Guide and mentor customer support team members towards achieving operational goals.
Ensure excellent team communication, problem-solving, and professional etiquette for highest customer satisfaction.
Collaborate with managers from other departments to discuss issues and process improvements.
We are building an open, safe and sustainable marketplace for gamers. Our marketplace supports close to 20m+ active users and is growing fast, with a culture of trust and safety.
Lead and coach a team of M365 Ambassadors through biweekly 1:1 sessions and performance improvement plans.
Oversee case queue triage, resolve escalated issues, and ensure SLA adherence.
Analyze team performance, share insights, and collaborate with operations to improve POD effectiveness.
This role involves managing a POD of M365 Ambassadors to ensure operational performance and high-quality service for Microsoft customers. The team fosters a collaborative environment aligned with service excellence, focusing on people management and operational oversight.
Lead and mentor a team of Customer Care Advisors, providing expert guidance on complex inquiries.
Resolve escalated customer and agent issues while driving performance through coaching and process improvements.
Analyze team performance, conduct quality reviews, and lead department projects to enhance efficiency.
Bestow is a vertical technology platform modernizing life insurance distribution for carriers through AI and automation. Backed by investors like Goldman Sachs and NEA, the company serves major insurers with a team that emphasizes precision, purpose, and heart.
Lead and support frontline Customer Solutions teams in a hybrid environment, focusing on exceptional customer experiences.
Coach and develop team members to grow skills and confidence as Scout scales.
Partner cross-functionally to improve processes and scale the support organization.
Scout Motors is reviving an iconic American vehicle brand, developing electric and range-extended pickup trucks and rugged SUVs. The company fosters an entrepreneurial, inclusive culture and empowers teams to innovate and build from the ground up.
Serve as direct supervisor of a team of Customer Service Leads and Representatives, providing coaching and support to ensure premium customer service.
Drive productivity through queue management, adherence monitoring, and real-time feedback via Slack and Google Hangouts.
Collaborate with cross-functional teams to identify roadblocks and deliver actionable solutions to enhance the customer experience.
Minted is a marketplace that empowers a thriving community of independent artists to sell and scale their work. They have reached over 75 million homes worldwide, employ 350+ full-time employees, and foster a culture of creativity and inclusion.
Provide expert leadership across all hotel departments, ensuring exceptional guest service and coaching team members to achieve success.
Cultivate high service standards at multiple properties by hiring the right team members and modeling quality assurance best practices.
Deliver on key business measures of service, cost, and labor controls through hands-on leadership and critical thinking.
Drury Hotels is a family-owned hotel system providing world-class hospitality across 150 hotels in 30 states. With over 6,100 team members, the culture emphasizes personal growth, career development, and taking exceptional care of team members and guests.
Lead performance improvement initiatives to enhance operational results and client satisfaction.
Analyze performance data and audit reports to identify trends and areas for improvement.
Coach and mentor teams on best practices and operational processes.
This company provides performance management solutions for the automotive and insurance industries. The company culture emphasizes operational excellence, data-driven decision-making, and continuous improvement.
Own a portfolio of transport operator accounts, ensuring their day-to-day success and long-term outcomes.
Build trusted relationships, handle escalations, and guide customers through onboarding and training.
Analyze usage data and feedback to identify risks and opportunities, and advocate for customer needs.
Masabi builds fare collection platforms for public transport, enabling riders to buy and present tickets via mobile, machines, or bank cards. Their Justride platform operates in 250+ locations globally, and they foster a collaborative culture among a diverse team.
Oversee the successful delivery of a large solar program market outreach team, ensuring goals, budgets, and client satisfaction.
Lead and manage a multidisciplinary team, including performance management, workload distribution, and professional development.
Engage with clients, partners, and stakeholders to maintain relationships and drive strategic growth.
Energy Solutions provides performance-based energy, carbon, and water-use savings solutions to utility, government, and institutional clients. Since 1995, they have grown into a mission-driven company with a supportive and energetic culture.
Lead and develop a team of Account Managers, coaching them through regular 1:1s and feedback.
Own client relationships as the senior operations owner for high-priority accounts.
Manage escalations end-to-end and drive activation and growth strategies.
They are the nation's leading provider of alternative student transportation, partnering with school districts to serve students who need it most. Since 2006, they have helped organizations solve complex transportation challenges with a people-first approach.
Leads the day-to-day operation of the Philippines-based Order Management team, ensuring disciplined execution and high-quality order processing.
Manages team performance through KPIs, SLAs, and quality measures, driving continuous improvement and operational excellence.
Builds strong cross-functional relationships with Sales, Billing, Revenue, and Finance teams to resolve queries and support commercial partnership.
Turnitin is a recognized innovator in global education, developing learning integrity solutions that support critical thinking. With over 25 years of experience, the company serves over 16,000 institutions in more than 185 countries, fostering a remote-first culture and a diverse community of colleagues worldwide.
Lead, coach, and develop a team of Community Fundraisers to achieve ambitious goals.
Drive income growth and supporter engagement through data-driven performance management.
Build and maintain strong relationships with donors, volunteers, and partners across Scotland.
We are the UK's leading end-of-life charity, providing community nursing and hospice care across all four nations. We are the largest non-NHS provider of end-of-life care, and we are committed to a supportive, inclusive workplace.
Lead a team of Nurse Educators and Non-Clinical Support to provide world-class patient outreach experiences.
Manage client relationships and ensure compliance with operational practices and quality standards.
Coach and mentor team members to improve confidence, product knowledge, and communication skills.
Momentum Life Sciences partners with life science companies to design and deliver patient support programs that drive better health outcomes. With over 30 years of experience in the healthcare industry, they foster a collaborative and empowering culture.
Lead and motivate a team of customer service agents in a remote contact center.
Oversee daily operations to exceed service levels and customer satisfaction targets.
Collaborate with departments to improve processes and train staff.
Duluth Trading Company creates innovative workwear and gear for hands-on individuals. They foster a can-do, hard-working culture with a digital-first mindset.
Own end-to-end performance of your division, driving first response time, first contact resolution, and backlog health.
Coach and develop Managers into a strong, independent second line of leadership.
Serve as the operational partner for Quality, Automation, and WFM teams, ensuring new tools and programs work for frontline agents.
Eneba is building an open, safe, and sustainable marketplace for gamers, supporting close to 20 million active users. They focus on trust, safety, and market accessibility while scaling and diversifying their portfolio.
Monitor team members' calls, emails, and other contacts to ensure adherence to quality and productivity standards.
Coach and develop agents to improve performance, resolve grievances, and prepare them for future leadership roles.
Coordinate with shift managers, HR, and workforce teams to manage schedules, attendance, and escalations.
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company has more than 25,000 employees across 5 countries.
Lead onboarding and training for new agents to ensure readiness for live support.
Oversee shift performance, queue management, and escalation handling to meet SLAs.
Drive quality assurance through coaching, feedback, and performance improvements.
Sauce is a premier restaurant technology platform that helps businesses grow with commission-free delivery and pickup. The company is headquartered in NYC and Tel-Aviv and focuses on empowering local restaurants.
Own escalated customer cases and become a category authority driving operational excellence.
Collaborate cross-functionally with product, quality, and operations to identify and resolve systemic issues.
Model exceptional communication across all channels to set standards for clarity and empathy.
Quince is a direct-to-consumer brand making high-quality essentials at low prices through sustainable and ethical production. They are a rapidly scaling tech company with strong investor backing and a focus on innovation.
Own delivery of the AHT reduction project, planning, running, and reporting on progress against target.
Lead the phone systems rollout as a discrete project, working closely with the AutOps team.
Run the complaints process end to end and lead a small team of direct reports, coaching them to hit targets.
Tem is rebuilding the energy transaction to make it transparent and fair, building the first AI-native infrastructure for buying, selling, and pricing electricity. With a $75 million Series B led by Lightspeed, the company is scaling internationally to bring fair access to low-cost electricity.