Provide real-time support via phone, email, and chat across all partner channels.
Handle a high volume of inbound and outbound communications in a queue-based environment.
Troubleshoot technical and process-related issues, escalating when appropriate.
Trupanion is a leading provider of medical insurance for cats and dogs in North America. They offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.
Provide customer support via phone, email, and chat for ACT Innovations software platforms, including DCCM and Paracelsus.
Troubleshoot software, workflow, and user-related issues, including printer connectivity and laboratory equipment driver problems.
Document support interactions and escalate complex issues to senior team members when needed.
ACT Innovations builds software that supports treatment courts, justice programs, and toxicology laboratories across the country. They are a growing technology company with a collaborative team environment focused on mission-driven software.
Handle inbound calls in a high-volume environment supporting SLA objectives.
Provide high quality service and support to callers, efficiently meeting their needs from start to finish.
Collaborate across departments with clinical and non-clinical colleagues to ensure seamless care and positive member outcomes.
Interwell Health is a kidney care management company that partners with physicians to reimagine healthcare. With expertise, scale, compassion, and vision, the company sets the industry standard and employs a mission-driven team committed to helping patients live their best lives.
Deliver live training sessions across 5 product lines for new and existing customers, ensuring learners achieve competence and confidence.
Design and iterate on interactive training collateral like e-learning and on-demand video, leveraging AI tools to accelerate content creation.
Collaborate cross-functionally to gather customer feedback and influence product roadmap, while managing training metrics to drive product adoption.
ApartmentIQ builds AI and data SaaS products for the PropTech industry, covering 40M units with daily property and market intelligence. We are a profitable, growth-stage company with a fully remote team of 100+ across the U.S., operating on a strict no a**holes policy and a culture of high performance.
Review BCBA and behavioral health provider credentialing packets for completeness, accuracy, and primary source verification.
Conduct routine and ad hoc audits of delegated credentialing files to ensure compliance with payer, accreditation, and regulatory requirements.
Support pre-delegation and annual delegation audits, maintain tracking systems, and collaborate with teams to improve processes.
The partner company focuses on improving access to high-quality behavioral healthcare services through credentialing and provider network management. They operate in a mission-driven remote environment with a collaborative team culture committed to innovation and quality.
Build and maintain client relationships, serving as the primary point of contact for daily operations and ensuring retention through exceptional service.
Uncover client needs, manage KPIs, and collaborate with product teams to deliver solutions and drive customer satisfaction.
Travel 10-25% for client sites and events, and lead product demonstrations to grow opportunities within the market.
HHAeXchange is the leading technology platform for home and community-based care, providing an end-to-end homecare solution for aging and disabled individuals. Founded in 2008, the company has passionate employees focused on transforming healthcare by connecting patients, providers, managed care organizations, and states.
Contact employers and insurers via phone, email, or fax to verify information and obtain claim documentation.
Manage inbound and outbound calls, compile billing packets, and file insurance claims.
Perform accurate data entry in several systems while handling confidential patient health information under HIPAA guidelines.
EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM platform. The company is a multi-year Top Workplaces award recipient and has been on the Inc. 5000 list for eleven years.
Handle payroll support including pay runs, direct deposit, garnishments, and tax filings.
Diagnose and resolve payroll issues with urgency, knowing missed payroll affects real lives.
Guide customers through the payroll product with patience, translating compliance requirements into plain language.
Mercury is building the complete finance stack for startups, including banking and payroll. They have earned the trust of over 300,000 businesses and focus on making complex financial tasks effortless.
Manage a portfolio of customer support cases at various stages of the relocation or replacement journey.
Provide timely, friendly, and high-quality support to customers via email or phone.
Lead and track complex product and cross-team initiatives, keeping stakeholders informed.
Flock Safety builds technology to reduce crime and protect privacy by partnering with cities, businesses, schools, and neighborhoods. With over $1B in funding and an $8.3B valuation, they are a high-performance team united by urgency, ownership, and meaningful impact.
Independently manage a portfolio of district and school accounts, ensuring customer delight and driving product adoption.
Collaborate with sales, support, and education teams to mitigate risks, retain customers, and contribute to revenue growth.
Analyze customer feedback and success metrics to provide actionable insights to leadership and improve product experience.
Renaissance is a global leader in pre-K–12 education technology, helping educators personalize learning paths for students. With over one-third of US schools and customers in more than 100 countries, the company fosters a culture of trust, collaboration, and continuous growth.