Source Job

• Lead all post-sales activities for mid-market customers through onboarding, implementation, product expertise, renewal, and upsell opportunities.
• Partner with Account Managers to drive renewal and expansion within your book of business.
• Act as the voice of the customer within Vanta, influencing strategy and product priorities to drive adoption and retention.

Vanta provides a Trust Management Platform that helps businesses automate security monitoring and compliance for standards like SOC 2, HIPAA, and ISO 27001. Founded in 2018, Vanta has a kind and talented team and has experienced exponential growth.

• Own a portfolio of enterprise accounts, driving retention and expansion through strategic partnerships.
• Manage the end-to-end post-sale journey, including onboarding, adoption, and renewals.
• Analyze customer data to provide proactive insights and lead executive business reviews.

Firework is revolutionizing connected commerce with an AI-powered video commerce platform trusted by global brands and retailers. The company has raised over $235 million and operates at a global scale, fostering a high-growth, team-centric environment.

• Be the primary point of contact for customers, helping maximize their ROI in Sardine.
• Build a thorough understanding of the product and translate complex problems into actionable solutions.
• Advise on best practices for fraud and compliance, and monitor KPIs to drive customer success.

Sardine is the leading agentic risk platform for fighting financial crime, helping organizations stop fraud and automate AML operations. The company has a remote-first culture with hubs globally, valuing performance and work-life balance.

• Build trusted relationships with investment and wealth management clients to drive product adoption and long-term partnership.
• Guide customers through onboarding and account planning, ensuring alignment with business objectives and rapid time-to-value.
• Leverage AI-enabled tools and data to monitor customer health, identify expansion opportunities, and ensure strong retention.

Ridgeline provides a front-to-back system of record for investment managers, modernizing legacy technology with real-time data and embedded AI. It is a rapidly growing fintech company with offices across the US and Ireland, recognized as a best workplace for innovators.

• Own end-to-end customer relationships for Signifyd's most complex accounts, ensuring seamless onboarding and strategic alignment.
• Identify and build deep relationships with senior stakeholders to develop long-term growth plans and drive collaboration.
• Leverage platform knowledge and industry trends to deliver optimal outcomes and expand Signifyd's footprint through upsell and cross-sell opportunities.

Signifyd helps merchants grow by building trusted relationships with their customers through advanced fraud prevention technology. Trusted by thousands of leading merchants across more than 100 countries, the company securely processes billions of transactions annually and is driven by a people-focused culture of commitment, empathy, and creativity.

• Own the success of Prospyr's largest enterprise customers by driving adoption, retention, and expansion.
• Build deep relationships with customer stakeholders and serve as the primary point of contact for strategic accounts.
• Proactively identify risks and opportunities, collaborating with internal teams to ensure customer value and growth.

Prospyr provides a comprehensive platform for healthcare and medical aesthetics practices to manage their operations. The company is a growing SaaS organization with a focus on customer success and innovation.

• Guide assigned customers through the customer journey, ensuring they meet milestones and business outcomes.
• Monitor customer health, execute predefined plays to mitigate churn, and collaborate cross-functionally to resolve issues.
• Partner with Business Value Consultants to optimize value and drive renewals and expansion opportunities.

Firstup is an intelligent communication platform that improves the employee experience by connecting over 17 million workers daily for 40 Fortune 100 companies. With a focus on workforce communications and technology, it fosters a high-growth, inclusive environment where ideas are rewarded.

• Build trusted customer relationships and serve as a strategic advisor to understand goals and challenges.
• Develop and manage customer success plans, monitor adoption and health, and demonstrate ROI.
• Own the full renewal lifecycle including pricing, negotiation, and closing, while identifying upsell opportunities.

Lightcast is a global leader in labor market insights, providing data and analytics to drive economic prosperity and mobility. The company has offices in the US, UK, Europe, and India, and is committed to diversity and inclusion.

• Take full ownership of a portfolio of high-value US enterprise accounts, driving retention and expansion.
• Act as a trusted advisor to CISOs and compliance leaders, translating security insights into business outcomes.
• Lead complex multi-framework GRC transformation programs and shape playbooks for the CS org.

Sprinto is an Autonomous Trust Platform that centralizes trust requirements across security frameworks, vendors, and customers. Backed by top-tier investors and trusted by over 4,000 organizations, Sprinto has a remote-first culture where ownership and impact are valued.

• Own relationships for Enterprise accounts across banks, credit unions, and fintech customers.
• Develop in-depth understanding of the fraud domain and SentiLink products, handling onboarding and regular customer meetings.
• Take a consultative approach to understand fraud situations and propose solutions, establishing business goals and plans.

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact with confidence. Backed by world-class investors including Craft Ventures and Andreessen Horowitz, the company has earned recognition from Forbes Fintech 50 and other major outlets.

• Proactively own the end-to-end post-sale lifecycle, from onboarding to expansion, ensuring zero missed kickoff calls and driving customer growth.
• Conduct deep investigative check-ins to uncover hidden pain points, resolve issues with urgency, and mitigate churn risks.
• Act as the internal source of truth, bridging customer feedback across Product, Sales, and Operations teams to drive product improvements and retention.

Panoptyc uses visual AI and human-in-the-loop reviewers to help retailers detect theft in over 25,000 stores, saving customers millions annually. As a fully remote, globally distributed team, they work with Fortune 500 retailers and fast-growing brands, executing at scale.

• Create and own quarterly success strategies to identify churn risks and maximize revenue.
• Build strong relationships with customers, using empathy to become an expert at driving value with Karbon.
• Manage renewals, monitor customer health, and advocate for customers internally to drive retention and expansion.

Karbon is the global leader in AI-powered practice management software for accounting firms. The company is well-funded, ranks #1 on G2, and has a people-first culture recognized by Great Place To Work certification and Fortune's Best Small Workplaces list.

• Own the post-implementation relationship for a portfolio of accounts, driving adoption, renewal, expansion, and advocacy.
• Build deep relationships with VP and C-level stakeholders, leading strategic business reviews that connect Spekit's impact to revenue goals.
• Collaborate cross-functionally to shape product and go-to-market strategy, while identifying expansion opportunities and managing escalations.

Spekit builds a context-aware experience with Sidekick, an execution layer that translates complex signals into in-flow coaching and automated workflows for revenue teams. Backed by over $60M from top venture firms and recognized as a Gartner Visionary, the company fosters a culture of innovation and collaboration, with a lean team focused on reimagining how people work in an AI-first world.

• Manage end-to-end customer onboarding projects for Eltropy's AI-powered communication platform.
• Configure SaaS and AI solutions, perform technical troubleshooting, and implement integrations with core banking systems.
• Create and deliver customer training using AI-generated video, virtual sessions, and in-app guidance tools like WalkMe.

Eltropy provides a digital communications platform that enables community financial institutions to engage securely and compliantly with consumers. It is a fast-growing, mission-driven fintech company that values customers as their north star and fosters a team-of-owners culture.

• Drive retention and growth by acting as a trusted point of contact throughout the customer lifecycle, from contract signature through renewal and expansion.
• Focus on risk mitigation through early intervention, developing Save Plans and rallying internal resources to protect ARR and reduce churn.
• Deliver business reviews and serve as an internal advocate for customer feedback, influencing product strategy and building customer advocates.

Hyland is the pioneer of the Content Innovation Cloud™, delivering enterprise intelligence with solutions that unlock insights and drive automation. Trusted by thousands worldwide, including many Fortune 100 companies, Hyland has grown to nearly 4,000 employees and fosters an inclusive, employee-centric culture.

• Serve as the primary point of contact for top mid-market customers, owning outcomes end-to-end with success plans, onboarding, and adoption.
• Drive renewals, product adoption, and expansion opportunities in partnership with Account Executives, while monitoring health signals.
• Partner cross-functionally with Sales, Engineering, and Product to improve the customer experience and provide roadmap feedback.

Centralize builds a relationship intelligence platform that redefines CRM in the AI era, helping companies navigate trust in complex deals. They have grown 5x in the last year, raised a Series A led by NEA, and are used by Webflow, Intercom, Brex, and others.

• Independently manage strategic customer relationships to ensure long-term value realization across mid-market and enterprise accounts.
• Lead success planning, drive adoption, and mitigate risk while collaborating cross-functionally with Product, Engineering, Sales, and Support.
• Monitor account health using data-driven insights, proactively identify risks, and lead coordinated mitigation efforts.

Abnormal Security protects the humans behind the world's most critical organizations from AI-powered cybercrime. Over 4,500 enterprises trust their behavioral AI platform, and the company is dedicated to an inclusive, diverse culture.

• Drive product adoption and value realization through proactive customer engagement.
• Manage customer relationships to ensure satisfaction, retention, and expansion.
• Deliver customized training and enablement programs to deepen product knowledge.

Elite is a trusted automation platform for law firm operations, delivering a cloud-native SaaS platform that unifies financial, invoice, time, and data management. The company has a global, diverse team and embraces an employee-centric, flexible work model.

• Build trusted relationships with federal and commercial customers, adapting your approach to meet the unique needs of each environment.
• Develop and execute customer success plans aligned with customer goals, security requirements, and business objectives.
• Own renewal planning and execution, ensuring customers continue to realize value from our solutions and remain positioned for long-term success.

They provide cybersecurity and data security solutions to enterprise and federal customers. They are a high-growth startup with a culture of humility, collaboration, and accountability.

• Manage and retain a book of customers under $20-30k ARR, driving adoption through playbooks and proactive outreach.
• Build strong relationships with stakeholders, identify risks using health analytics, and deliver personalized recommendations.
• Meet or exceed quarterly ARR retention and expansion quota targets, documenting progress and managing escalations.

Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout.