You'll play a crucial role in building and nurturing strong customer relationships, managing a portfolio of accounts, understanding customers' unique needs, and ensuring that our products are driving real impact. Lead clients through onboarding, develop customer success plans, and monitor client success metrics.

As a Senior Leader of Customer Success at Sprinto, define and execute the strategic vision for a global Customer Success organization, ensuring customers successfully adopt a net-new product category in a rapidly evolving industry, and drive revenue retention, customer advocacy, and scalable product adoption.

Proactively develop client relationships, drive revenue growth, and ensure an exceptional customer experience. This role involves handling inquiries, finding solutions, and collaborating across teams to enhance customer satisfaction. Secure renewals, upsells, and rate changes by understanding client needs, providing solutions, and negotiating effectively.

As Account Manager, you will ensure that clients using the company's logistics services are satisfied and achieve their desired outcomes by acting as a bridge between the clients and the company's operations and ensuring smooth communication and effective problem-solving.

Work alongside our Sales, Onboarding, Operations and Brand Success teams to ensure successful adoption of Passport and expansion within 3PL. You'll map out the inner-workings of each of our 3PL partners, become an expert on the Passport product, and develop and execute strategies to expand existing customer relationships and drive referrals.