Remote Customer service Jobs · US

Assist the Product Support team in managing inbound support requests from brands, ensuring timely and accurate resolution. Troubleshoot technical issues and escalate complex cases to senior Product and Engineering when needed. Document and maintain accurate records of product issues, recurring trends, and user feedback. Contribute to building out support resources and partner with cross-functional teams to surface valuable customer insights that inform product improvements.

This is a remote position where you'll play a critical role in the success of PickTrace's growing customer base, finding fulfillment in helping others by supporting client teams on the ground with learning and fully utilizing the PickTrace solution. You will provide onsite support, collaborate with field users, lead in-person training, and build relationships with clients, serving as a trusted point of contact.

In this fully remote role, you will assist clients with their travel plans, provide outstanding customer service, and coordinate all aspects of their vacation experiences. If you enjoy helping others and have a passion for travel, this role offers a chance to combine both.

The Vice President of Customer Success leads a global team dedicated to delivering outstanding customer experiences, driving satisfaction, retention, and renewals. This executive will be responsible for developing and executing strategies that maximize customer value, foster long-term relationships, and support Veeam’s growth as a market leader.

Seeking an integral part of the CCS Team in a high growth organization, the Customer Success Representative will provide timely and efficient application and basic technical support via phone, web, or email; deliver an A+ customer experience; and provide basic training to customers. The ideal candidate must have a proven track record of exceeding goals and objectives, as well as, integrity, perseverance and a passion for getting the job done.

We are seeking Senior Enterprise Customer Success Managers to own and grow MoeGo’s most strategic and complex enterprise relationships. These customers operate multi-location businesses across grooming, daycare, and boarding verticals, and require both executive-level partnership and operational-level execution. This role is ideal for someone who can confidently engage executive stakeholders on business impact while also partnering with operations leaders to ensure adoption, performance, and measurable value realization across locations.

As a Customer Success Manager, you will be a vital part of our specialized Customer Success team, serving as the primary operational liaison between our clinicians and Osmind offerings, focused on optimizing practice workflows and ensuring smooth adoption of our EHR and RCM services.

Be at the forefront of delivering exceptional customer experiences as a trusted representative of the brand. Provide top-notch support, addressing product-related inquiries via email, chat, and phone with efficiency and care. Your technical expertise, problem-solving abilities, and passion for customer success will be critical to helping clients fully leverage the value of our products.

You will play a critical role in managing and resolving complex client issues that escalate to the highest levels within Wealthsimple. Build comprehensive client sentiment and social trend reports that capture and analyze key aspects of escalation root cause and trends. Collaborate with various stakeholders across functions to identify and address urgent issues, transform problems into solutions, and champion the client experience.

As a Customer Success Manager at Cresta, play a pivotal role in ensuring our customers' success and driving business growth. Foster strong customer relationships, play a major role in retention and expansion, and be an advocate for our customers internally to influence roadmap and process improvements.