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Troubleshoot complex product and technical issues to determine severity and scope and respond accordingly. Manage issues and questions escalated from Customer Support, Account Management, and Implementation teams. Educate and empower customers to maximize use of products, tools, and services.

Experian is a global data and technology company, powering opportunities for people and businesses around the world.

• Protect users by investigating potential fraud and policy violations.
• Verify new employers via phone and email to ensure a high-quality experience.
• Review job advertisements to ensure compliance with guidelines.

ZipRecruiter is a leading online employment marketplace, using AI to connect businesses and job seekers. They have the #1 rated job search app and offer innovative mobile, web, and email services to actively connect people to their next great opportunity.

• Maintain internal control and momentum on critical accounts, consistently driving next steps.
• Act as the primary point of contact for customer support case escalations.
• Analyze trends in escalations to identify systemic issues and recommend improvements.

Ping Identity provides a cloud identity platform that makes digital experiences secure and seamless. They serve large enterprises worldwide and are headquartered in Denver, Colorado, with offices and employees around the globe. They have a culture that empowers employees to do their best work.

Lead, mentor, and develop a team of high-performing customer-facing professionals (CSMs) across the Americas. Develop a deep understanding of Dragos Platform, WorldView, and Professional Services capabilities and industry-specific challenges. Establish relationships with key senior customer stakeholders to understand their technical needs and business objectives.

Dragos is dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible.

Responds to member/customer requests for emergency road service in a call center environment. Provides superior customer service during every member interaction. Analyzes member accounts to determine additional products and services that benefit the member.

The Auto Club Group provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states.

• Lead a team responsible for driving adoption, value, and retention across Vanta’s partner ecosystem.
• Develop scalable processes and coach a high-performing team.
• Collaborate with cross-functional stakeholders across Sales, Product, Support, Operations, and Partnerships.

Vanta helps businesses earn and prove trust by empowering companies to practice better security and prove it with ease.

• Provide expert advice and guidance to Customer Care Advisors on customer inquiries across all channels.
• Resolve complex customer and agent issues, including managing escalations.
• Lead, mentor, and coach a team of Customer Care Advisors, fostering a positive team culture.

Bestow is a leading vertical technology platform serving some of the largest and most innovative life insurers and helps an entire industry move faster.

Define and build customer support processes. Promote brand recognition and loyalty. Oversee the workforce management of the customer operations team.

Figure is transforming capital markets through blockchain and proving that blockchain isn’t just theory, it’s powering real products used by consumers and institutions.

• Orchestrate incident response for high-criticality security events.
• Lead response to critical incidents within the company.
• Prepare executive summaries and incident briefings for stakeholders.

ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.

Complement the Beacon SSS team by taking on available shifts when extra team members are needed. Review Beacon alerts and escalate via phone calls to school administrators (e.g., school counselors) to take appropriate action. Identify and escalate new issues and trends, including sensitive problems, and help contribute to solution building.

GoGuardian is helping build a future where all learners are ready and inspired to solve the world’s greatest challenges and their learning solutions is purpose-built for K-12.

• Serve as the primary point of contact for customer-facing activities.
• Act as a trusted advisor to Army customers, delivering best practices, guidance, and strategic recommendations.
• Deliver data-driven quarterly business reviews demonstrating how the platform optimizes human performance.

Ethos aims to improve human readiness by changing how training is developed and consumed. As a Series A startup with over $40M raised, they partner with over 150 enterprise customers across the U.S. military, life sciences, and other sectors.

• Taking escalations from fellow Customer Service Advisors, chatting to customers via the telephone, so you'll need to be able to call customers, and in app chat.
• Helping people with addictions make account adjustments to aid their recovery.
• Talking to people who mention suicide, and figure out the best way to help them.

Monzo is on a mission to make money work for everyone and waving goodbye to the complicated and confusing ways of traditional banking.

Handle customer enquiries professionally and with care. Identify vulnerable customers and provide additional support. Handle escalated customer queries with empathy and integrity.

Capita is a leading provider of business process services, driven by data, technology and people that transforms connections between businesses and customers.

In this role, you will lead a team of Customer Success Engineers responsible for quickly removing customer blockers and improving the experience for all customers. The team serves as the technical backbone of the customer journey, ensuring fast, accurate resolution of issues from pre-sale through post-sale. You will combine technical depth with strong people leadership to build a team that operates efficiently, communicates clearly, and relentlessly removes friction for our customers.

Hightouch is the modern AI platform for marketing and growth teams that allows marketers to create content, plan campaigns, and execute strategies.

• Define and execute the strategy for critical areas of the Everbridge 360 platform that safeguard people and enable rapid response during emergencies.
• Drive innovation at the intersection of software, hardware, and user experience.
• Deliver trusted, world-class solutions for personal safety and organizational resilience.

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events.

• Work closely with Sales, Customer Success, and Product teams to understand customer requirements and develop sales strategies.
• Plan and lead proof of concepts to demonstrate the effectiveness of incident.io's platform in addressing customer needs.
• Identify gaps in the current sales process to develop sales collateral, bolstering effectiveness and efficiency for the team.

Incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. They are a fast-growing, highly ambitious team that cares deeply about their customers, product quality, and making it magic.

• Manage client crises using evidence-based interventions, providing risk assessment and safety planning.
• Identify roadblocks to clinical care and connect clients to the ideal treatment using Lyra’s proprietary software.
• Independently manage a caseload of complex, multi-need clients.

Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people globally. They have delivered 13 million sessions of mental health care and are known for their AI-powered platform and focus on improving access to high-quality mental healthcare.

As a Customer Success Manager, build and maintain strong relationships with customers to ensure their success and satisfaction. You’ll drive product adoption, identify growth opportunities, and serve as a trusted advisor. Collaborate with teams to drive renewals, identify cross-sell/upsell opportunities, and increase retention.

Momentus provides industry-leading event and venue management software to customers in over 50 countries around the world, serving thousands of customers.

• Serve as a primary point of contact for onboarding new customers and managing complex cap table migrations.
• Support clients in implementing and administering equity plans (option pools, RSUs, ESPPs).
• Investigate complex issues spanning data integrity, platform functionality, and integrations, and collaborate with various teams to resolve technical challenges.

Pulley's mission is to make it easier for anyone to start a company by providing cap table management tools to better understand and optimize their equity.

• Manage multiple teams of Specialists and team leads.
• Actively participate in responses to live service outages.
• Deliver regular reporting and MI to track KPIs and monitor performance.

Turnitin partners with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types for over 25 years.