Deliver a high-quality experience that balances low client friction with strong security protocols
Analyze cases and alerts to identify potential threats while minimizing false positives
Communicate with clients primarily through email, addressing account access, security concerns, and general troubleshooting
Kraken is committed to accelerating the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. They are a fully remote company with Krakenites in 70+ countries who speak over 50 languages.
Answer inbound Voice calls with friendly, professional service; drive quick, accurate resolutions.
Clarify client goals, provide education on Kraken products and services, and guide funding, trading and other account activities.
Take ownership to continuously optimize your performance and ability to add value to Kraken.
Kraken is a mission-focused company rooted in crypto values that aims to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.
Design and execute programs to drive customer education and adoption.
Create enablement assets including guides and tutorials.
Gather customer feedback to inform product roadmaps.
Docker makes app development easier so developers can focus on what matters. Their remote-first team spans the globe and they are trusted by startups and Fortune 100s with over 20 million monthly users.