Remote Customer service Jobs • US

This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

Play a part in making a positive impact on members' lives by being a first contact for questions about our service offerings. As a CSR, you will resolve member concerns while ensuring requests are processed in an accurate and timely manner. CSRs are given a structured protocol and scripts to document conversations to ensure consistency of scheduling, modifying, and canceling customer reservations.

Our Personal Shopper team is dedicated to building meaningful relationships with Hanna customers, serving as trusted advisors with personalized advice on products, fabrics, sizing, and trends. In this role, you will process orders and create tailored experiences by being creative, organized, and possessing excellent communication skills.

The Customer Loyalty Representative is responsible for supporting the business organization to ensure exceptional sales performance in high-risk customers by fighting customer churn. The mission is to retain and grow customers alongside sales organization. The role will report directly to the Customer Loyalty Manager.

We're looking for enthusiastic, self-driven individuals to assist existing and prospective clients within our organization. In this position, you will work with multiple clients throughout the day, providing outstanding service and product knowledge.

The Strategic Customer Success Manager works closely with Samsara’s largest Fleet customers to understand their unique challenges, advising on how to leverage Samsara for their needs, and becoming their long-term strategic partner. This role is cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product.

As a Customer Experience Specialist, you are the face of Quince, turning challenging customer issues into "wow" moments, seamlessly managing multiple conversations at once, often handling phone calls, chats, and emails concurrently. You'll embody our mission by providing a fair & transparent experience with an empathetic approach, inspiring confidence in every customer interaction.

The Patient Account Specialist handles inbound calls from patients, assisting with billing inquiries in a call center environment. Responsibilities include sending issues to the AR Team, processing payments, and establishing payment plans. This role requires excellent communication skills and problem-solving abilities to resolve billing issues effectively.

The Community Coordinator will manage day-to-day press operations, including evenings and weekends as needed, and serve as a spokesperson for the agency; responsibilities include responding to media requests, composing press releases, promoting agency initiatives, preparing staff for interviews, and tracking press coverage.

This role blends support, sales, and onboarding, leading demos, onboarding calls, and real-time support and troubleshooting across phone, chat, and video. The ideal candidate thrives in a fast-learning environment, takes pride in doing excellent work, and wants to be part of something that’s truly making a difference in the world.