Act as the primary point of contact for brokers and their clients, managing customer retention and expansion.
Facilitate smooth transitions, lead quarterly business reviews, and own the annual renewal process end-to-end.
Collaborate cross-functionally with sales, product, and support teams to improve the customer and broker experience.
Sana is a health plan solution built for small and midsize businesses, designed around integrated primary care service to make healthcare easy. Founded in 2017, we are a remote-first company with a fully distributed team across the U.S., valuing curiosity, ownership, and speed.
Drive customer success, retention, and expansion across a portfolio of Telehealth accounts at hospitals and health systems.
Build trusted relationships with executive, clinical, and operational stakeholders to understand goals and drive adoption.
Lead commercial discussions for renewals, growth, and expansion while collaborating with cross-functional teams.
Eko builds AI and digital tools for healthcare providers to detect heart and lung disease. With strong venture capital backing and over 8 FDA clearances, the company has a mission-driven, diverse team and is recognized as a top health tech company by TIME.
Be responsible for the happiness of our care partners
Manage executive steering committees and serve as the face of Headway
Build and grow relationships with care partners' teams and leadership
Headway's mission is to fix access to mental healthcare by building a new system everyone can access, starting by automating insurance admin work for providers. They are a Series D company with $325M+ in funding, serving over 75,000 providers and 1 million patients, and are looking for exceptional people to join their team.
Strategic customer development and key account management for selected clients.
Ensuring customer retention, renewals, and early risk detection to maximize customer value.
Identifying cross- and up-sell opportunities and driving growth initiatives with a data-driven approach.
LEAP Digital Marketing GmbH is a leading digital marketing agency in Germany, Austria, and Switzerland, helping international companies boost their top-line performance through high-ROI marketing. The team consists of about 90 colleagues from 18 nations, fostering a dynamic and modern work environment.
Manage enterprise client accounts to drive customer satisfaction, retention, and growth.
Collaborate cross-functionally with sales, product, and leadership teams to deliver customer value.
Ensure seamless experiences across all stages of the customer journey.
Yoodli is an AI roleplay simulator that helps individuals and teams master communication through private, judgment-free coaching. With $40M in Series B funding and a team doubling in 2026, we are headquartered in Seattle and building a fun, inclusive culture.
Manage and deliver joint customer success plans to build, grow, and expand client relationships at all levels.
Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer executive leadership.
Provide early warning and turnaround strategies focusing on customer health and churn mitigation.
PointClickCare provides cloud-based software solutions for the acute and long-term post-acute care markets, helping care providers manage vulnerable populations. The company is a SaaS/tech employer with a focus on customer success and employee collaboration in a remote environment.
Own quarterly referral growth targets across a portfolio of specialty pharmacy partners.
Design and execute growth strategies, building relationships with branch managers and coordinators.
Cross-functionally drive onboarding, product adoption, and resolve barriers to scale referral volume.
Float Health is building the marketplace for specialty pharmacy, moving care that doesn't need a hospital to the home. Over 5 years, the Series A startup has facilitated over 92,000 patient visits, demonstrating multi-state expansion and strong unit economics.
Manage a large portfolio of customers, driving retention, product adoption, and satisfaction through proactive engagement and data-driven insights.
Serve as a trusted advisor, developing scalable playbooks and programs to help customers achieve their goals and maximize ROI.
Collaborate cross-functionally with Sales, Product, and Support to champion the voice of the customer and manage renewals.
Versapay automates accounts receivable, removing barriers to collecting and reconciling B2B payments. With over 10,000 customers and processing over 110M transactions annually, we are a growing company that values diversity and innovation.
Drive customer success by guiding enterprise clients in leveraging Cognigy's AI technology to maximize investment value.
Identify customer needs, coordinate solutions, and track success metrics to minimize churn and enhance adoption.
Craft tailored engagement plans and sales proposals, collaborating with sales and technical teams to build long-term loyalty.
NICE delivers AI-powered customer experience solutions for global enterprises. With over 8,500 employees across 30+ countries, the company is an innovation powerhouse in AI, cloud, and digital, managing over 120 million customer interactions daily.
Establish strong relationships with sports organization customers to ensure high retention and product adoption.
Manage a high-volume support queue, triaging cases with speed and accuracy while maintaining customer satisfaction.
Identify patterns across cases and proactively surface recurring customer pain points and product feedback.
TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They have been remote-first since 2009 and are recognized as one of the Best Places to Work, with a culture focused on trust, accountability, and inclusivity.