Serve as a product expert to resolve customer concerns and provide tailored recommendations.
Own daily operational tasks including account configuration and program policy updates.
Identify and implement process improvements for maximum efficiency and quality.
Forma provides flexible benefits software that allows employees to choose how to spend their benefit allowances. The company has helped hundreds of notable companies and is recognized as a Great Place to Work.
Run one-time strategic growth consults for small and medium creators, delivering clear tactical steps to grow their business on Patreon.
Own follow-up and recurring outreach to keep the pipeline full, tracking consults and adjustments across a growing program.
Help pilot new formats for 1:1 support as the program scales, adapting to ambiguous and evolving needs.
Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We're a mission-driven company with over $10 billion generated for creators, supporting a diverse team of passionate employees.
Serve as the primary strategic contact for assigned customers, building deep relationships with revenue leaders and operations.
Drive adoption and value realization by creating and executing onboarding and rollout plans that accelerate time-to-value.
Lead the end-to-end renewal process, partnering with Sales and Legal to maximize retention and capture expansion opportunities.
Airspeed provides an AI Revenue Orchestration Platform that turns customer interactions into actionable insights. With 100+ SaaS customers and 90%+ adoption, Airspeed is a lean startup with a high-performance, detail-oriented culture.
First-line support handling customer and internal user requests via chat, email, and phone in English.
Provide consultations about products and services such as Cloud, CDN, Hosting, AI and more.
Resolve technical issues by performing diagnostics and escalating to higher support levels.
Gcore provides infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences across the globe. With 550+ professionals and partnerships with Intel, NVIDIA, Dell, and Equinix, they build the foundation for an AI-driven world.
Own end-to-end customer onboardings and success plans, driving adoption and value realization.
Serve as a technical advisor to platform engineering and DevOps teams, ensuring optimal deployment architectures.
Drive renewals and expansions by identifying growth opportunities and building business cases.
vCluster Labs is a venture-backed startup pioneering Kubernetes virtualization for the AI era. The company has raised over $30M from top VCs and operates with a remote-first culture, valuing ownership and action.
Manage the Compliance and Security workstream within a telecom transformation program, coordinating SOC 2, ISO/IEC 27001, and GDPR readiness activities.
Build and maintain the workstream plan with milestones, deliverables, and RAID logs, while driving evidence collection and control-owner alignment.
Facilitate workshops, track remediation across multiple domains, and ensure alignment with adjacent program streams and governance forums.
Miratech helps visionaries change the world as a global IT services and consulting company supporting digital transformation for large enterprises. With nearly 1000 professionals operating across 25+ countries and a 99% project success rate, their culture emphasizes relentless performance and growth.
Manage a portfolio of customers to drive adoption, retention, and expansion through 1:1 and scalable programs.
Collaborate with Sales, Marketing, and Support to ensure consistent customer experiences and identify growth opportunities.
Use CRM and customer success platforms to analyze data, execute digital engagement, and improve processes.
Siteimprove is a SaaS platform that helps organizations manage their digital presence. The company operates globally with a focus on customer success and growth.
Support active client accounts and internal projects alongside Executive Producers, Senior Directors, and the Head of Production.
Own internal projects including new business pitches, awards submissions, and case study development.
Keep the team organized, assets gathered, and deadlines met while tracking timelines and maintaining documentation.
Code and Theory is a digital-first creative agency that sits at the center of creativity and technology, building brands through big ideas and bold storytelling. The company has a global network of nearly 2,000 people, with 50% engineers and 50% creative talent, and a remote-first approach across North America, South America, Europe, and Asia.
Interact with sellers with a seller-first attitude and resolve issues regarding payments, payouts, and shipments.
Become a deep expert in Whatnot's seller tools and policies to drive positive outcomes.
Work cross-functionally to troubleshoot complex seller escalations and identify patterns for improvement.
Whatnot is the largest live shopping platform in North America and Europe, enabling anyone to turn their passion into a business. They are one of the fastest growing marketplaces and were named the #1 Best Startup Employer in America by Forbes.
Monitor delinquent homeowner accounts and AR aging reports, process payments, and maintain accurate owner ledgers in AppFolio.
Communicate professionally with homeowners to resolve billing disputes, coordinate payment arrangements, and send collection notices.
Reconcile homeowner payments, generate collections reports, and assist with month-end AR reconciliation.
We connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, resident services, and community management. As a growing company, we foster a supportive and collaborative remote work environment focused on delivering accurate and reliable support.