Provide Tier 2 identity and access management help desk support for the U.S. Department of Education's Federal Student Aid office.
Respond to inbound calls and written inquiries to resolve account access, authentication, and identity management issues.
Troubleshoot IAM solution issues and coordinate with subject matter experts to drive resolution.
PingWind delivers services to the federal government in cybersecurity, development, IT infrastructure, and supply chain management. It is a certified Service-Disabled Veteran-Owned Small Business with offices in Northern Virginia and Huntsville, AL.
Design and launch digital Customer Success programs across the employer lifecycle, including automated onboarding, activation, and renewal campaigns.
Build customer health scoring models and dashboards to track engagement, adoption, and program ROI for a B2B2C model.
Own customer inquiries and escalations for tech-touch accounts, establishing triage paths and feeding insights back into program improvements.
Tapcheck is a digital platform offering on-demand pay access to earned wages, helping employees relieve financial stress without high-interest loans. The team is passionate about improving financial wellness and values humility, grit, and continuous improvement in a collaborative environment.
Lead structured Accelerator programs from discovery through measurement, including defining outcomes, establishing baselines, and documenting results.
Guide customers on best practices for using the GitLab platform, including Git workflows, CI/CD, and DevSecOps adoption patterns.
Own a book of customers and drive adoption, retention, expansion, and satisfaction through ongoing strategic and technical engagement.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. With more than 50 million registered users and over 50% of the Fortune 100 as customers, GitLab fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage customer support interactions across multiple channels (phone, chat, email) with professionalism and empathy.
Troubleshoot common technical issues and resolve routine inquiries within established SLAs.
Document all interactions and escalate complex problems as needed.
We are a global leader in pre-K–12 education technology, helping educators analyze, customize, and plan personalized learning paths for students. Our solutions are used in over one-third of US schools and in more than 100 countries worldwide, and we value trust, teamwork, and growth.
Manage large amounts of inbound calls in a timely manner following communication scripts.
Identify customer needs, clarify information, research, and provide solutions or alternatives while upselling products when possible.
Remain positive and professional in all customer interactions, with flexibility to cross train as requested.
Five Star Call Centers provides customer service solutions for clients by handling telephone inquiries. They are a diverse employer committed to hiring the best people, with values of professionalism and EOE compliance.
Provide payroll settlement services through Workday, processing payroll accurately and efficiently.
Manage multiple client needs with high accuracy, confidentiality, and service while meeting tight deadlines.
Develop payroll expertise and Workday skills in a supportive, client-focused team environment.
Our partner is a technology-enabled payroll services company providing payroll settlement through Workday for diverse clients. They offer a collaborative culture focused on collective success, professional growth, and supportive teamwork in a fast-paced environment.
Respond to client inquiries and coordinate travel details based on client needs.
Maintain accurate records of client interactions and support the booking process.
Communicate clearly with clients and provide timely updates and follow-ups.
We provide travel services and client support for travel-related inquiries. We offer a supportive and collaborative team environment with flexible work-from-home opportunities.
Handle inbound and outbound calls to resolve patient issues, process reorders, and ensure accurate billing.
Obtain and process authorizations while maintaining patient confidentiality and documentation.
Maximize patient retention through cross-selling and provide cross-functional support across business units.
CCS is a healthcare company specializing in chronic care management through its LivingConnected® platform, using data-driven insights to improve patient outcomes. It supports over 200,000 people annually and is recognized as a Great Place to Work®, fostering a patient-centric culture.
Resolve complex consumer issues and advise first-level representatives on high-level issues.
Assist policy holders with billing questions and concerns, and support policy changes as requested.
Provide recommendations and adjustments to meet policy holders' needs in a fast-paced environment.
TP is a leading global provider of digital business services, partnering with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, TP fosters a culture of inclusion and diversity, providing limitless career advancement.
Act as the primary advocate for customers, understanding their technical and strategic requirements and liaising with internal teams to ensure satisfaction.
Develop and nurture relationships with key decision makers while establishing retention goals and tracking adoption of Check Point products.
Identify opportunities for upselling and cross-selling, lead account management strategy sessions like QBRs, and manage crisis situations.
Check Point protects over 100,000 organizations worldwide from cyber and AI-driven threats with a prevention-first approach. Recognized by TIME, Newsweek, and Forbes for excellence and workplace culture, the company fosters ownership, curiosity, and complex problem-solving.