and expansion outcomes.

Sayari provides the judgment infrastructure for trustworthy AI in economic security and commercial risk, resolving over 11.7 billion primary-source records from 250+ jurisdictions. Headquartered in Washington, D.C., with offices in London, Singapore, Tokyo, and Tel Aviv, it serves thousands of professionals across 35+ countries, including U.S. Customs and Border Protection and Fortune 500 enterprises.

• Lead assigned workstreams within large-scale enterprise implementations, ensuring deliverables are completed on schedule and aligned with project goals.
• Provide workflow consulting for physician, clinical, and operational teams, and educate new users pre and post go-live.
• Configure advanced workflows, conduct testing across devices and platforms, and become trained across multiple PerfectServe platforms.

PerfectServe is a leading provider of clinical communication and physician scheduling solutions in the health IT space. With 400+ employees, 30,000+ customers, and $100 million+ in annual revenue, the company fosters a collaborative, tech-forward culture focused on accelerating speed to care.

• Provide technical assistance to computer users via phone, email, and instant message, resolving issues with hardware, software, and network connectivity.
• Manage trouble tickets, documenting problems and solutions, and assist with data transfers for laptops and mobile devices.
• Maintain standard working hours, collaborate remotely, and ensure productivity through customer interaction.

Empower AI provides AI solutions for government agencies, leveraging three decades of experience in Health, Defense, and Civilian missions. Headquartered in Reston, Va., the company is a 2024 Military Friendly Employer and focuses on practical, sustainable digital transformation for federal clients.

• Act as a trusted technical advisor throughout the sales cycle, translating complex technical requirements into secure and scalable solutions for government clients.
• Lead product demonstrations, architecture discussions, and RFP responses for enterprise and government customers.
• Collaborate with account executives, product teams, and engineering to support pre-sales technical cycles and influence roadmap priorities.

Jobgether is a platform that uses AI-powered matching to connect candidates with job opportunities. The company operates in a remote-first environment and focuses on efficient, objective candidate evaluation.

• Manage and train the Physical Security team, supporting the global security function.
• Oversee security projects, technology systems, and client relationships.
• Handle incidents, compliance, and operational excellence while leveraging AI scheduling tools.

Allied Universal is North America's leading security and facility services company. As a global industry leader, they offer a dynamic and collaborative workplace with a focus on community impact and employee growth.

• Develop and maintain comprehensive project schedules using MS Project, integrating them into the Integrated Master Schedule (IMS) for federal healthcare IT programs.
• Support Agile development cadences by translating sprint planning and release events into schedule artifacts aligned with formal reporting requirements.
• Conduct schedule health analysis, including variance analysis and critical path monitoring, and present status reports to program leadership and government stakeholders.

Artemis partners with federal agencies to enhance mission performance through improved operations and service delivery. Founded in 2012, the company has over 300 employees nationwide and focuses on technology, creativity, and human-centered services for government clients.

• Build, operate, and maintain core security infrastructure to protect enterprise systems.
• Collaborate with engineering, IT, and security teams to implement security tools and policies.
• Mentor team members and drive automated alerting and response capabilities.

Samsara is the pioneer of the Connected Operations Cloud, a platform that helps organizations harness IoT data to improve safety, efficiency, and sustainability of physical operations. As a recently public company with thousands of employees, Samsara fosters a culture of ownership, collaboration, and growth, aiming to digitally transform industries that represent over 40% of global GDP.

• Provide senior-level technical leadership and oversight for enterprise recruiting and ERP systems, including Oracle PeopleSoft and Oracle Taleo.
• Collaborate with software publishers, managed services providers, and stakeholders to ensure system performance, reliability, and compliance.
• Support reporting, analytics, integration troubleshooting, and technical guidance for enterprise-wide recruiting and workforce management solutions.

RESPEC is a 100% employee-owned company that tackles complex challenges in energy transition, infrastructure resilience, digital transformation, and sustainability. Since 1969, they have brought deep technical knowledge and real-world experience to critical problems across global projects.

• Manage and grow revenue and market share at designated law enforcement agencies to achieve strategic objectives.
• Develop and maintain client relationships, execute account strategy, and collaborate with the account team.
• Track customer activity, forecast, and gather competitive intelligence to drive customer satisfaction.

Axon provides devices and cloud software for public safety and justice, aiming to protect life. They are a large organization with a fast-paced, challenging, and meaningful culture that values diversity and inclusion.

• Provide technical leadership to shape architecture and drive execution on high-leverage SOC workflows.
• Partner with engineering, product, UX, and SOC stakeholders to build reliable, scalable investigation systems.
• Mentor senior engineers and make pragmatic technical decisions that improve analyst effectiveness and customer outcomes.

Huntress is a cybersecurity company founded in 2015 by former NSA cyber operators, dedicated to making enterprise-grade security accessible for businesses of all sizes. They are a remote-first team that secures over 5 million endpoints and 11 million identities worldwide, fostering a culture of inclusivity and collaboration.