Conduct phone consultations with prospective patients considering virtual care services
Guide qualified leads through the intake process, converting them into active patients
Accurately document interactions and maintain patient records within internal systems
Kins is reimagining physical therapy by creating flexible, patient-centered care options that meet individuals where they are. They are a small but highly driven team of compassionate professionals who value innovation, continuous improvement, and a human-centered approach to care.
Manage inbound customer calls, providing expert guidance through the loan application process.
Make outbound calls to customers to encourage the completion of loan applications as necessary.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered Colossus™ platform. They serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for millions, and they maintain an environment of inclusion and culture where their employees can thrive.
Lead a designated book of business aligned to HealthJoy’s most strategic broker partners.
Be a key driver of HealthJoy’s revenue goals through proactive account management, strategic expansion, and world-class retention efforts.
Build strong, consultative relationships across all levels of a customer organization, from day-to-day champions to C-Suite stakeholders.
HealthJoy guides employees to affordable, high-quality healthcare by consolidating clients’ health and wellness strategies into the HealthJoy Benefits OS, a simple, unified digital experience, leading to healthier employees and a healthier bottom line. With over $100M in fundraising to date, HealthJoy has garnered workplace awards and grown globally to over 300 team members.
Perform billing & credit research to resolve customer inquiries
Coach agents on work performance and other work issues
Handle and resolve escalated customer issues and calls when necessary
Aura is on a mission to create a safer internet with its intelligent digital safety products. With over 400 employees worldwide, Aura is guided by a leadership team that has successfully grown startups into multi-billion dollar organizations.
Act as the primary point of contact for incoming member calls and prior authorization inquiries.
Accurately advise callers on options for exception requests based on client benefit elections.
Efficiently triage incoming calls with professional phone etiquette from members, prescribers, and pharmacies.
Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans. They manage health benefits for employers, TPAs, and health plans and are rebuilding trust in healthcare in the U.S.
Conduct thorough investigations of billing disputes, ensuring all relevant account history, documentation, and transaction details are reviewed.
Research, evaluate, and reconcile disputes in accordance with regulatory requirements and internal policies.
Assess dispute outcomes and weigh the risk of monetary loss, including Merchant Chargebacks and Write-Offs.
Concora Credit's mission is enabling customers to Do More with Credit every day. Concora Credit is an established company with over 20 years of experience, and we're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change.
Facilitating the analysis and research of EOB’s to problem solve outstanding accounts.
Analyze credit balances and issues refunds as necessary.
CommonSpirit Health is a healthcare organization with over 700 care sites across the U.S., offering services from clinics and hospitals to home-based and virtual care. They are committed to building healthy communities and advocating for those who are poor and vulnerable.
Responsible for handling inbound and outbound calls providing quality service.
Assist members with billing questions, cancellations, and resolve account delinquencies.
Review accounts, answer customer questions, and maintain quality and adherence standards.
ABC Fitness is a leading software provider for fitness businesses globally, supporting 30K clubs, 650K coaches, 40M members, and processing over $12B in payments annually. They foster a culture built on respect, trust, and belonging, promoting growth and collaboration.
Lead the full onboarding lifecycle for new Employee Benefits customers.
Guide customers through contract review, billing setup, and use of online service tools.
Research and resolve customer inquiries of varying complexity by partnering with internal teams.
The Standard is dedicated to helping its customers achieve financial well-being and peace of mind. They are a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary benefits, absence management services, and retirement plans and annuities.
Serve as a key point of contact for patients regarding billing questions, payment plans, and account resolution
Respond to inbound calls and proactively reach out to patients to collect past-due balances and arrange payments
Review and explain Explanation of Benefits (EOBs) to patients in a clear and supportive manner.
IVX Health is a national provider of infusion and injection therapy for individuals managing chronic conditions. They are transforming the way care is delivered with a focus on patient comfort and convenience, empowering their team to thrive while living their core values.