Drive client retention and growth by monitoring satisfaction, identifying upsell opportunities, and ensuring renewals through demonstrated ROI.
Guide new clients through successful onboarding and implementation, tailoring strategies to their unique needs.
Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
DeepJudge is an intelligence layer for legal work, founded by former Google search engineers with PhDs in AI from ETH Zurich. Backed by a $42.2M Series A from Felicis and Coatue, the company is headquartered in Switzerland with a growing team across North America and Europe.
Own the narrative of customer experience, nurturing and scaling the customer base to transform legal professionals into advocates.
Bridge the gap between users and market by capturing real-world ROI and activating expansion strategies.
Design reference programs and lifecycle motions that turn customer satisfaction into revenue growth.
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. The company has been recognized as one of the most innovative and fastest-growing technology companies by Deloitte and Inc.
Own a portfolio of AI clients, providing strategic guidance and hands-on support to ensure adoption and measurable impact.
Drive AI adoption by leading onboarding, enablement, and creating playbooks that accelerate use across firm types.
Partner with Product, Marketing, and cross-functional teams to translate customer feedback into roadmap inputs and success stories.
Litify delivers an all-in-one legal operating solution that empowers law firms and legal departments to achieve consistent success. Backed by Bessemer Venture Partners, they are recognized as one of Inc. 5000 and Deloitte Technology Fast 500’s fastest-growing private companies in America.
Own the end-to-end training relationship for Syllo's largest accounts, delivering white-glove service that drives retention and expansion.
Design and execute account-specific learning programs tailored to workflows and role requirements.
Produce monthly and quarterly learning analytics reports and capture client feedback to inform product improvements.
Syllo is a software company in the legal space that offers an AI-powered litigation workspace for lawyers. They are a lean, fast-moving, multi-disciplinary team led by exceptional lawyers and engineers who value accountability and respect.
Engage with customers through regular calls, business reviews, and daily needs.
Monitor adoption metrics and create success plans for customers.
Manage escalations and coordinate cross-functional teams.
Axon is a technology company focused on public safety and justice, providing devices and cloud software to protect life. They foster a fast-paced, challenging, and meaningful culture with a focus on diversity and inclusion.
Develop and execute a customer success strategy that ensures adoption, retention, and expansion.
Strengthen client relationships and minimize churn through proactive engagement and early warning systems.
Collaborate with GTM, Product, and Engineering teams and lead a future CS team to exceptional performance.
Patlytics provides AI-powered patent workflow solutions, using LLM technology curated by patent professionals. Backed by top-tier Silicon Valley VCs, the company has a world-class team from leading tech and law firms.
Lead onboarding and training for in-house legal teams using Chamelio's platform.
Act as a trusted partner to customers, understanding their workflows and goals.
Configure and implement Chamelio to fit real-world legal and legal ops processes.
Chamelio builds a legal intelligence platform that helps in-house legal teams adopt, scale, and extract value from their legal knowledge. The company is scaling rapidly with a startup culture that values ownership, trust, and visibility.
Manage a portfolio of strategic enterprise customers as the primary Customer Success contact, driving adoption and value realization.
Build relationships with executive stakeholders, lead success planning, and identify expansion opportunities aligned with customer goals.
Partner with cross-functional teams to execute customer success initiatives and maintain accurate account health data in CRM platforms.
Varicent provides cutting-edge SaaS solutions for Sales Performance Management, empowering revenue leaders globally to design smarter go-to-market strategies and maximize seller performance. Varicent is a market leader trusted by global industry leaders like T-Mobile and ServiceNow, fostering a diverse, collaborative, and innovative team.
Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
Partner with Account Managers to drive renewal and expansion within your book of business.
Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.
Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.
Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal and expansion.
Focus on risk mitigation through early intervention, developing Save Plans and rallying internal resources to protect ARR and reduce churn.
Deliver business reviews and serve as an internal advocate for customer feedback, influencing product strategy and building customer advocates.
Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence with solutions that unlock insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has grown to nearly 4,000 employees and fosters an inclusive, employee-centric culture.
Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.
Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.
Serve as strategic advisor for 20 high-impact financial institution customers, driving retention and growth.
Develop and execute tailored success plans to maximize product adoption and value.
Identify expansion opportunities and collaborate with Sales to close upsells.
Eltropy is on a mission to disrupt financial services access by providing a digital communications platform for community banks and credit unions. They are a startup with a team-oriented culture, valuing transparency and customer focus.
Develop trusted, strategic relationships with a portfolio of clients to promote long-term retention and loyalty.
Leverage L&D background to help clients design, implement, and optimize learning programs using Absorb LMS.
Proactively monitor client health, identify risks, and collaborate cross-functionally to drive product adoption and ROI.
Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity, with a focus on scalability and empowering learners.
Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
Analyze customer data to provide proactive insights and lead executive business reviews.
Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.
Lead and support a regional team of Customer Success Managers in post-sales customer engagement, driving growth and retention across strategic accounts.
Drive post-sales commercial performance by equipping CSMs to identify expansion opportunities and execute value-based renewals.
Act as the voice of the customer, translating feedback into recommendations for internal teams and championing advocacy programs.
G-P provides a leading SaaS-based Global Employment Platform that enables clients to expand into over 180 countries quickly and efficiently. The company is a diverse, remote-first team with a culture that fosters innovation and values every contribution.
Manage customer relationships throughout their lifecycle, ensuring high satisfaction, retention, and product adoption.
Negotiate contract renewals, identify expansion opportunities, and maintain high revenue retention rates.
Act as a customer advocate, perform periodic business reviews, and maintain account health dashboards.
NICE provides software solutions for customer experience, financial crime, and public safety, serving over 25,000 global businesses including 85 of the Fortune 100. With 8,500 employees across 30+ countries, the company fosters an innovative, fast-paced culture focused on AI, cloud, and digital leadership.
Manage one of our largest enterprise accounts, driving adoption and renewal.
Design and execute scalable onboarding and training programs for clients.
Use data-led insights to drive engagement and reduce churn.
Pencil is a SaaS company that uses Generative AI to transform advertising content creation. They aim to make AI accessible to both big brands and small businesses, fostering a culture of innovation and collaboration.
Own and develop executive-level relationships across a portfolio of strategic enterprise customers, becoming a trusted advisor.
Lead customer account strategy and multi-year success planning, aligning Xplor solutions to customer priorities.
Drive customer retention, contract renewals, and expansion opportunities while managing escalations.
Xplor Technologies powers experiences through modern vertical software, embedded payments, and AI capabilities, helping businesses in various industries simplify operations and elevate customer experiences. The company supports over 130,000 businesses across 72+ countries and is backed by world-class investors, with a culture guided by core values like 'Find a better way' and 'Do the right thing'.
Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.
Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.
Manage and retain a book of customers under $20-30k ARR, driving adoption through playbooks and proactive outreach.
Build strong relationships with stakeholders, identify risks using health analytics, and deliver personalized recommendations.
Meet or exceed quarterly ARR retention and expansion quota targets, documenting progress and managing escalations.
Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.