Source Job

Philippines

  • Shape service design and change approach for IT initiatives, ensuring adoption and understanding.
  • Partner with Service Operations to improve support readiness and user-friendly service catalogues.
  • Support security roadmap rollouts and coach a Change & Communications Coordinator.

Change Management Stakeholder Management Project Coordination Communication Service Design

20 jobs similar to IT Service Design Lead (12 Month Contract)

Jobs ranked by similarity.

US

  • Lead the functional implementation workstream for enterprise SaaS deployments from kickoff to go-live, managing timelines, risks, and cross-functional coordination.
  • Facilitate discovery and requirements workshops to translate customer business processes into scalable configuration plans including workflows and permissions.
  • Partner with technical consultants and support training, UAT, and go-live readiness to ensure successful customer outcomes.

Itron provides intelligent infrastructure solutions that help utilities and cities manage energy, water, and city services. With over 5,000 global employees and a publicly traded status (ITRI), the company fosters an inclusive culture and commitment to employee growth.

$85,478–$114,665/yr
US

  • Lead change adoption for large-scale IT and strategic initiatives within the PMO.
  • Design and execute change management strategies that drive awareness, engagement, and sustained adoption.
  • Partner with project managers, business leaders, and sponsors to ensure successful implementation.

ISC2 is a nonprofit member organization for cybersecurity professionals, offering globally recognized certifications and education to support a safe and secure cyber world. As a leading global organization, ISC2 fosters an inclusive, equitable environment driven by core values of integrity, advocacy, commitment, inclusion, and excellence.

UK

  • Lead discovery and solution design workshops to translate customer business challenges into scalable ITSM solutions.
  • Design and own solution intent throughout delivery, ensuring alignment with customer needs and measurable outcomes.
  • Mentor consultants and contribute to internal assets while staying current with Atlassian ecosystem and ITSM trends.

Valiantys helps organizations transform how work gets done across the enterprise, leading with transformation consulting, enterprise service management (ESM), and engineering productivity. They foster a supportive and collaborative culture with a flexible remote work policy and opportunities for continuous learning.

North America Unlimited PTO

  • Lead the design vision and team redefining IT Service Management for the AI era.
  • Champion a design culture rooted in trust, craft excellence, and extreme ownership.
  • Mentor and develop a 20+ person design team across Incident, Problem, and Change Management pillars.

ServiceNow provides an AI platform for business reinvention, serving 85% of the Fortune 500. The company fosters an AI-native culture focused on putting AI to work for people.

Philippines

  • Lead and manage the IT Service Desk team to deliver high-quality, employee-focused support.
  • Drive continual service improvement, including automation and standardization of incidents and requests.
  • Oversee operational performance, KPIs, and escalation processes to meet business needs.

Turnitin is a global innovator in education integrity solutions, partnering with educators and institutions to promote authentic learning. With over 16,000 institutional customers in 185+ countries, the company fosters a remote-first culture emphasizing purpose and accountability.

$185,000–$205,000/yr
US Unlimited PTO

  • Lead delivery excellence and quality stewardship across service design engagements.
  • Develop senior practitioners into confident consultants and executive partners.
  • Partner with clients and operations to ensure consistent, high-quality execution.

Harmonic Design is a service design consultancy that helps organizations create systemic change through service design. They are a growing firm with a focus on delivery excellence, mentorship, and client partnership.

$120,000–$160,000/yr
US Unlimited PTO

  • Lead and elevate a helpdesk and sysadmin organization from reactive support to a proactive, process-driven internal service team.
  • Establish a reliable, automated, and audit-ready employee onboarding and offboarding program that works flawlessly across departments.
  • Drive process design, operational rigor, and security-minded systems thinking while developing a high-performing team.

OpenSesame is a trusted partner for Workforce Reinvention in the age of AI, delivering integrated software, curated content, and expert services. They are a remote-first company with a focus on learning and growth, fostering an inclusive and diverse culture.

Global

  • Lead the IT Strategic Governance and Delivery Office, overseeing the IT portfolio and aligning projects with business goals.
  • Manage and develop a team of six, driving cross-functional collaboration and continuous improvement.
  • Utilize project management methodologies like PMBOK, SAFe, and Agile to deliver multiple IT projects on time and within budget.

Cambium Learning Group is an education essentials company providing a portfolio of respected global brands that serve educators and students. It has a remote-first culture and values simplicity, certainty, and now.

Mexico

  • Develop and implement change management strategies and plans for organizational transformations.
  • Lead stakeholder analysis, change agent networks, and communication design to ensure smooth implementation.
  • Manage project work plans, risk assessment, and budgets while building client change capability.

Emerson Human Capital Consulting is a change management consulting firm specializing in behavior change to drive business performance. They employ only experts in behavior change and are thought leaders in human performance, having published a book series with the Association for Talent Development.

Slovakia

  • Design and evolve IT architecture for ServiceNow solutions, including workflows and interfaces.
  • Lead project teams and collaborate with stakeholders to align technical strategy with business goals.
  • Define target architecture for B2B microservices and guide agile teams in architectural runways.

Deutsche Telekom IT Solutions Slovakia provides innovative information and communication technology services. The company is the second largest employer in eastern Slovakia with over 3,900 employees and its Operational Services GmbH arm has nearly 1,300 specialists, focusing on digitalization and modern IT systems.

Global

  • Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
  • Own full ITIL-aligned practice governance across Incident, Problem, Change, Request Fulfilment, Service Catalogue, Knowledge, CMDB, Asset, Service Level, and Continual Improvement.
  • Lead BMC Helix platform governance and establish service quality metrics, KPIs, and executive reporting.

Eurofins Scientific is an international life sciences company providing analytical testing services to clients across multiple industries, ensuring product safety and authenticity. With over 63,000 employees across 950 laboratories in 60 countries, it is a global leader in testing and laboratory services, committed to sustainability and diversity.

  • Support strategic HR planning and organizational change initiatives aligned with business needs.
  • Partner with managers and leadership teams, providing coaching and guidance on people-related topics.
  • Act as a company culture and employee experience champion, driving engagement and a positive work environment.

Software Mind develops solutions that make an impact for companies around the globe. The company embraces a culture of openness, respect, grit & guts, and combines employment with enjoyment.

US

  • You conduct change impact assessments and create initiative-level change plans with clear milestones.
  • You equip and prompt active sponsorship from leaders, manage resistance, and partner with Communications.
  • You define and track adoption metrics, report readiness to the CTO, and build reinforcement mechanisms.

Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. With over 2,100 employees operating in 150+ locations across more than 45 states, the company emphasizes a collaborative model that supports growth while preserving each agency's identity and culture.

US

  • Lead end-to-end project lifecycle for strategic initiatives like Engage rollout and new launch preparation.
  • Drive change enablement by addressing operational challenges and directing team efforts to meet aggressive deadlines.
  • Manage cross-functional relationships and serve as liaison to proactively push projects forward.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered over 15 million sessions of care and published 35+ peer-reviewed studies, fostering a culture of clinical excellence and innovation.

$48,269–$53,632/yr
UK 5w PTO

  • Leading the implementation of priority process improvement initiatives as part of the Fundraising, Marketing and Communications Process Redesign programme.
  • Collaborating with stakeholders across fundraising, technology, compliance, business change and suppliers to deliver operational improvement.
  • Defining, measuring and monitoring project benefits and outcomes, and supporting culture change to adopt continuous improvement practices.

Marie Curie is the UK's leading end-of-life charity, providing community nursing, hospice care, and information on dying and bereavement. They are the largest non-NHS provider of end-of-life care in the UK, with a diverse and inclusive workforce committed to making a difference.

US

  • Support project management by coordinating with stakeholders, tracking timelines, and maintaining documentation.
  • Develop targeted communications and materials such as memos, PowerPoints, fact sheets, and reports.
  • Assist with survey design, analysis, and meeting facilitation to drive organizational improvement.

ASI Government provides government leaders with the expertise they need to navigate acquisition and organizational challenges so they can make an impact and achieve their goals. For over 30 years, ASI has transformed the way government does business, impacting over 70 government agencies across the civilian, defense, and intelligence communities, and fosters a culture of smart, curious, driven individuals.

US

  • Support stakeholder readiness and adoption as Zero Trust capabilities are introduced across prioritized VA systems.
  • Assess stakeholder, process, and operational impacts, and develop change readiness and transition activities.
  • Coordinate with system owners to document transition needs and capture adoption lessons learned for future plans.

True Zero Technologies is a veteran-owned small business that focuses on enabling people and technology to deliver quality outcomes. With a people-first culture, it has been recognized as a Best Places to Work honoree in 2023 and 2025, and earned spots on the Inc. 5000 list of fastest-growing companies in 2022, 2023, and 2025.

India

  • Design and stand up client Centers of Excellence for change, including governance and playbooks.
  • Coach line managers to lead teams through continuous change, building manager-led capability.
  • Develop outcome-based metrics and use AI tools to scale change practice.

AHEAD builds platforms for digital business, helping enterprises deliver on digital transformation through cloud, automation, and analytics. The company fosters a culture of belonging and is an equal opportunity employer committed to diversity.

US

  • Lead the IT Strategic Governance and Delivery Office, overseeing a portfolio of IT projects aligned with business priorities.
  • Manage, coach, and develop a team of six professionals while building strong relationships with executives and stakeholders.
  • Apply project management methodologies (PMBOK, SAFe, Agile, Waterfall) and drive continuous improvement using Lean, Six Sigma, and Agile.

Our partner is a technology-focused organization that provides IT solutions and services. It fosters a remote-first, collaborative culture with a focus on results and positive impact.

EMEA

  • Lead customers through the initial implementation of Moveworks and new product offerings, often with a services partner.
  • Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting.
  • Mentor team members and partners to achieve engagement deliverables and promote customer goals.

ServiceNow is the AI control tower for business reinvention, helping 85% of the Fortune 500 work smarter, faster, and better. The company is building an AI-native culture where technology and talent are unstoppable together.