Remote Customer service Jobs • US

The Communication Specialist for Lithia Shared Services will provide excellent customer service via phone, email, and personal communications, ensuring one contact resolution to both internal and external customers. This role requires someone to partner effectively with shared services teams, resolve customer issues regarding payment, inventory, and funding, and contribute to maintaining and improving procedures.

The Patient Services Representative Medical Assistant (Remote) position offers a unique opportunity to contribute to patient care from a distance, being the first point of contact for patients and providing exceptional customer service. Responsibilities include managing appointments, addressing patient inquiries, collaborating with healthcare professionals, and maintaining electronic health records.

As a Customer Service Coordinator, play a vital role in ensuring attendees have exceptional experiences by delivering outstanding service via email and in-person interactions and problem-solve to improve the overall FAN EXPO experience. This remote position requires on-site presence at select events and provides remote support; candidate must be based in the United States.

Oversee the delivery of a world-class support experience that exceeds customer expectations. As Manager of Frontline Support, you will be responsible for leading and scaling our North America Frontline Support team, meeting ambitious targets, hiring and mentoring a talented team and implementing unparalleled support systems and processes to develop a world-class team.

Use your technical expertise and customer service skills to resolve questions and issues for online merchants. Communicate clearly in writing to both technical and non-technical people. Use our “live chat first” approach to clearly answer questions, triage and gather context as needed, moving to email for any deeper investigations when necessary. Occasional outbound phone calls with customers when the issue requires quick context gathering.

This position allows you to earn an incredible living without sacrificing your family life. We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization. This position will work with multiple clients through-out the day providing outstanding service and product knowledge.

Ensure assigned customer base derives value from our products by leveraging digital communication channels and self-service resources. Minimize churn and maximize customer retention in a scalable and efficient manner. Drive product adoption, utilization, and expansion opportunities using customer data and analytics to monitor utilization and customer health, identify patterns hindering adoption.

As a Customer Success Director (CSD), you’ll be the strategic partner our customers can’t live without, leading conversations that drive ROI, spark product adoption, and open the door to growth and expansion. You’ll be three steps ahead, inspiring confidence and unlocking new opportunities. The role is dynamic, fast-paced, and packed with variety, where you are deep in strategy sessions, collaborating with product teams or helping customers plan their next big move.

Drive the success of Procore’s SMB customers as a Customer Success Engineer. You’ll be the product champion of Procore and serve as a subject matter expert throughout the customer journey, from implementation to renewal. Help organizations understand best practices around construction technology and solutions, and the many business benefits they can provide.

The Behavioral Health Call Specialist reports to Director of Behavioral Health and is a member of the Behavioral Health team. The Behavioral Health Call Specialist position involves consistent, quality customer service to both internal staff members and external patients. The call specialist will actively manage each call by taking ownership of it to enhance the customer experience and build relationships.